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Netspend Corporation
- Finance
- Austin, TX
About this business
Location details
701 Brazos St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Do not buy these cards. It's a total scam. You buy the card at the store, who takes your money and "puts" it on the card. If the purchaser is under 18, you can't use the card and your money is gone. If you are over 18, then you have to fill out an online account with your personal information, including your social security number. Then they demand you email them copies of your driver's license and a utility bill. Then they decide that's not enough and want your social security card, too. If you don't have every single docum... read more
Business response:
Hello Katherine, Thanks for the feedback. We see a member of our team has been in contact with regarding your concerns. If you have any other concerns, please contact us at *******************. Thank you, Netspend
If there was a negative star rating that's what I would give them. They are crooks and should not be allowed to operate under the western union logo and all cards should not be allowed to be sold as prepaid cards. I was given a card that I have been using for months and I had all the information that the customer service representative said would be required to use it when the person I got it from called with me and I set the pin number and upon loading the card somehow it got cancelled during the loading but it still took m... read more
Business response:
Hello Deborah, Thanks for the feedback. We see a member of our team has been in contact with regarding your concerns. If you have any other concerns, please contact us at *******************. Thank you, Netspend
Boy oh boy what can I say about Netspend or meta bank this place will put you in a messed up situation me and my kids are basically homeless the worst place ever
Business response:
Hello Jacqueline, After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
Awful customer service. Had to call 3 times in one hour to speak to a supervisor,otherwise I'd be left on hold for up to one plus hours....I've done business with this company for more than 3 years,the only good thing I can say is I like getting paid a day early,but the customer service problem is the reason I do not recommend this company...the representatives do not value customers.....I wonder if they knew they wouldn't have their jobs if it wasn't for the customers...?
I was on hold for 1 hour and 45 minutes to speak with someone and never spoke to one person.
Business response:
Hello Mrs. B***, I appreciate having the opportunity to speak with you today about your concerns and resolving your issue. If you have any further questions or concerns, please feel free to contact us directly.
This company is the worst. I am only using this company because my job requires it for the time being. I filed 3 disputes on October 9th, they told me to wait till the 23rd for an update. Today is the 23rd and Im being told that I have to wait till December 2nd for the next update and that provision credit is not being applied to my account. Okay so for one, I have essentially been scammed by a company for not providing me with the service they promised. I put that in my disputes, yet since it was a payment I made myself and... read more
Business response:
Hello Skylar, We are very disappointed to read of your experience with Netspend. Please contact us at *******************so that we can review your account. Thank you, Netspend
Worse company ever reps are rude and unprofessional and they are not releasing my funds from the irs
Business response:
Hello Theresa, We appreciate having the opportunity to speak with you on 10-22-18, about your concerns and resolving your issue. If you have any further questions or concerns, please feel free to contact us directly. Thanks, Netspend
I bought a pre paid card for 2.95 so that I could make a purchase of 26.39 so I put 27.00 on the card when I went to make the purchase it was declined because netspend wanted to charge me another dollar fee. I called to complain and ask to have the .39 that I was short waived since I already paid 2.95 and only wanted a card to use once. I was put on hold by Lexi and sat there on the phone for 34 minutes. She was supposedly transferring me to a "supervisor" after I asked for a manager and she told me "the manager doesn't want... read more
Business response:
Hello Traci, We are sorry to hear that you had a bad experience with our customer service. This level of service will not be tolerated and we will address the representatives that you have spoken with. Rest assured that we are going to do our best to come up with a good resolution to better assist you. We attempted to contact you via email on 10-22-18, regarding this matter. Please respond so that we can resolve this matter. Thank you, Netspend
I'm not even gonna leave a star I was forced to leave one star but.... I've been waiting to get my direct deposit from them and they keep giving me the same scripted CSR message... I've been with netspend over 4 years now and its unbelievable that my direct deposit was sent on fri and they have no explanation on why I can't get my money but I have my check stub stating it was deposited....all I get is I'm sorry but as soon as we receive it we'll send you a text..... I have bills on autopay they told me to call the companies ... read more
Business response:
Dear Sonya, Thank you for reaching out to us in regards to your direct deposit. Due to a technical issue with a major banking software provider, some deposit files were delayed. The issue has been resolved and we are taking measures to prevent this from occurring in the future. After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 1.1 star rating with 242 reviews.
When is Netspend Corporation open?
Netspend Corporation is open now. It will close at 10:00 p.m.
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