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Netspend Corporation
- Finance
- Austin, TX
About this business
Location details
701 Brazos St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Couple months ago I was a victim of identity theft I fell for them robo calls. They were pretended to be from the social security administration. They were good. They use my information that I provide them and made an unauthorized transaction on my debit card. I called NetSpend and they close my account. I reported it to the police they said just tell them to give you a new card. I told them they refuse they said report it to the FTC and go get another provider prepaid provider. We are done with you your account is permanent... read more
Business response:
Hello O'Daniel, Our records indicate that someone from our Corporate Office has been in touch with you. Thank you for reaching out, Netspend
Sending emails saying that "your card has been shipped" with the last 4 digits of a card number listed. After spending an hour trying to figure out if someone had tried to steal my identity, I finally saw at the bottom in size 2 font that "this is an advertisement".... Since when is saying that you have a credit card being shipped WITH an included last four digits of a card considered an advertisement? I will be following up with this complaint. It is extremely worrisome that this company chooses to advertise by alarming pot... read more
Business response:
Hello Allison, We would be happy to have your information removed from our system. Please send an email to social@netspend.com so that we can take care of this for you. Any Netspend prepaid debit cards that ship out are not activated and will have a balance of $0.00. Recipients are not obligated to activate cards that they may receive. Thank you for reaching out to us, Netspend
Finally got follow up email My mail.com email did not get follow up email but my other email did Those bats are desperate I do drink and buy milk My family is scam thx My Instagram is elijahharpjr40
Business response:
Hello Elijah, If you are requiring assistance with your Netspend account, please email us at *******************with your contact information and your specific concerns. Thank you, Netspend
This is the worst company. Do not use this card services. They are not a banking institution. My fience had a net spend card that used used on vacation in florida. We are from NY. We went to 3 stores and with in 3 hours 1,500 was gone out of his account. We contacted them and they said they were legimate charges and they wouldnt give us our money back. We called several times trying to talk to supervisor and people would literally hang up on us. We finally got ahold of a manager and there saying we can dispute it but it will... read more
Business response:
Hello Alicia, We are sorry to hear that you are unhappy with Netspend. We weren't able to locate an active account with the information provided. Please have the cardholder email us at *******************with his contact information so that we can reach out directly. Thank you, Netspend
YOU DO NOT OWN YOUR OWN FUNDS!! CARD DECLINED WITH OVER W THOUSAND DOLLARS IN THE ACCOUNT CAUSE "MAINTENANCE " GET OUT!!! THEY DONT DESERVE TO EVEN BE A COMPANY ANYMORE
Business response:
Dear Jelani, Thank you for taking the time to speak to us and for providing feedback. Please email us at *******************if you have additional questions or concerns. Thank you, Netspend
WEBSITE does not work, Phone/Customer Service does not work, unable to access accounts... What in the world is going on, were we hacked or something? When will I be able to look at my accounts? What will happen to my incoming direct deposits? HELP!
Don't ever bank with NetSpend all in all. I wouldn't recommend it to anyone at all. It's a Scam!!!! They reimburse you for the money they take off your card when you do direct deposit, then blame you for it being taken off and leave your account with a negative balance of everything they took and gave back?? SMH and I'm beyond dissatisfied with the customer service..wasn't a help at all..then they make you wait over a month to give your hard earned money back and tell you there's nothing they could do..you just have to wait.... read more
Business response:
Hello Precious, We are sorry to hear that you are unhappy with your Netspend services. Our records show that someone from our Corporate Office was able to speak with you. Please email us at *******************if you have additional questions or concerns. Thank you, Netspend
I've had my account for yrs with NetSpend & had problems off & on but I went to jail for 3 months on Feb 1, 2019. There was fraudulent activity while I was in jail so when I was released May 1, 2019 I contacted NetSpend to see what I needed to do to get access to my money & they told me to verify my identity by sending my a picture of my license and Social security card. That took a few weeks due to the fact I had to wait for a new social security card. When it came in I sent the picture & NetSpend then told me they were clo... read more
On 4/23 I loaded $300. When I went to spend it online, all my charges were declined. I called and Harry said it went to fraud dept but they wouldn't tell me what was going on or what the charges were. I told him to just close the account if I cannot spend my own money. Harry closed the account and told me it would take 7-15 business before I received my refund check. On 5/17 I called back and spoke to Angela. She said the check was processed on 4/29 to give it 48 more hours. On 5/23 I spoke with Layna, she said check was mai... read more
Business response:
Hello Staci, We are sorry to hear that you haven't been able to have access to your funds. Our records show that someone from our Corporate Office has been in contact with you. Please email us at ******************* with any additional questions or concerns. Thank you, Netspend
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 1.1 star rating with 242 reviews.
When is Netspend Corporation open?
Netspend Corporation is open now. It will close at 10:00 p.m.
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