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New York Life Insurance
- Insurance
- Portland, OR
About this business
Location details
10260 SW Greenburg Rd #1150, Portland, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company Is full of lier i m on Short Term disability they lied and told me my Short term disability payments where Sent to my bank I called my bank several time with the correct account number and routing number 4 times they lied i have doctor visits and my bills are behind and owe people money because this matter I need to report these lier bout my Short term disability payments
Business response:
We understand the customers frustration regarding not receiving his payments. We issued payments to the customer via Electronic Funds Transfer (EFT) on 11/16/23 and 11/20/23. Unfortunately, the payments were not deposited correctly due to an issue with the banking information. On 11/27/23 we reissued the payments via manual check to the customer and are being sent in an expedited fashion. In addition, on 11/27/23, our Claims Manager contacted the customer telephonically to explain the situation. We apologize for any inconven... read more
THE SICKER I GET, THE MORE I THINK IT'S TIME FOR A CLASS ACTION SUIT AGAINST THIS COMPANY AND IT'S ABISMAL PRACTICES. I WOULD BE WILLING TO INITIATE.
NYL has horrible customer service and work ethics, when it comes to getting a manager on the phone NYL has been handling my case since 10/16/2023 and my doctors have sent them everything they need, and my case is still in pending status. every time i call and ask for a manger the representative come back to the phone with the same answer the manager will not take the call they are unavailable. this company is heartless and unprofessional. i give 0 stars
My experience is similar to others described. Horrible company staffed by liars well-versed in scripts for every scenario designed to cause delays in full medical leave approval which is only granted at least 2 weeks beyond each subsequent review date, then stops once it is time for NYL to pay their portion of paycheck despite all information received by treating physicians SPECIFICALLY stating I am unable to return to work. Employers should avoid this company at all costs if you value your employees' financial health during... read more
Business response:
We regret that the customer had a poor experience in the past with our company. We understand her frustration and hope she can understand it is our goal to administer the plan according to its terms. Often, Short Term Disability claims are approved to the next office visit and to follow the claimants recovery. Once the information is received, we review it with our medical staff to determine if it proves the customer remains Disable. We are currently reviewing the customers records to determine if it supports that she is Dis... read more
I am dreading dealing with them again. Was out a few months ago with 3 fractured ribs. I was miserable and they just made it worse. They should try and be a little compassionate. It does go a long way. ***** NEVER answers is calls, never returns calls and is not even sorry about his behavior. ****** was helpful, and he at least tried to reassure me. This company denies everyones claims initially, so people get sicker, frustrated, anxious and worried about losing your home. They dont allow you to email ANYONE. It is their pol... read more
Business response:
We regret that the customer had a poor experience in the past with our company. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. Protecting a customers sensitive medical information is a priority when serving our customers. We would encourage the customer to work with their Leave Manager regarding different ways to share information. **************** is extremely important to us and we have escalated their concerns to the appropriate levels of managemen... read more
This is by far the worst company to deal with promised calls back from my case manager with in 24 hours. no call backs! No communications with case manager. I call 2 time a day trying to talk to her. My doctor's ****** has sent paperwork several times, and they seem not to have it? or they request information from the wrong doctor ******.
Business response:
Thank you for bringing this to our attention. We directed our Claim Manager to contact the customer on November 17, 2023 to address his concerns and apologize for any miscommunication. The plan requires that we obtain period updates regarding the claimants condition. We regret that there were delays with gatherinig the information from the customers treatment provider(s). On November 17, 2023 we sent the customer a letter advising that his benefits were extended to December 8, 2023. **************** is extremely important to... read more
This company is abusive to long term disability patients who have been deemed by the courts as such. They will do everything in their power to not pay you, to not help you, to not answer calls, to not file or go through files submitted properly. They will belittle you, they will give you more stress and anxiety then you already had being disabled. They treat you like its your fault that you became disabled. They are cruel, rude, hurtful, mismanaged, and I dont understand how they are still in business to be honest. They are ... read more
Business response:
Based on the information the customer provided we are unable to determine which specific claim they are referring to. We sent the customer an email on November 16, 2023 to obtain more information and try to assist with the concerns she is having. To date, the customer has not responded. If the customer is willing to provide more information to us customers name, incident number for their claim, DOB, etc - we'd be glad to look into this further.
I been on leave for 3 months. My doctor sent in all my medical records as requested. I havent had a check since August. My STD claim gets denied. All the paperwork asked for and like how can you deny what my doctor put me on? They are the wrote like how can I pay my bills? I left work for stress and depression. Now Im forced to go back due to not getting paid from my claim. Which is something I pay into every two weeks. l Like why pay for this service and when you need it. They dont really help. This is a joke they need a be... read more
Business response:
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the plan according to its terms. The plan requires that receive proof that the customer is Disabled according to the plan terms. In this case, we received the records from the treatment provider and determined the available information failed to support that the customer was Disabled. We have advised the customer of their appeal rights. To date, they have no... read more
Worse phone system I have ever dealt with. After 16 transfers 30 min of wasted time, I was finally told I cannot see my claim on their website until its active. Which whatever that means. Avoid at all costs. If Employers are looking for a company to manage disability claims, look elsewhere. I am now going to be an advocate to my company to leave this awful dumpster fire of a company, and find a better solution.
Business response:
Thank you for bringing this to our attention. We understand the customers frustration with not being able to access his claim online prior to his absence starting. It is our process to activate a claim when a customer begins their absence. Prior to this, theres no ability to access their claim online as theres no activity until it is confirmed that their absence began. We have escalated the customers concerns regarding the phones to the appropriate levels of management to be addressed. **************** is extremely important... read more
Frequently asked questions about New York Life Insurance
How is New York Life Insurance rated?
New York Life Insurance has a 1.1 star rating with 157 reviews.
When is New York Life Insurance open?
New York Life Insurance is closed now. It will open on Monday at 9:00 a.m.
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