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Netspend Corporation
- Finance
- Austin, TX
About this business
Location details
701 Brazos St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I wish that I had read the reviews of this company BEFORE I bought the PRE-PAID CARD! SO far nothing but a hassle! You can FORGET about speaking to anyone in the USA as the customer service is farmed out to the Philippines. Stay away from this company!!!!
Business response:
Hi, Thanks for the feedback. Netspend is an equal opportunity employer. We thrive by hiring the best and brightest talent, as we believe our continued success lies in teamwork, diversity, and opportunities to continually develop and grow our people. We truly apologize for the inconvenience caused by our customer service, and will be sure to further research the service that you experienced. We assure you that it is always our objective to take care of our cardholders’ interests. We strive to achieve a high level of customer ... read more
Will not allow access to my account. Will not allow me to activate cards received as tax rebates. Charges a fee for non-use of account. Essentially a fraudulent scheme to extort regular people. They don't allow access to your money, then charge you for not accessing your money.
Business response:
Hello Christopher, I apologize for the issues you have experienced with accessing your account. We see a member of our team has been in contact with you regarding your concerns. If you have any additional questions you may contact us at *******************Thank you, Netspend
Awful Company with constant unauthorized transactions placed on my account.
Business response:
Dear Erick.Thanks for the feedback. We see a member of our team has been in contact with you regarding your concerns. If you have any additional questions you may contact us at *******************. Thank you, Netspend
May 3rd, 2018 Yesterday I received my Netspend Business card. I called to activate the card as my account had been locked. Apparently, Netspend Business and vpn services are not compatible. Because I had used vpn while logging into my Netspend account, my account was locked. It is almost a certainty that Netspend as company uses vpn for security purposes. Is it not fair to say that the customer may want the same benefits? I was willing to try work with that limitation as I like the idea of a prepaid business card. Unfortunat... read more
Business response:
Hello Laurence, We are sorry to hear about what took place with your account. Thanks for the feedback. Your observations, complaints and suggestions are important as they help identify where we need to improve. We ask that you contact us at social@netspend.com for further assistance. Thank you, Netspend
Terrible! They charge for EVERYTHING. Got this card as a Christmas present. Charged $5.95 every month for "account maintenance" plus $1.00 for every transaction! Even. 50 to call and verify the balance! The card had $200 loaded onto it. Yet somehow they allow you to go negative, i figured once it was gone it would stop working. What a scam! How they are still able to operate is beyond me!
Business response:
Hello Kyle, Thank you for reaching out to us in regards to your account concerns. We regret to hear that our fee schedule does not meet your expectations. We reviewed your account and see that you are currently enrolled in our Pay As You Go fee plan, that does include the per transaction fee. We also offer additional fee plans for customers who use there Netspend accounts more, like for direct deposits or benefit disbursement. You can view your fee plan options online via your Online Account Center under the Terms & Conditio... read more
This company should never be allowed to send out a card to anyone that never applied for it. It is a bad business practice & should be stopped immediately.
Business response:
Dear Gary, Thanks for the feedback. NetSpend relies on affiliate marketing services as a source for reaching potential new customers and card offer recipients’ information is acquired through these business relationships. A consumer’s name and address is provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third party, as well as any third party with whom they may share the information. Because NetSpend feels strongly about customer privacy, we only contract... read more
I've been with NetSpend says I was like 20 I'm now 35 I'm not understanding the How am I'm not getting all my money when there's an ongoing investigation they say they will give you your temporary credit within 7 to 10 business days and to take up to 45 days I receive my $1,700 but not my 2040 I'm not understanding why it's not like NetSpend pay me this money I work hard for my money just was a refund from the IRS that was stolen from me I'm not getting this I will grade NetSpend a f they just want to keep people money for s... read more
Business response:
Dear Kelly, Thanks for the feedback. We see you have been in contact with a member of our team regarding your account. If you have any other questions, please contact us at *******************. Thank you, Zack
On February 24, 2018 at 12:33pm I attempted to purchase a money order for the amount of $1190.03 for my rent. The transaction did not go through and the cashier advised me to scan my NetSpend card one more time. At 12:34pm another transaction of $1190.03 was declined at the supermarket for the money order. I left the supermarket with no money orders as the transactions wouldn't go through even though I had the money on my card. The following Monday, 2/26/18, I woke up to find that I was missing $1190.03 from my Netspend acco... read more
Business response:
Hello Ana, Thank you for reaching out to us in regards to your dispute claim concerns. After review of your account,our records show that a member of our Customer Experience Team has reached out to our Dispute Team to review your claim for possible expedite. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
I have been with netspend for a year and a half I have always been getting my pay on wednesday and it is now thursday and I still haven't received my pay. They advertise 2 day advance and they fail to honor that this is FALSE advertisement, I will be seeking legal help on this matter as I will have accounts go into the neg due to auto pay with no money. once this is all over I will close my account and will advise others to follow.
Business response:
Hello James, I apologize for any issues you have had with this situation. We advertise that you may get a Direct Deposit up to 2 days early. We post funds as soon they are made available to us, so most of the time we can post things up to 2 days early, but sometimes we cannot. Please email us at social@netspend.com and we can look into this for you. Thanks, Netspend
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 1.1 star rating with 242 reviews.
When is Netspend Corporation open?
Netspend Corporation is open now. It will close at 10:00 p.m.
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