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Netspend Corporation
- Finance
- Austin, TX
About this business
Location details
701 Brazos St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
This company deserves a NEGATIVE review based on their horrible call center representatives and they blatant disrespect for their card members and our time. I had an issue on the account, called and spoke to a rep and was assured it would be handled. Have had to call back 10 times on the original issue. Requested a manager and was put on hold for literally an hour. The manager placed me on hold and then disconnected the call. I called right back and was hung up on 3 times IN A ROW!! This is how they treat loyal customers, I ... read more
Business response:
Hello Angel, I regret to hear about the customer service that you experienced. With this, we sincerely apologize for the inconvenience. Please be assured that we will continue to educate our staff to be more careful, attentive and service oriented when handling our customer requests and inquiries. Netspend is committed in providing high quality services that meet the needs of our customers. Rest assured that we are going to research this experience further and do our best to resolve these issues, moving forward. Netspend had... read more
I have reported this company to the better business bureau because they have let some steal over $800 from me. The fact that they would let a loyal customer walk away and they refusing to help them because the customer didn’t report theft in time their allowed time frame is beyond me it doesnt matter if it was the day week or month later the point is it was stolen. I’m going as far as I can with this because this is wrong this company is just as much a theft as the person that actually stole from me and who’s to say it wasn’... read more
Business response:
Hello Catrina, After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
I’ve had this card since 2015. One of my main complaints is when you call customer service. First, the agents all have heavy accents and they are often quite difficult to understand. I find myself repeatedly asking them to repeat themselves and even then I’m not sure if I have understood them. Second, I get the run around and when I’ve had an issue that takes several phone calls I get a different answer from each agent I talk to so now I don’t ever believe what they’re telling me at all!! That is if I can understand What the... read more
Business response:
Hello Jennifer, After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
This company does not know how to securely manage their data. I received a marketing advertisement from NetSpend Prepaid Debit Services to my parents house (which I have not lived at for 7-10 years) under my maiden name (which I have not had for 6-7 years). I would not have signed up to get their card under this dated information, so I can only assume they got this outdated data from a third party source. If the company cannot accurately verify their data, I question what other bad practices they are also utilizing in regard... read more
Business response:
Hello Ris, We apologize if the information used to reach out to you was out of date. NetSpend relies onaffiliate marketing services as a source for reaching potential new customers and card offer recipients’ information is acquired through these business relationships. A consumer’s name and address is provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third party, as well as any third party with whom they may share the information. Because NetSpend feels s... read more
DO NOT USE! I cannot get a refund for $500.00 on my prepaid card. I really thought these worked like gift cards. I do not give out my SS# anymore due to hacking and identity theft. I was given a list of alternative identity entities. I gave these people my Drivers License,Vehicle Registration,a letter from my utility company, and a bank statement. They still insisted on my SS#. I told them this was beginning to like "fishing". I recovered $1,000.00 from them, but the last card has been ignored. I contacted a "superior" by ph... read more
Business response:
Hello Renee, I regret to hear about the inconvenience that you have experienced, accessing the funds within your Netspend account. I understand your reason for concern, regarding the requests of your identification information. Especially if I was to assume that this card works like a gift card, because Netspend is instead a pre-paid debit card. Like other financial companies, we are required by our bank, as well as MasterCard and Visa associations, to be compliant with AML (Anti-Money Laundering) and BSA (Bank Secrecy-Act) ... read more
I will NOT Recommend this card to anyone and I will NEVER again use them myself. I CAN'T SPEND $7 ON THIS CARD WHEN I HAVE $5, YET AN UNAUTHORIZED PURCHASE OF $49.99 WAS ALLOWED WHEN THE BALANCE WAS LESS THAN $5... It's been two weeks with No Resolution. AND CUSTOMER SERVICE IS A JOKE!!! IF YOU TALK TO SOMEONE THAT CAN UNDERSTAND YOU, OR YOU THEM, THEY STILL CANT HELP YOU, OR DONT KNOW WHAT THEYRE TALKING ABOUT! I spoke to 2 different representatives about my cancelled card, the dispute, they new card and what that meant for... read more
Business response:
Hello Brandi, We regret to hear about your concerns with the negative balance amount, as well as your concern regarding the language barrier between you and Netspend's Customer Support. Netspend is an equal opportunity employer. We thrive by hiring the best and brightest talent, as we believe our continued success lies in teamwork, diversity, and opportunities to continually develop and grow our people. We truly apologize for the inconvenience caused by our customer service, and will be sure to further research the service t... read more
On Dec 27, 2018, I tried paying my restaurant tab with my Netspend prepaid card, only to have it declined (which was unusual as i had more than $800 loaded onto the card. After being embarrassed in front of friends, I paid cash for the restaurant tab. I stepped outside and immediately phoned customer service and was told that a hold and lock was placed onto my account via Netspend's Compliance Dept. I was told by Customer Service that Netspend required that I submit to them proof of income. Within a few hours, I submitted to... read more
Business response:
Hello John, I regret to hear about the issues that you encountered, on 12/27/18, regarding the block placed within your account. Our company is committed in providing high quality services that meet the needs of our customers. With this, we sincerely apologize for the inconvenience. Please be assured that we will continue to educate our staff to be more careful, attentive and service oriented when handling our customer requests and inquiries. Please reach out to *******************, where we are going to do our best to come ... read more
I’ve been waiting to access my funds since Friday. They won’t let me go buy a card and have it transferred. I’ve waited on hold for hours for them to tell me that they can expedite a card that will come after the initial card. What sense does that make. I would like to access MY funds today since they have been there since friday
Business response:
Hello Jonathan, I regret to hear that you are experiencing issues with accessing your funds. With this, we sincerely apologize for the inconvenience. Please be assured that we will continue to educate our staff to be more careful, attentive and service oriented when handling our customer requests and inquiries. Please reach out to *******************, where we are going to do our best to come up with a positive resolution, that should better assist you and your needs. - Thank you, Netspend
I have been on the phone with a variety of customer service agents trying to get an issue resolved. My card has been on hold with two of my payroll checks for a week and half. The funds are frozen and every time I speak with an agent they assure me a rep will call back to resolve. It has been two days and I cannot speak with a supervisor or access my funds. There is no direct line to supervisor or anyone that can assist me with getting access to my funds.
Business response:
Hello Paris, After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 1.1 star rating with 242 reviews.
When is Netspend Corporation open?
Netspend Corporation is closed now. It will open at 8:00 a.m.
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