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Netspend Corporation
- Finance
- Austin, TX
About this business
Location details
701 Brazos St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
During the month of March 2018, my son (who is 19 years old) received a call on his cellphone from NetSpend telling him his account was about to expire. They said he needed to give them his bank account number and his social security number. My son was not aware of the repercussions of this and gave his information. He later received a prepaid MasterCard with his name on it. I am disappointed that someone would use this method to reach a child's personal information in this way. My son was not aware of the tactics used in th... read more
Business response:
Hello Phoebe, NetSpend relies on affiliate marketing services as a source for reaching potential new customers and card offer recipients’ information is acquired through these business relationships. A consumer’s name and address is provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third party, as well as any third party with whom they may share the information. Because NetSpend feels strongly about customer privacy, we only contract with marketing affili... read more
This company has the absolute worse customer service I have ever experienced. And so far the card has not worked in any foreign country I have tried it in because their crappy software can’t tell the difference between the foreign currency and USD so their system thinks you are trying to withdraw two million dollars if you are in Vietnam trying to get $90. !!!! The card is good for people with no credit / bad credit !?!? It is a debit card like any other anyone can get one without all the stupid restrictions and incredibly c... read more
Business response:
Dear Michael, Thanks for the feedback. We understand you have some concerns regarding a block placed on your account. Reviewing your account we show you need to speak to our Risk management team for further security verification of the account. You can contact them at the following number ************. Their normal hours of operations are from 8:00am-8:00pm Monday through Friday. If you have any other questions you may contact us at *******************. Thank you, Netspend
Crooked information collector claims no credit check then you go to activate it wants you to send social security #, drivers license copy, telephone bill, water bill, & power bill
Business response:
Dear Jeff, Thanks for the feedback. The USA Patriot Act requires that all financial institutions verify customer identity information. We are required to verify each customer's name, address, ID number and date of birth. If we are unable to verify your information through those databases, it’s not a problem. We can still manually validate your identification to activate your card. To help us do this, we ask that you to send us a copy of your State ID or Driver’s license, Social Security Card and Proof of address which allow ... read more
They continue to have horrible customer service. They say they will handle something and don't. I'm currently on a 45 min hold
Business response:
Hello Alexis, Thank you for providing feedback. We regret to hear about the wait times you experienced. After review of your account, our records show that you recently spoke with one of our Customer Experience Team member regarding your concerns. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
I am surprised it has such negative reviews, absolutely shocked. I have been a Netspend customer / card holder for 3 years and use it for my day to day transactions, bill pay, and have my direct deposit go to this account. I've never had any troubles, not charged for transactions because of the amount I deposit I guess, that's what I've read. When I've called customer service in the past it is a bit daunting trying to reach a person, so they definitely prefer people handle it online so I did. Just last weekend I shut down on... read more
Business response:
Dear Eric, Thank you for your feedback! We are excited to hear that you are very happy with our card. We are glad to have you as a customer. Thank you, Netspend
I have had nothing but issues and given the runaround by this company for the past month dealing with wrong information, rude representitives, extremely long hold times when asks to speak with a supervisor and worst yet missing my money from a direct deposit. When trying to get help tracking down whats happening they love to play the blame game on the other side as they are "just the receiving end" of the deposit. This company should be have some sort of class action lawsuit for various reasons, not sure how they are still i... read more
Business response:
Dear Raymond, Thank you for the feedback. We like to apologize for your recent overall experience. We see a member of our team has been in contact with you recently. If there's anything else we can possible do to help you, please contact us at *******************. Thank you, Netspend
Good evening, I have spent the entire evening trying to activate my daughters prepaid card. She originally called earlier to activate the card for her trip. The card was purchased for daughter. When she attempted to activate the card she was told to call back with her legal guardian. I called back with hopes or activating the card. I spoke with ****** the original representative that clearly read from script cards and could not answer of my questions I had. ****** continue to indicate I need a birth certificate and social se... read more
Business response:
Hello ******, Thank you for sharing your feedback. We regret to hear about the experience with Customer Service regarding your account. We reached out to you previously via email and currently awaiting your response. We would like the opportunity to rectify the situation, so we ask that you contact us at *******************if you haven't received the e-mail. Thank you, Netspend
I received a card that I did not apply for and feel this is poor business. You can not shove a credit card down the throats of customers and think that you can maintain any type of good business standards. Terrible Business Practice.. Makes sense why you have a Better Business Bureau rating of F
Business response:
Hello, Thanks for the feedback. We understand you had some concerns regarding a prepaid card you received in the mail. We would like to thank you for bringing this to our attention. Netspend relies on affiliate marketing services as a source for reaching potential new customers and card offer recipients’ information is acquired through these business relationships. A consumer’s name and address is provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third pa... read more
This company sent me prepaid mastercard (with account #, routine #, debit card #) without my knowledge. Where they get my name and address, possibly my SSN?
Business response:
Hello, Thanks for the feedback. We understand you had some concerns regarding a prepaid card you received in the mail. We would like to thank you for bringing this to our attention. Netspend relies on affiliate marketing services as a source for reaching potential new customers and card offer recipients’ information is acquired through these business relationships. A consumer’s name and address is provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third pa... read more
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 1.1 star rating with 242 reviews.
When is Netspend Corporation open?
Netspend Corporation is closed now. It will open tomorrow at 8:00 a.m.
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