New York Life Insurance

Lisette L 

on BBB

2 years ago

I agree with ***** *. Horrible company. I have had a similar issue, at this point if claim agents can not properly review and read over documentation. I am ready to also write letter to my attorney general and seek legal counsel because all the information is clearly in-front of them. PT provider and I have sent over information requested. My primary provider even has gone out of there way to write a letter because they did not receive documentation from NYL. This is not right. This is our benefit that we pay into and this i... read more

Yien C 

on BBB

2 years ago

FMLA process: Before delivery: 1. Promised call backs from agent- none received. 2. Left voice messages on leave manager *****’s voice mailbox- no call backs. 3. Places on hold for 60 mins with no agent answering calls. 4. Paperwork for FMLA arrived less than a week before its due date. After delivery: 5. Called after delivery to provide information to start FMLA. Promised a call back in one week for questions that are unanswered . 6. No call back ( as usual ) the following week thus i called to check on status of leave and ... read more

Andrea M 

on BBB

2 years ago

They delay your money. You have to call and stay on them that they have received documents. You can ask for automatic debit but they sent my disability check late not certified so of course it’s lost. This is about a month after submitting paperwork. I was unaware of automatic deposit and they sure are not offering up that info freely. We get this through the **** ********** ***** and will be sharing my experience with all private veterinary groups and ****. Cancelling this policy at beginning of new year. Definitely not how... read more

Amirreza A 

on BBB

2 years ago

I have not been able to return to work since mid-September due to the problems caused by prolonged covid, but this insurance company has not given any clear answer about my situation. Due to financial problems, I tried to return to work twice, but my employer did not accommodate me. I have called at least a hundred times and sent many emails and medical records to ****************** benefits solution, but I still do not get a clear answer about what to do when the employer does not accommodate me. The phone answering system ... read more

Joseph A. 

on BBB

2 years ago

My father paid close to $70/month into a life insurance policy with AARP for well over 20 years. In Aug 2022 he received a letter stating the cash-out value of the policy was between **** and **** dollars. He passed away in Oct. I submitted a claim, and they say there was no coverage.Do not fall for this AARP scam of life insurance, who knows how much money is being robbed thru monthly premiums with this company. 

Genna W 

on BBB

2 years ago

I've been out since September 21st since I had a c-section for my second baby. This was planned so I started the process a few weeks before I was actually no longer working. It took 8+ weeks to get approved. Now it's been 2 weeks and I still haven't received any kind of payment. I call every day multpli3 times a day and no one ever answers or calls me back. The recording always says my case manager is helping another guest, but then I don't ever get a call back. I'm not sure what else to do at this point. Very disappointed i... read more

Marquita H 

on BBB

2 years ago

Been on short term disability for 180 days now entertaining long term disability due too heath ********** New York Life picked up my claim for *** through employer. Its been over 6 weeks. No update, no approval not even a phone call back from case manager. Corrupted company. 

Phil B 

on BBB

2 years ago

I am beyond frustrated. Ive had no communication from New York Life. No one answers the phone and the voicemails and emails go unreturned. They reached out once while I was in the hospital undergoing surgery and they denied my claim because I couldnt answer. They do not care about their customers but only the company they represent and not paying out. It doesnt seem like a very honest company and it doesnt seem like they actually care about anything outside of their interests. 

Cheryl R 

on BBB

2 years ago

I have actually given up trying to obtain my benefits any longer. I have never worked with such a disappointing company. I don't even know how they stay in business.