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New York Life Insurance
- Insurance
- Portland, OR
About this business
Location details
10260 SW Greenburg Rd #1150, Portland, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company will get you fired they are not for the people thats why Im going to call ****** and ****** (AKA) Lawyer because they are for the people, I have called numerous times talk to NUMEROUS people and I can NEVER talk to my Case Manager, its always somebody else Im going on 2 weeks and still no change for the days thats incorrect in the system. My Manager is on me because I have points accumulated and the 8 days that are incorrect in the system, so that means I have 8 points on my attendance that puts me over my limit... read more
Business response:
Thank you for bringing this to our attention. A Claim Manager contacted ********************** on October 18, 2023 to address her concerns and apologize for any miscommunication regarding her time reporting. According to our review, Ms. ********** intermittent absence is approved. On October 3, 2023 the time off report was sent to her employer. On October 12, 2023 we sent ********************** a secure email regarding her absence. Should ********************** have any additional questions she may contact her Leave Manager ... read more
I would give them 0 stars if I could! My first day out of works was 9/21. I have exhausted all of my sick time. The only time I have available now is my vacation. My representative ******* has not called me one time. I was taken off work for 4 weeks due to my illness. I received a letter stating the claim is closed. Called ******* 10/4/23 no answer no return call. Starting chatting for a supervisor. I was told that one would call me back. That did not occur. Called back spoke to another rep who was irritated and ******* me a... read more
Business response:
We regret that ****************** had a poor experience with our company. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. Our management team reassigned her claim on October 10, 2023 the new Claims Manager contacted her via telephone on October 10, 2023 to further address her service concerns. On October 10, 2023, we reopened her claim and her benefits were extended through October 31, 2023. Should she have further questions, she may contact her new Cl... read more
Terrible company, wldoesnt work with the claimant at all, time lines are outrageously long, going weeks without any compensation, days without any answers. And even longer wait times for them to process an electronic form which should be able to process within minutes. They delay payments, ignore requests, and are just downright rude and unprofessional. Dropping this company ASAP, do yourself a favor and just avoid these scam artists
THIRD PARTY ADMINISTRATOR FAIL The chronic pervasive pattern of mistakes, errors, failures, lack of follow through, lying by omission, blatant lies, and the inability to provide correct information, is incomprehensible. It exceeds simply mistakes and incompetence, it is intentional reckless negligence. Everything is difficult. E-V-E-R-Y-T-H-****** The Family Medical Leave Act (FMLA) was enacted to help employees balance their work life and family responsibilities, giving employees time to attend to health of self/others, but... read more
Soulless and inhumane. Everyone I have dealt with constantly lies through their teeth. They are vexatious with paperwork, lying about losing it or assailing physicians with repeats of repeats. The absolute insanity in trying to claim clinically proven POTS and narcolepsy, amongst other conditions, aren't truly "disabling" is mind boggling. Their reviewers can't even get ages correct, and it's clear that they're just there to make up imbecilic rationale to deny a claim (you cannot say my physician is not diagnosing per best p... read more
Has anyone gotten a settlement offer on a *** claim? If so, did you take or continue to receive what you were receiving? And if you didn't take it, have they upped the amount that their willing to give you?
Business response:
Based on the information ************ provided we are unable to determine which specific claim she is referring to. We sent ************ an email on September 19, 2023 to obtain more information and try to assist with the concerns she is having. If ************ is willing to provide more information to us - incident number for her claim, DOB, etc - we'd be glad to look into this further.
Dealing with NY life is a nightmare! They have no empathy, its all about getting through their day as quick as possible. My std were approved for a couple of months, after that it was denied. They said not enough reason to continue. Even all the cat scan, X-ray and other documentation were provided. If it wasnt enough information, why was it approved for 2 months? They ruined my vacation/sick time, a month with no income. I should have hired a lawyer to deal with them instead of myself. ******* is the worst case manager to d... read more
NY Life is the worst company I have ever dealt with! The customer service is astounding on how unhelpful they are. I have been on a medical leave for a Transplant since June, and it has been a fight and constant call ins to figure out why I am not being paid since being approved, customer support agents don't know what happening. You can never get a hold of a claim manager. I am always told they are not in the office. It wasn't until I escalated and talked to a Sr. ****** manager to get it rectified. There is no communicatio... read more
I chose them for a long term disability company. Everything was fine when they were taking my money. It was time to file a claim and they kept requesting more records and badgering my doctors. They didnt seem to understand some complex medical language and couldnt grasp what the doctors report was saying. Denied after 4 months of waiting. They also lie about not receiving paperwork. I am clearly disabled and cannot work. I thought this was a safety net for my family- all it turned out to be was a big bottomless pit that I wa... read more
Frequently asked questions about New York Life Insurance
How is New York Life Insurance rated?
New York Life Insurance has a 1.1 star rating with 157 reviews.
When is New York Life Insurance open?
New York Life Insurance is closed now. It will open at 9:00 a.m.
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