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Netspend Corporation
- Finance
- Austin, TX
About this business
Location details
701 Brazos St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Horrible bank they steal your money. Charged me two plan fees but then turns around and says it’s for another month but I was already charged the fee in thhat month. When you call them they put you on hold for 30mins plus hoping you hang up..
Business response:
Dear Cara, Thanks for the feedback. You will only be charged once a month for fee advantage plan for your account, There were no double charges made toward your account. We are sorry to hear you've experienced long hold times. You will always speak to the first customer service agent available regarding your account. If you have any other concerns, please contact us at *******************. Thank you, Netspend
I have used Netspend for several years now. I have not had any problems with them and it is very easy to manage my account. I have lost a card in the past and I was able to quickly go on the website and disable the card and order a new one. There are no overdraft fees and I get a text every time my card is used. Much better than any traditional bank that I have used. I use direct deposit to load my card, otherwise, there is a reload fee. I have read the other reviews here and am surprise at all of the negative reviews as I h... read more
Business response:
Dear Lisa, Thanks for the feedback.We are excited to hear that you are very happy with our card. We strive to create features and tools that will benefit our valued customers. Thank you, Netspend
Bought a new card A FEW DAYS AGO from CVS. The total cost was$30. It has been hell trying to get this card activated. I keep calling the number and keep getting the run around by holding indefinitely with NO avail. I wish I never got this card, because the visa prepaid is WAY simpler to activate and use. BUYER BEWARE!!!
Business response:
Hello Maynard, Thanks for the feedback. We see a member of our team has been in contact with regarding your concerns. If you have any other concerns, please contact us at *******************. Thank you, Netspend
I have been a customer for over five years and out the blue my card account was cancelled with over 2000.00 on it and I have to be issued a check. It is a scam and you can never talk to anyone that will be help accountable. No one knew answers as to why my account was closed for no reason. Completely terrible company, don’t care about customer dealing with my payroll check or other bills. I would not recommend this place to anyone
Business response:
Dear Jasmine, Thanks for the feedback. We see you had some concerns regarding your recent account closure. Upon further review your has closed your account due to high risk factors. Our Risk management team regularly monitors account activity to provide and safe and secure product for all of our cardholders. Going forward you are no longer eligible for NetSpend services and the factors that led to your account closure are kept internal for security reasons. If you have any other questions you may contact us at social@Netspen... read more
Purchased a netspend card today at Food Lion. When I tried to activate card it would not let me, and they told me they could mail me paperwork which would take 7-10 business days. Then they said they could convert to gift card, so I let them. When I tried to make a purchase on line the said the card was declined. When I call netspend they said you can not use a giftcard on line for purchases. Now I have to wait 7-10 business days for a refund check.Thank you netspend for nothing but 2 hours wasted. I hope you business goes u... read more
Business response:
Dear Mr. B*****, thank you for your review. We regret to hear you had trouble activating your card. After review, we have refunded the check processing fee and we will make sure the representative you spoke with is coached on our policies and procedures. We apologize for any inconvenience this has caused. Please contact us at *******************if you have any further questions. Thanks, Netspend
I had money taken out of my account without permission. Was told it was an error and money would be credited back to my account. Never did this happen and while calling the people were nasty and rude. Laughing at me and making fun of the situation. I got upset I got just as nasty and they would continue to laugh and say that they never took out the money even when it showed clearly it was. I canceled my account with a total loss of $103.20. I am willing to go in front of the court and prove this happened. Never will deal wit... read more
Business response:
Hello Sherri, We regret to hear that you had a bad experience with our customer service. This level of service will not be tolerated and we will address the representatives that you have spoken with. Rest assured that we are going to do our best to come up with a good resolution to better assist you. Your feedback is important to us as they help identify where we need to improve. After further review of your account, the merchant is shown to have credited back the funds on 8/11/18. If you feel this information to be invalid,... read more
Terrible company. They advertise as a prepaid card then when you call to activate the card you find out it is a debit card, they charged me $20.00 because I did not use it within 3 months. The card has an expiration date which is a joke because if you don't activate it within 30 days the card is no good, which I did not know. So I called waited for 30 min to talk to someone, then they send me a new card and when I went to activate it, a $40.00 gift card, it now has only $10.00 on it. When I called to ask why they told me the... read more
Business response:
Hello Mary ****, We regret to hear about your experience with your Netspend account. I attempted to contact you at phone number on file regarding your experience, but was not successful. We truly apologize for the inconvenience caused by our fees and customer supported, we will be sure to further research the service that you experienced. Your feedback is important to us as they help identify where we need to improve. I have credited back all the fees that were assessed. If you have any further questions or concerns, please ... read more
Absolute scum scam company, first of all falsely advertised as prepaid gift card. Second of all they refuse to let me use any of the money and set my account as "limited" or check. Initially I thought I could go about using it as some cards claim to limit it but usually are still fully capable cards. Netspend on the other hand didn't you do anything. This is an absolute scam with Indian tech support as customer service. DO NOT USE THIS AT ALL COSTS.
Business response:
Dear Munim, Thanks for the feedback. We understand you had some problems activating your card. We would like to apologize for any inconvenience this may have caused. We can confirm a refund check has been mailed to your address on file at this time. If you have any other concerns you may contact us at *******************. Thank you, Netspend
this company continues to steal consumer's money, I bought a card for my son's birthday so he could simply buy a game online, but they want all of his personal information mailed in before he can use it, I will not let them have the information and attempted to get a refund, the business I bought I from told me to call them so I did then they told my to go back to the store I bought it from then their manager said no I can only deal with netspend so I called again and they said they would send me a check for the amount I loa... read more
Business response:
Hello Jesse, We regret to hear about the issues you experienced with your account. We would like to resolve this for you, please feel free to contact us at *******************so we can rectify this situation. Thanks, Netspend
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 1.1 star rating with 242 reviews.
When is Netspend Corporation open?
Netspend Corporation is open now. It will close at 8:00 p.m.
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