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Netspend Corporation
- Finance
- Austin, TX
About this business
Location details
701 Brazos St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Activation issues with net spend card ...I was unable to get any help from customer service for over a month however I contacted the social address they keep listing on this site and they called me back and resolved the issue immediately.So for anyone seeking resolution this might be the way to go...
This sky light paycards are shitty...they take money out of account and the they say 5 to 10 bussiness day to be put back on card they took out them self...but yet they'll take 2 months to put it back return ur money to ur account...so say away from this they are worrier then blood sucker...
Business response:
Hello Wesley, I am sorry to hear that you are unhappy with you Skylight card. I can see that someone from our Corporate Office has reached out to you. Please email us at *******************with your questions or concerns. Thank you, Netspend
I first paid the $2.95 to load a card with $70, only to have the company deduct an additional $4.95 from the card before I even had a chance to activate it. To my knowledge, regardless of what fees are buried deep down in the lengthy terms of service, these prepaid companies CANNOT deduct additional fees prior to the card actually being activated. My card wasn't even able to be used before they deducted this fee. So when I'd called in to get a simple fee reversal, the couple people I spoke with outlined multiple versions of ... read more
Business response:
Dear Trevor, I understand that you have some concerns regarding the fees that have been assessed to your account. The information about your fee plan can be found in the Terms and Conditions paperwork included with your card. I show that someone from our Corporate Office has reached out to you. Please email us at *******************if you have any additional questions or concerns. Thank you, Netspend
Company sending debit cards addressed to me at my children’s school!!! I’ve never requested a card, never heard of this company, would and will NEVER do business with them. Completely unethical!!! Where do you even find my kids’ school address from?! Unbelievable!
Very disappointed with this company I had unauthorized charges on my account I was informed by your representative that I was to submit a written letter of the disputed amounts to receive an automatic credit of the disputed amount while the investigation was in process wich I did I am now being told the credit is not going to be applied to my account until 06/03/2019 15days after the dispute was created and well pass the time for my replacement card to come in the mail when I called to speak with someone I am being told ther... read more
This company makes it nearly impossible to use the money deposited into these cards. When you go to register this account, they will alert you there is a problem. When you call, they will insist on a mound of paperwork to gain access to your funds. It is not worth the hassle and they will beat you down until you give up.
Business response:
Hello Jim, To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires us to obtain, verify, and record information that identifies each person who opens a Card Account. This means that when you open a Card Account, we will ask for your name, address, date of birth, and your government ID number. We may also ask to see your driver’s license or other identifying information. Our records show that someone from our Corporate Office has contacted you. Please email *... read more
buy a prepaid gift card from anyone but netspend! only good for 4 months and they take $5 a month as a fee. Theft!
Business response:
Hello, We are sorry to hear that you are unhappy with your purchase. Netspend offers reloadable, prepaid debit cards, not gift cards. Once cards are loaded and activated, they can be used just as you would any other debit card. There are fees associated with our cards. The most common fees for using the card and for maintaining the Card Account are included in the cardholder agreement and are visible in the card packaging. Our temporary cards purchased in the store are good for 120 days from the day of purchase. We weren’t a... read more
No star. I don't have a NetSpend card. I tried reaching out to NetSpend - but without a card you can't talk to a real person on your customer service. I emailed customer service and did receive a phone call back, but the lady didn't understand what I was trying to tell her and she hung up on me and didn't call back. NetSpend has a customer that is sending out emails in other peoples names and changing the other person's bank accounts so the money goes on your customers NetSpend card. This person is scamming others and draggi... read more
Business response:
Hello Deb, Thank you for reaching out. We are sorry that you are having trouble contacting us for assistance with this issue. Please email us at *******************so that someone from our Corporate Office can reach out to you directly. Thank you, Netspend.
I keep receiving unsolicited cards from this company as they purchased my information through a "third party data provider." Terrible business practice, do not trust companies like these with your money.
Business response:
Hello Adam, We do rely on affiliate marketing services as a source for reaching potential new customers. Your information was acquired through these business relationships. Your name and address were provided to this third party, and that information was opted in to receive offers and marketing materials from the third party as well as any third party with whom you chose to share the information. Because Netspend feels strongly about customer privacy, we only contract with marketing affiliates that have collected the informa... read more
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 1.1 star rating with 242 reviews.
When is Netspend Corporation open?
Netspend Corporation is open now. It will close at 8:00 p.m.
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