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Netspend Corporation
- Finance
- Austin, TX
About this business
Location details
701 Brazos St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
My name is Sarah *****P**** I haven't received my SSI direct deposit for $2300.00 that was deposited by SSI on Tuesday March 5th 2019 at 3:12 p.m.. that has been verified. The very next day I checked my funds and there was nothing there so then I wreceived a call from a rep at the Austin Texas corporate office of Netspend and he assured me that it takes 3 to 5 business days for routing/account transfers and he told me to check my balance on Friday March 8th 2019 and it should be there because he assured me it was "en route" ... read more
Business response:
Hello Sarah, After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
NOT EVEN A ONE STAR RATING!!! Beware Beware Beware Avoid Netspend!!!! I had my paycheck direct deposited to a Netspend prepaid card and was able to use the card for two weeks. Then today I received a text message from Netspend saying that there may be a problem with my Netspend card and that I needed to call them before further using it. When I call I was then told by one of their representatives that my account had been locked until my identity could be verified! They then requested that I fax or email them a copy of my pho... read more
I bought this thinking it was a gift card several years ago. Card is expired when I looked it up today. However, Netspend has continued charging an "account maintenance" fee. I've never used the card. I want to cancel it, and the only way do it is to call. There is no way you shouldn't be able to cancel this card online. I do not want to spend my time haggling with these people. Do NOT purchase these cards.
Business response:
Dear Laura, Thank for the feedback. We are glad you brought this matter to our attention. We certainly want to help you obtain a refund for the prepaid card you purchased. Please contact us at *******************for further assistance. Thank you, Netspend
no stars due to money being stolen..i had the card in my possession and two fraud charges of over 1000 dollars where charged... i had netspend before and cancelled due to this happening before. It has been over two weeks and no one has reached out. I am scared they are going to take my money because it income tax time. I just reordered a new card with hopes that this resolved quickly. I have called and they told it will take a week for them to return the money and i have not seen anything even though they cancelled my accoun... read more
Business response:
Hello Whitney, After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
Yesterday my card was locked by netspend. After going through a stressful day yesterday on the phone with several customer reps. I asked to be contacted by the corporate office. Someone called me first thing this morning from the corporate office saying that he was unlocking my card. And he did. I paid a invoice. Drove to the bank to get a cash Advance, guess what? They locked my card again.
Business response:
Hello Tamika, Thank you for sharing your cardholder experience. We regret to hear that you are having trouble accessing your account. After locating your account, we show that a member of our Customer Experience Team is researching your concerns and will be in contact with you shortly. If you have any questions or concerns, feel free to contact us directly at *******************. Thank you, Netspend
They sent a pre approved card to a minor in the mail. Are they trying to have my child's identity stolen. This is a corrupt busyness that need to be out of business. Every time my child would have done anything with this company there were fees. They are preying on minors who are should never have been sent a pre approved card.
Business response:
Dear Troy, Thanks for the feedback. NetSpend works with third party marketing partners that provide us with information for consumers who may need a service like our prepaid debit card. We mail those consumers card offers. The card offer is not active and the card cannot be used unless activated. During activation, NetSpend verifies the identity of each potential cardholder as a part of our Customer Information Program. This ensures that the card can only be used by the intended recipient. During offer activation, we collect... read more
Honestly this company deserves to be rated 0 stars. They are one of the worse prepaid companies I've had dealings with. In addition to the outrageous fees they are poor when it comes down to communication, which makes them even more inconveniencing. I've dealt with the fees as well as the insolent customer service representatives for as long as I can remember so when my account is closed due to it being a "risk factor" and my online account is locked that deeply concerns me. Especially when I was not advised of this account ... read more
This Corporation is sending out cards to anyone including minors. They say it is just marketing materials. No harm. They say if someone fills out survey online they could be a target to received one of their debit cards. Based on the reviews left here looks to be a company to stay away. Only gave one star as the system will not allow none.
Business response:
Hello Chuck, I regret to hear that you have a minor that has received an unsolicited card offer from Netspend Corporation. My apologies for this inconvenience that you and your family may have experienced. Any offer and accompanying disclosures that may be unintentionally mailed to a minor were distributed in compliance with the Electronic Fund Transfer Act as implemented through Regulation E (12 CFR 1005.5(b)). No account or card in any child’s name has been activated as part of said offer. The offer is NOT a credit card, i... read more
The mobile app freezes. You can not check any of your banking information. If you try to check online it too freezes. Trying to email the corporation gets you nowhere as they do not return emails. You do have the option to call and check your balance however they charge you to do so! I feel as if this is a complete scam. They want to take your money with no help!
Business response:
Hello Diana, After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 1.1 star rating with 242 reviews.
When is Netspend Corporation open?
Netspend Corporation is open now. It will close at 10:00 p.m.
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