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Netspend Corporation
- Finance
- Austin, TX
About this business
Location details
701 Brazos St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
PUBLICpublished review 12/13/18 I have had a NetSpend prepaid card for years my paycheck has gone on my account direct deposit on the same day of the week between the same time frame for years recently offered an upgrade to the all access account I decided to go for it the prepaid account was closed and the money on that account was transferred into my all access card account well yesterday my paycheck was supposed to be put on my card direct deposit between 4 and 10 p.m. as it always has and it never showed up as a result I... read more
Business response:
Hello Georgina, We’re sorry to hear that you are having issues with your upgrade and hope you will accept our sincerest apologies. Please email us at *******************so that we can further assist you. Thank you, Netspend
My account was closed on Wednesday,but I was not notified. My employer needed a statement stating the account has been closed and it's like pulling teeth getting ahold of someone with NetSpend. I cannot get my money and pay any bills and this has been very stressful.
Business response:
Dear Christie, Thanks for the feedback. We can confirm a letter was e-mailed to you as of 12-14. If you need additional assistance, please contact us at *******************. Thank you, Netspend
Horrible service I will not recommend my worst enemy to deal with these people. They will screw up on their end and close your account due to the mess up and hold your money. They closed my account to protect me and my identity so obviously someone on there end has my info and on top of all of that making me wait to receive a check for my own money. Put me in a very bad spot with having bills to pay and will have to pay fees on this check I am a military veteran and these people do not do straight business. DO NOT USE THIS S... read more
Business response:
Hello Michael, Thank you for reaching out to us in regards to your account closure. After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
Their overdraft protection plan states there is a maximum of 4 overdraft fees that can be charged per calender month. I was charged 7. I called numerous times and was on hold for hours, promised to be called back which never happened and treated horribly. They will lose my service. Not only are they doing false advertising but have the worst customer service ever.
Business response:
Hello Julie, Thank you for reaching out to us in regards to your Overdraft concerns. We apologize for the level of Customer Service you received and would like the opportunity to assist you. After reviewing your account, we show that a member of our Customer Experience Team spoke with you regarding your Overdraft concerns and was able to resolve the issue. If you have any additional questions or concerns, feel free to contact us at social@netspend.com. Thank you, Netspend
I wrote a complaint about this company and their gift card policies last week. I received a response saying I would not need to give out personal information and would be refunded the $150 they stole off a gift card I received. So I replied back with the gift card number to be refunded. Now they are wanting my personal phone number to get this worked out. I should not have to give out personal info for a gift card and after they stated I would not have to give my personal information. This is absolutely ridiculous to have to... read more
Business response:
Hello Amy, Thank you for contacting us in regards to your account concerns. I regret to hear you are having concerns with providing sensitive identification documents. The security of your money and your identity is important to us. We want to assure you that your documents are handled with the utmost security. We are required to verify each customer's name, address, ID number and date of birth. If we are unable to verify your information through those databases, it’s not a problem. We can still manually validate your identi... read more
BE WARNED. MY CARD HAD SUSPICIOUS ACTIVITY ON IT. INSTEAD OF LETTING ME KNOW THEY WENT IN AND CANCELED MY CARD. I HAVE MEDS TO BUY AND RENT TO PAY. THEY ARE TELLING ME IT IS GOING TAKE 10 DAYS TO GET MY MONEY IN THE MAIL.. ALL THERE PEOPLE ARE OVERSEAS (WONDER WHY) NOW I KNOW
Business response:
Hello Allen, Thank you for reaching out to us in regards to your account concerns. We regret to hear about your experience and would like to rectify the situation. After review of your account, our records show that you were able to speak with a member of our Customer Experience Team and they were able to assist you with getting access to your funds. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
I've been trying to dispute a charge with them for a month now. The lies from the CS reps are astonishing. Nobody has their story straight, I'm told conflicting info from multiple reps, managers either never pick up or make you wait an hour on hold just to be rude to you and/ or hang up on you. TSYS is the parent company im in contact with now including dealing with the FTC on my issue. And all of this over a $41 charge.
Business response:
Hello Adam, Thanks for the feedback. We see a member of our team has reached out to you and resolved your concerns. If you have any other questions, please contact us at *******************. Thank you, Netspend
Total scam: a family member purchased what were advertised as "prepaid" cards as gifts to my wife and I. I had to go through the intrusive process of giving them all kinds of personal information which seems insane considering these are prepaid cards. However, I was able to use the card without further issue. My wife did not set up an account or use her card immediately; when she did attempt to activate it, the online service said that it had expired. We called the customer service number, and after an insane wait, were able... read more
Business response:
Hello Jason, Please have your wife contact us directly at *******************and we will resolve this situation for her. Thank you, Netspend
Netspend cards are being sent out as junk mail. I did not request the card but received it in the US Mail. DO NOT ACTIVATE the cards Customer service is awful!
Business response:
Hello David, We assure you that it is always our objective to take care of our cardholders’ interests. Should you have any other concerns, feel free to contact us at *******************. Thanks, Bert
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 1.1 star rating with 242 reviews.
When is Netspend Corporation open?
Netspend Corporation is open now. It will close at 8:00 p.m.
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