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Netspend Corporation
- Finance
- Austin, TX
About this business
Location details
701 Brazos St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Netspend Kept my money locked for over 6 weeks I lost my job because of it. Failure to even try to help me is the complaint. I'm very dissatisfied in the way their management handled the situation.
Business response:
I am sorry to hear that you did not have access to your funds. We would like to speak to you regarding this matter. Please email us at *******************with your information so that we can reach out to you directly. Thank you, Netspend.
Netspend had Synina R******** and Oscar S***** who were Customer Experience Analysts. I provided them with documentation showing I was incarcerated, not in possession of the card and there was a restraining/ no contact order in effect with the ex girlfriend who used the card. We are not married, no joint bank accounts, she is not an authorized user on the account, and our relationship was ended the day I was arrested and the restraining/ no contact/ order of protection was put into effect and any previously rites, authoritie... read more
Business response:
Hello Joe, We regret to hear about the concerns and frustration that you have experienced, with the dispute resolution. With this, we sincerely apologize for this inconvenience. Netspend dispute team has reviewed this dispute, along with the police report, multiple times and determined that the decision remains the same. The reasons for this decision has been provided. However, if you are in need of additional assistance or wanting to go over the dispute resolution information, we advise that you reach out to ***************... read more
No stars, I purchased a card so that I could use it to make online purchases. While setting it up the lady told me I needed to send documents in to the verification dept but it was closed at the time. So I waited and called on my day off and they told me I could not use it online that they had set it up as a gift card and that they couldn’t do anything. So I had to use the money I already put on the card in store only and not for the purpose I bought it for. Very inconvenient and stupid
Business response:
Hello Lemisha, After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
About ten years ago I got a NetSpend debit card in the mail. I never activated it. We'll fast forward to 2019, I go to activate my NetSpend debit card. And said since I never activated my first one. They no longer want my business. We'll I never asked for the first NetSpend card. You just sent it. What a very very Shady company!
Business response:
Hello Scott, After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
They are ripping people off, I am a premier cardholder and I’m still being charged out the wazoo for using my card
I was supposed to get paid on Friday my job released my funds via direct deposit Wednesday. However netspend spend is saying my money isn't in my account and my employer didn't deposit my money in my account which is not correct because I have proof. No one is trying to fix the issue it is now a day after pay day and no money. My next step is to call a lawyer my job takes money out of my check every pay day for legal advice and services so if I don't get my money that would be my next step
Business response:
Hello Erica, After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
ZERO STARS..My 11 year old son did not apply for this card. This is illegal. Lawsuit waiting to happen.
Business response:
Hello Tara, Thank you for reporting this. We ask that you contact us at *******************for further assistance. Thank you, Netspend
I've had netspend for 4 years and not had may problems, until I accidently made a double payment. Called next day to dispute the charge. Had one disputed as other one was for my bill. Well they didn't give much info so when they disputed the charge it was the one for my bill not the second one. So I called my bill provider and they cancelled both of the charges and I disputed the next one So both charges would be returned. Well they somehow messed it up and only got one credit back to my account. Been waiting 3 months and sp... read more
Business response:
Hello Joshua, After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
On Friday, March 8, 2019, I purchased a NetSpend Visa prepaid debit card and loaded $50. I did this at a reputable check cashing store. As I went through the steps to activate it online, a message appeared on my screen, "something went wrong, call customer service during business hours." (M-F). When Monday comes, I actually received a call from them, a NetSpend customer service center (overseas, I believe) where a woman very politely told me that I am ineligible for an account with them. Why, pray tell!? Well, Mr. Robert, Si... read more
Business response:
Hello Robert, I regret to hear about the experience that you had while attempting to activate your Netspend Account. With this, my apologies for this inconvenience that you have experienced. Please be assured that we will continue to educate our staff to be more careful, attentive and service oriented when handling our customer requests and inquiries. After further review, we were able to locate numerous previous accounts that are associated to your name and identification information. This information could be used to help ... read more
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 1.1 star rating with 242 reviews.
When is Netspend Corporation open?
Netspend Corporation is closed now. It will open at 8:00 a.m.
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