Netspend Corporation

Michael Spicer 

on BBB

8 years ago

Recieved a prepaid card with 12yo nephews name printed on it. Not only is he a minor he doesn’t even live in the U.S. I contacted their customer support and they are unable to tell me how they got his information. They told me his information will be removed from the system. 

Lisa T. 

on BBB

8 years ago

Hello, I have not received my dd as of today, 2/15/2018, cannot get any information at this time from Netspend. I emailed Netspend customer service yesterday, (2/14/2018), and received a 'watered down response, (you last received your dd on Jan, etc)! I have been with Netspend since Jan, 2011, and this is not how you treat anyone especially when dealing with their hard earned funds! NCS started off with very good, and timely service, and in the past have given Netspend CS the highest rating! However since Sept 2016, i have h... read more

Carol W. 

on BBB

8 years ago

I was reading the reviews here and noticed that there seems to be trend of poor customer service from NETSPEND, closing customers accounts without any authorization at their discretion, and some other unethical practices. However, what I don't understand is how such a business can continue to operate with such practices. As my mother would say, "If everybody is saying the same thing then it must be true about the allegations". This NETSPEND company is not only a joke but needs to be out of business. My account was shut down ... read more

Daniel C. 

on BBB

8 years ago

NetSpend sent me a debit card in the mail which I never signed up for. It states in the mailing "This is NOT a credit card, and it is not active.", "If you do not want this card please dispose of it securely.", "No credit report has been or will be obtained in connection with this prepaid card offer.", "We obtained your name & address from a third-party data provider." "This card was not sent to you in response to an application.", "TO DECLINE THIS CARD OFFER and/or OPT-OUT of future mail offers from us, call ************* *... read more

Adaus 

on BBB

8 years ago

Netspend says you get paid 2 days early if you set up direct deposit. So I set it up and only the first time I got my check direct deposited to this card did it come 2 days early. The second time it only came 1 day early, 3rd time it came on the actual day I was supposed to get paid, and the last time it did not come at all. When I called they said there was a delay in my direct deposit for security reasons that I still do not understand. I do know that it was not because of my works payroll because when they couldn't get th... read more

Megan 

on BBB

8 years ago

I received my debit card from netspend on 1/16. I attempted to activate the card online but there was a request to call customer service. I called and was put on hold twice for 10+ minutes each time to eventually be hung up on. I have since talked to 8 other reps and a manager. They told me they need documents to verify me to activate the card and I had a negative 10 balance on an old cars that needed to be cleared up. Since I had my paycheck direct deposit pending on the account I told them to transfer the money once it was... read more

Johnnie b. 

on BBB

8 years ago

Received an unsolicited Netspend credit card that I did not request on 1/19/18. Called the number 877-814-7681 for questions with a rep. Requested to have them remove my name from their database and not share with others agencies. She then asked me to provide her with the card number, which I know they already had and then she asked for the last four digits of my social and I again refused to share because I do not have an account with them. The company is in Austin, TX and need reprimanding for sending out unauthorized cred... read more

Tim J. 

on BBB

8 years ago

Netspend/Metabank sent my 13 y/o son a debit card application. Upon some research I find their D+ rating, NON-BBB affiliation, and this in their online privacy statement: We do not knowingly collect or use personal information from children under 13 years of age without obtaining verifiable consent from their parents. We are not responsible for the data collection and use practices of non-affiliated third parties to which our Site may link. This tells me they KNOW what is happening, and continuing this fraudulent, and IMHO i... read more

Dennis L M. 

on BBB

8 years ago

Today I received an unsolicited MasterCard from netSpend in Austin TX. There seems to be a comeback from the earlier years of the past where credit card companies would mailout unsolicited cards with the expectation that the person would activate it and use it under their disguised attempts to obtain detailed personal information. Think before you sink. I have destroyed the card I received.