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New York Life Insurance
- Insurance
- Portland, OR
About this business
Location details
10260 SW Greenburg Rd #1150, Portland, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You can’t get in totch with any one. Last time I spoke with my claim agent she said I was approved and would be notified within 2 to 3 days of the amount of back pay and amount of payments her name is Ann . That was 4 weeks ago and I have called left message after message . Today I received a letter that says it’s still under review . I don’t understand I had a triple by pass and a stroke my company I worked for will not let me return due to my health I’m 61 yrs old I have no income doctor bills and all my other bills are be... read more
The left hand doesnt know what the right hand is doing. I have a notebook w/ 7+ pages - front and back - of times Ive called the Reps * ** Case Manager. The Reps give ALL different information and ** Case Manager would not return ** calls. I ended up having to hire an attorney and as soon as I did, they will respond back to her either the same day or next day. Its a CONSTANT run around. My doctor sent them information multiple times and the reps would say they have received anything. Prior to getting an attorney,they would s... read more
Worst insurance company I have ever dealt. Been off for 4 months. First check took 7 weeks. Seen doctor after 4 weeks. They canceled my claim before receiving paperwork from doctor saying weather I could return to work or not. So had to reopen claim. 3 weeks later recieved first check. Got 2 more checks on time than stopped. 28 days later after I put a stop payment on check I finally received a check I couldn't cash. Fixed that after many phone calls. Now it's been 3 weeks again no check. Call can't get ahold of case manager... read more
Business response:
Thank you for bringing this to our attention. We have contacted the customer to address their concerns.
I tried to open a PFL claim due to emergency surgery or a family member, 5 weeks later it is still in limbo. NYLife is absolutely horrible when it comes to customer service. I would call almost everyday to try and get the claim approved, the **************** reps on the phone are the most incompetent people I have ever dealt with, all they do is pass you on to someone else who is just as incompetent, and every time I would ask a question, I would get a different answer. How this company stays in business is beyond me. The wo... read more
I would give this company a zero if it was possible. I have had continuous problems with this company regarding my short term disability and FMLA paperwork. I had contacted them several times during my leave to have the paperwork faxed to my providers office. Finally after calling for the 5th time and my providers office never receiving anything, the woman I spoke to said they never faxed anything over during the times I had called and asked, so this time they finally sent it right away as I was adamant about my provider rec... read more
Business response:
Thank you for bringing this to our attention. We have contacted the customer to address their concerns.
This has been a terrible experience and organization do deal with. My process and payment continue to be delayed. I have a serious medical condition and have multiple provider. This includes doctors from top hospitals in the US. ****, Barns Jewis and HSHS. In their opinion they think a RN knows better then a team of some of the best specialists in the country. Basically are telling me I'm not sick according to a RN whi ISN'T a doctor. I've asked for medical credential and documentation and getting nothing but the run around.... read more
Business response:
Our Senior Claim Manager called and spoke to ************ 2/1/23, discussing her concerns. Our Claim Team Leader also attempted to call twice on 2/2/23, but was unable to reach ************ or leave voicemail. As soon as a decision has been reached on her claim she will be notified.
I am very disappointed in New York Life Group Benefit Solutions shorting my claim. I have a claim from a c-section ********** was complicated by a bowel resection causing me to miss 13 weeks of work. I had both transverse and longitudinal incisions making it impossible for me to lift anything I couldn't even lift my baby at first. New York Life paid the first 8 weeks disability payment as if I had a non complicated csection and despite a letter from my bowel surgeon they denied payment for the remaining time. I am very disap... read more
Business response:
Thank you for bringing this to our attention. We have contacted the customer to address their concerns.
Horrible company for short term disability they pride themselves on never paying benefits and denying claims. I can’t believe ******** does business for it’s employees with this company. They will have you and your physician fill out form send them appointment notes and have them fill out clarification forms just to deny your claim. The claim manager ***** and her supervisor ******* take pride in telling you that your claim will be denied before they receive all the documents from your physician and therapist. They are happy... read more
I agree they are useless. Inept people and leave management never return calls. Totally give the run around and pass the buck . I hate that my company uses them . I was out for 2 months never got paid. I was never advised of what I qualify for. They literally NEVER called me back EVER! My doctor was so incredibly frustrated with these people that she said she has NEVER seen anything so unprofessional. I am still sick and had to return to work because I have no money and thats apparently fine with them.
Frequently asked questions about New York Life Insurance
How is New York Life Insurance rated?
New York Life Insurance has a 1.1 star rating with 157 reviews.
When is New York Life Insurance open?
New York Life Insurance is closed now. It will open at 9:00 a.m.
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