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New York Life Insurance
- Insurance
- Portland, OR
About this business
Location details
10260 SW Greenburg Rd #1150, Portland, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
NEGATIVE ALL STARS!!! My experience has been so bad I asked my dr for an early release. I had surgery on the 13th of October and was to return to work December 1st at the earliest.. I returned on November 1st. Just days after given NYL my letter from the dr stating that I would not be allowed to return to work and would be re-evauated on November 30th. But after a few more days of back and forth with my case manager I knew if I didn't try to go back to work early I would lose everything.. So after explaing to the ********** ... read more
Business response:
We regret that the customer had a poor experience with our **********************. The customer ceased working on 10/6/23 and the medical documentation we requested initially only supported her absence beginning 10/13/23. During our investigation, our Claim Manager communicated to the customer that we lacked documentation that supported her absence from the beginning on 10/6/23, which is required by the policy. The customer then notified us that she was released to return to work on 11/1/23 and we approved her claim through ... read more
Worst company ever to deal with shirt term disability I can not go back to work at moment my doctor ****** has sent everything and documents and still not good enough. Maybe it's time.to.get a attorney involved
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. Our goal is to issue consistent benefits without any delays. However, we conduct an ongoing investigation and often are waiting for updated information to extend benefits. At this time, we show that benefits have been extended based on medical documentation received on 11/9/23. Benefits were issued to the customer on 11/9/2... read more
I am having a terrible time reaching my claim manager. I cannot get paid!!! I had to call today, almost 2 weeks after speaking to the claim manager, to get the company to request my medical records. Why should I need to follow up almost every day to get things done? This is unacceptable and making my stress worse!!!!
Business response:
Our claims team has contacted the customer to address and resolve her concerns. They are working with her closely regarding the ongoing management of her claim. Should she have any additional questions she may contact her claims manager **** directly.
Its a joke. They lie and say 5-8 days youll know if youre approved or not. They are telling me when I can return to that workplace when I absolutely am not returning!!! Its toxic and traumatic! New York life dont give two craps and they have a return date of 11/11/23 without even paying ME!
Business response:
We regret that this customer has had a difficult claim experience. Our claim staff spoke to the customer by phone November 1, 2023, confirming for her why her claim has not yet been able to be approved. At this time we are in need of additional information to be able to make a determination on this claim. Should she have further questions she may contact our claim staff at ************.
THIS IS BY FAR WORST INSURANCE COMPANY I HAVE BEEN GOING AROUND AND AROUND DOCTORS OFFICE SENT THEM 50 PAGES OF MEDICAL RECORDS AND THEY ARE TRYING TO WEZEL THEIR WAY PAYED ALL MY PREMIUMS. THEY SO CALLED NURSES ACTIVISTS THANK THEY KNOW MORE ABOUT YOUR CASE THAN THE ATTENDING PHYC. MY DOCTOR IS GETTING HIGHLY ****** AT THESE INCOMPETENT PEOPLE. YOU CALL AND GET A DIFF**ENT ANSW** EACH TIME. RIGHT HAND DON'T KNOW WHAT LEFT HAND ID DOING. ITS BEEN A MONTH AND HAVE NO FOOD CANT PAY BILLS NOW. IT LOOKS LIKE I'M GOING HAVE TO FI... read more
Business response:
Thank you for bringing this to our attention. We apologize that the customer is having a negative experience with their claim review. The customer has been in contact with their claims manager and a senior claims manager this week to address the concerns they have about their claim. Should they have any additional questions they can contact their claims manager directly.
I went on FMLA and short term disability for a scheduled surgery. Six weeks in, after repeatedly uploading forms, my case is still 'under review'. I have never once been able to speak to my case manager, and am instead handed off to representatives who tell me the same thing I can read on the website. They were glad to ****** up my money when I was paying into the account, but avoidant when time to pay on a claim. Good luck if you have to deal with these weasels.
This company handled my short-term disability/FMLA through my work for maternity leave and their entire process was nothing but a pain in the rear-end. I had to call them at least once a week for clarification, renew something, check being bounced, fixing dates, it was just a constant headache and took away from the time I was meant to be focused on relaxing and bonding with my newborn. It wasn't the customer service's fault, they probably did as much as they could; but I definitely shouldn't have had to call them as much as... read more
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. Our goal is to provide a smooth transition through an uncertain and apologize that we fell short of the ***** We have escalated the customers concerns to the appropriate levels of management to be addressed and for the necessary coaching and feedback to be provided. At this time, we show that all claims have been paid and t... read more
Terrible company to work for. They are allowed to treat employees with disabilities any way they wish. They dont need to provide accommodations or help in anyway. I would not recommend this place for employment
How do you close out a claim without notifying me of additional paperwork or insufficient documentation to extend my short term disability when you gave IN DOCUMENTATION that I had until November 1st and I haven't even been released by my treating physician. Haven't had my full exam and not even given the full 6 weeks required for me to be off to recovery!!! If this affects my job I will be contacting a lawyer!!
Frequently asked questions about New York Life Insurance
How is New York Life Insurance rated?
New York Life Insurance has a 1.1 star rating with 157 reviews.
When is New York Life Insurance open?
New York Life Insurance is closed now. It will open at 9:00 a.m.
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