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New York Life Insurance
- Insurance
- Portland, OR
About this business
Location details
10260 SW Greenburg Rd #1150, Portland, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been out if work since 11/28 with plantar fasciitis, tarsal tunnel, and tendinitis. I haven't been treated fair through whole process. My doctors have sent every paperwork they have asked for even doctors notes. I'm still out of work about to loose my job of 8 years because they fail to get it together. I should have switched to long term disability but have yet to do so. I'm poor and now have to pay my own premiums to hold from my job. I call n call and only get I'm still under review. Haven't sent me anything in mai... read more
Not receiving responses from from case manager after multiple voicemail messages. In addition, the claim manager assigned to me she call me once left a voicemail I returned her call but was never able to be in touch with her after multiple attempts.When your not able to speak with your case manager youre transferred over to representative which are very rude and give you different information each call and instead of clarify what going on with your case situation they just hang ** in your face or transfer you to a my casewor... read more
I have had a claim since February 8th. Numerous faxes from my doctor not received, doctor has shown proof it was sent. Claim is closed from delays and claim manager basically said I was fine according to doctor's notes. This is untrue and everything has been emailed again. People that are sick and awaiting a diagnosis shouldn't have to deal with the added stress.
They will not pay a claim on a long term care policy. They have all information in hand and just keep saying it's in review. Now they say it's back in review again.
Business response:
Thank you for the opportunity to respond. We recently received correspondence from a customer expressing concerns about a long-term care insurance claim. We will be responding directly to our customer as our response will include protected health information specific to the policy.For more than 30 years, New York Life has remained committed to helping protect our policyowners and their families from the financial burden of a long-term care event. Our goal is to ensure that long-term care insurance benefits will be there for ... read more
I worked with New York Life Benefit Solutions last year and they did work with me at one time. But I had to work with them again due to a medical need that came up and they took along time submitting my claim and getting back with me. And they never did let me know what my status was regarding my last claim and I was out of work on medical leave for a month and a half due to a medical disability. It's like they take a long time to get back you and require a lot of documentation but try not to approve it and compensate a clai... read more
So disappointed in the handling of my claim. Went on disability on 1/6/2023, it was approved up to 2/13/2023. I was sent paperwork to provide to my Dr. I had it filled out and returned it. My caseworker told me they could not use the paperwork and required the office notes. She advised that they had not received the office notes. Called my Dr and they advised they sent the office notes too. Called back and she had the office notes. As of today, my case is still under review. Even sent the mri records, and was told my std is ... read more
This company ruins lives!!! Talked to many advocates and they all tell you something different!! Lies lies lies!! Why have insurance if they dont pay when you really need it. They are ruining my life!!! They say they are there to help get better which is another lie!!
Not receiving responses from the staff after multiple voicemail messages. In addition, the claim manager assigned to me in early October 2022, left in late February 2023. After a new claim manager was assigned to me, the denial came back with in a week. Much of the information in the report was inaccurate. I have mad multiple requests for copies of all documents and of course no response. Get an attorney if you have to deal with this group.
Business response:
Thank you for bringing this to our attention. We have contacted the customer to address their concerns.
Was T-boned by pick up truck 12/5/22. In STD ***** they dont pay.. I mean they dont pay you even though Dr your seeing sends in records. They lie and say they didnt get it. Got check after 6 weeks no pay. All gone owed out to people. Now waiting and still in pain on shoulders. Cant talk to anyone when I call. If I do, they just act stupid like they dont know anything about my ongoing claim. Terrible insurance,..
Frequently asked questions about New York Life Insurance
How is New York Life Insurance rated?
New York Life Insurance has a 1.1 star rating with 157 reviews.
When is New York Life Insurance open?
New York Life Insurance is closed now. It will open at 9:00 a.m.
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