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Netspend Corporation
- Finance
- Austin, TX
About this business
Location details
701 Brazos St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Netspend fails to advise a consumer that they outsource information to another country were there is less strict privacy, as well my personal information is "not" secure, and can be hacked, as well sold to any one that buys this information, (this occurred to my account I closed, which my email and ph# were changed in my account, and it wasn't until I check that account, I learned that account was hacked, of which I closed immediately… but my info is still out there, and I was never notified my account had been breached) fur... read more
I am writing this review to warn everyone to NOT buy a netspend prepaid card. They claim they need to verify your identity but once you identify it they refuse to unlock the funds. I bought a card for a friend of mine who inst great with technology. So i put the card in his name and when i went to verify the info they said they couldn't verify it. So i called and spoke with the "customer support" and could not understand a word they were saying. I could tell they were reading off of cards and had no feelings whatsoever. I wa... read more
I had a transaction go through on my netspend cars that was fraudulent. I disputed it back at the beginning of September and at that time they informed me that I would know the outcome and have my money back by October 26th. I hadn't heard back from them by the 10th of November. So I proceeded to contact them. At that time they informed me now I will not have an answer until the 25th of November. Well today being the 25th I called them. They have now told me that I will not have an answer until the 29th of November if they c... read more
Business response:
Hello Sharon, We understand the dispute process can take some time. We investigate claims on your behalf within the timeframe listed in the Terms and Conditions of your card. We assure you that we do everything we can to assist you with getting disputed funds returned. If you have additional questions or concerns about the dispute process, please email *******************. Thank you, Netspend
I would like to leave less than a star but that is not possible! This business sent me a credit card with a number and my full name on it through the mail without me even knowing about it and I am enraged at this breach of security.
Business response:
Hello Rebecca, Netspend relies on affiliate marketing services as a source for reaching potential new customers and it's likely your information was acquired through these business relationships. Your name and address were provided to this third party, and that information was opted in to receive offers and marketing materials from the third party as well as any third party with whom you chose to share the information. Because Netspend feels strongly about customer privacy, we only contract with marketing affiliates that hav... read more
I received a debit card with a MasterCard logo on it unsolicited and it freaked me out because I didn't ask for one. Normally, you receive a fake card with promotional info and that's fine. But, an actual debit card? One that if someone had stolen it, can be used for theft and would leave me fighting to get rid of charges that I'm not responsible for? Leaving me trying to navigate a financial institution that I'm unfamiliar with and that I didn't sign up for? All because I was sent a card that I didn't request and therefore ... read more
If I could leave 0 Stars I would. I am a 34 law student that is pregnant with my third child and rely on my student Aid more then you can imagine. I recently started using Netspend and decided to get my financial aid direct deposited into that account. It has been one of the worst decisions I have ever made. My College released my funds to be transferred ,In compliance with their rules and regulations, on a Wednesday. It is Monday morning and my funds are still not there. It is a significant amount of money. I have not eaten... read more
Business response:
Hello, We are sorry to hear about the frustration you experienced while waiting for your deposit to arrive. We do not have control over when deposits are sent to us and your deposit was posted when it arrived to us. Our records show than an agent from our Corporate Office has reached out to you. For additional questions or concerns, please email *******************. Thank you, Netspend
My 78 yr old mother-in-law bought a Netscpend card from Walmart thinking it was a gift card; payed $3 and loaded it with $50. When she realized it was not a gift card (2 days later) and tried to return it, Walmart said these cards cannot be returned nor the loaded money retrieved, even though package and receipt were intact. What a scam for elderly people who cannot even see the fine print. Shame on Walmart too.
Business response:
Hello Tod, We are sorry to hear that you your mother is unhappy with her purchase. Netspend offers reloadable, prepaid debit cards, not gift cards. Once cards are loaded and activated, they can be used just as you would any other debit card. We are happy to speak with her to ensure that she has access to her funds. Please have her email us at ******************* with her contact information so that we can reach out to her directly. Thank you, Netspend
Great card! Have used it for 3 yrs now without a problem. My SS and pension checks are always 2-3 days early. I pay $5 a month for this service. Worth it.
Business response:
Thank you for your feedback. We are glad to hear that you are happy with your Netspend services. Have a good day, Netspend
Absolutely terrible, costumer service sucks expect to have the phone hung up on you often. Security sucks my account has been compromised over 3 times and to even be credited back takes anywhere from two weeks to 90 days ABSOLUTELY HORRIBLE! I honestly wouldn’t even give one star but its not an option
Business response:
Hello Chloe, We understand how frustrating it can be to experience unauthorized activity on your account. Netspend is very committed to providing a safe and secure product. The dispute process can take some time. We investigate any claims on your behalf within the timeframe listed in the Terms and Conditions of your card. We assure you that we will do everything we can to assist you with getting the funds returned. We apologize for any inconvenience. We were not able to locate an account for you with the information provided... read more
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 1.1 star rating with 242 reviews.
When is Netspend Corporation open?
Netspend Corporation is closed now. It will open tomorrow at 8:00 a.m.
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