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New York Life Insurance
- Insurance
- Portland, OR
About this business
Location details
10260 SW Greenburg Rd #1150, Portland, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very slow and poor communication from this company. I had an eye emergency lastol month and though they say the status of your claim is updated nightly mine showed as pending for over two weeks. I FINALLY received mail on the day before my claim was scheduled to be closed that I was approved. I filed an extension for more time twice and while acting friendly, my manager closed the claim without issuing anymore time even though I had valid medical records that my eyes were swollen and optic nerve was healing. Technology has a... read more
No stars. On lie after another claim they dont receive paperwork from dr when it was faxed to them. Claim they sent you mail no they did not. Said your check was mailed out 10 days later still not here. Messages on their phone says two checks mailed havent received anything. Intake person could not get my employer right even after talking to nine different people and my hr person even called them. When you call to talk to your claim mgr all you get is a call center person who doesnt know their head from a hole in the ground.... read more
I have been calling New York Life Long Term Disabilty for weeks every day to straighten out my husbands claim. They do not call you back. **************** number goes to Short Term Disability and I when I asked to speak to a supervisor in the ******************** I was told it basically doesnt exist! Two stars because they did approve his claim but he is a quadrapeligic so hard to argue with that.
This company is worthless! My husband has been out for surgery since March 13 had to fight, scream,cuss for a month to finally get something! His surgery was delayed twice they stopped paying two weeks after his surgery and now we are fighting for an extension because his job doesnt have light duty! They have some nurse that doesnt have a clue what no lifting over 15 lbs. no twisting, bending means! They have all these broken english speaking people that dont know what they are doing! If some rep ******** trust it is nothing... read more
****, my claim manager for my STD request has been very rude and unsupportive during my entire process. I decided to take leave from my job, and his insufficient customer service i believe is the reason why my claim has yet to be approved. I have been out of work since 4/3/23 with an expected return 6/3/23 and my claim is STILL under review. Today is 5/26/23. I was told today by **** that he needs more information from my therapist, however did not request said additional information. I took STD/FMLA to help relieve stress t... read more
Horrible if your paying these people stop letting them rob you i have been off work for 2 months as of now and i thought i would have some sort of comfort since i was paying short term disability all 4 years of me working my current job and never using it but come to find out they are playing with consumers lives at this moment they have only paid me for one month of being off and also at this moment i need back surgery so i will be off even longer time and in the midst of all this my case has been closed and my case was clo... read more
I have been trying for over a month to surrender a life insurance policy my mother made for me when I was a child. It has been one stupid thing after another so far. First they enter in my name spelled wrong when they made my account. So I am unable to sign in to my account and upload my paperwork. Then, because they hadn't sent me my paperwork with my full account number, and they are unwilling to give it to me over the phone, I first faxed in my paperwork with just the last three digits of my paperwork. I was told by one o... read more
I would leave a 0 star review. Tried to reach my claims manager ********* ext ******* for over 6 months to update information involving my claim never received a call back from her till my claim had already be closed and decided. When I finally spoke to her over a week and half after my claim had been closed I told her that is f****** ridiculous that no one and get a hold of claims manager for 6 months till it's closed she said she is not going to hear this from me and hung up once I said for her to transfer me to her superv... read more
****, my case manager needs to be fired!She is worthless! You call and she will not return calls! This place needs **** stars!!!
Frequently asked questions about New York Life Insurance
How is New York Life Insurance rated?
New York Life Insurance has a 1.1 star rating with 157 reviews.
When is New York Life Insurance open?
New York Life Insurance is closed now. It will open at 9:00 a.m.
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