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Netspend Corporation
- Finance
- Austin, TX
About this business
Location details
701 Brazos St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
On Thursday July 19, 2018 there was a fraudulent charge that came through my account and Net spend caught the charge. They deactivate the card, charge me $20.00 just to send out a replace and they told me that the card would be delivered to my house by Tuesday July 24, 2018. They also said that they would send me the tracking#, which they didn't. I had to call them to get that information. The rep on the phone clearly didn't know what she was doing or talking about. Once I got the information needed. I reached out to UPS and... read more
Business response:
Hello Mary, We are very disappointed to read of your experience with us. However, we do appreciate having the opportunity to speak with you today about your concerns and resolving your issue. If you have any further questions or concerns, please feel free to contact us directly. Thanks Netspend
I have had a very negative experience with netspend. I was trying to add my fiancé as a secondary card holder to my account. This card was being utilized as the card we were going to use as the saving for the wedding. They asked for three pieces of documentation. One of which is a address verification. I sent in a copy of his life insurance policy with all the required information on there. It was rejected multiple times. When I asked to speak to the people reviewing the file. I was informed that I could not speak to them, b... read more
Business response:
Hello Lacresha, We are very disappointed to read of your experience. However, according to our records, your fiance's information was approved and he was already added to your account. We apologize for any inconvenience this may have caused you. And we appreciate your understanding. If there is anything we can do please contact us at *******************. Thank you, Netspend
This company will steal your money. I had purchased an iphone online that turned out to be icloud locked. I requested my money back from the company and they refused so I filed a dispute. The manager of this online company ended up refunding me for the phone and the dispute was not needed. I purchased another phone off another well known auction site that turned to out to be stolen. The auction site sent me a refund and I returned the phone. Approximately a week later netspend closed my account with around $300 in it. No not... read more
Business response:
Hello Christy, We want to make sure this issue is addressed and request that you contact us at *******************. We look forward to hearing from you. Thank you, NetSpend
Trying for 5 days to get my money.. over 600 dollars... off of this card. Getting run around. Third time in a year that they make a mistake. This time they seem unable to straighten it out. They send a new card but then block it as stolen before I get it.. the list is endless on their lies and incompetency. Every rep tells a totally different story. I'm nauseated and broke. My kids need food. Asked for address and email for lawyer to contact to get this straightened out. They will not even comply.
Business response:
Hello Joanna, I regret to hear that you were having concerns with your account. We truly apologize for the inconvenience caused by our customer service, and will be sure to further research the service that you experienced. According to our records, your issue has been resolved. If there is anything we can do to assist you, please email us at *******************. Thank you, Netspend
Netspend mandated that I submit copy of my social security card to activate my card. My card still doesn't work. I saw similar complaints about this company but no resolution what so ever. Customer service is terrible and they usually end up hanging up on you.
Never able to get my card activated without sending them a treasure chest full of personal info and documents. Gotten credit cards my whole 65 years and have never been asked for a social security card or drivers license. I will chalk this up to a bad experience after I contact Krogers, Walmart, and others that sell their product. Maybe they will quit aiding such a poor business as NetSpend.
I had a bad experience with net spend! A card was given to me with $50.00 on it. I put it away for a time when I needed it. It has been about 7 months now, I finally went to activate the card and actually use it, however netspend had taken almost $20.00 for fees for the last months! Even though it had not even been activated. I waited about 85 minuets to speak with a manger that repeated the same phrase as the women I had spoken with first. (Who sounded as if the same women was on the phone.) She said her name was “Sara”. Sh... read more
Business response:
Dear Kerri, We regret to hear about your recent experience with our service. We do not actually offer gift cards, but reloadable prepaid debit cards. However, we should be able to assist you in getting all of your funds returned. Please email *******************and we will make sure this is addressed. Thank you, Netspend
I use Net spends Skylight One Card and it has been nothing but trouble! First of all I could not use my account features because it was restricted and second i am currently traveling in Canada, and I could not access my funds because i did not send in all of the documents requested(I had already sent in one documented) so i sent in a copy of my SSN) and they reviewed it and said that i had not given them enough information when i called to ask what was the status of the the verification they said "we have up to 6 business ho... read more
Business response:
Hello Noah, My sincerest apologies for the inconveniences that you experienced, especially while traveling Canada. We are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each person who opens a card account with us. When our cardholders open a card account or add a secondary cardholder, we ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify them. In regards to the International fees. The foreign exchange fee is c... read more
Awful Company !!!!!!!! DO NOT BUY THIS CARD OR GIVE THIS COMPANY YOUR BUSINESS !!!!!! I bought this card to pay a bill and not only did they take so many fees out of it I had to put more money on it to just pay one bill !!! They said I could put $5.00 on it and it wouldn't let me it would only take $20.00 then the cheep ripoff artist charge you $.50 to just hear your total on the phone !!!! .. They say you can check you amount on line but spent 45 min trying to get into there site, I finally said screw it and called them jus... read more
Business response:
Hello Randy, We truly apologize for the inconvenience that you have experienced. We understand your concern regarding the fees associated with your account. Netspend charges fees so that our cardholder's can take advantage of the many services offered with our card. To offset the price of these fees, we recommend the Fee advantage plan. This monthly fee allows you to take advantage of the many services that we offer with the card. These services include our free text message alerts, instant PayPal transfers, free direct depo... read more
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 1.1 star rating with 242 reviews.
When is Netspend Corporation open?
Netspend Corporation is open now. It will close at 10:00 p.m.
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