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Netspend Corporation
- Finance
- Austin, TX
About this business
Location details
701 Brazos St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I received a notice to call to provide\confirm an ACH for my account. I recently added my fiance for his stimulus Hopefully you don’t need customer service during this time. I have spent two days trying to reach them. I’m on hold for hours, just to disconnected after all that time. Who sends out mass alerts for customers to call in, with a day window when the cant provide the service ??
Business response:
Hello, As we support our customers, we are experiencing longer than normal call wait times. We apologize for the inconvenience. If you are needing additional assistance, please email *******************. Thank you, Netspend
I haven't received my replacement card and I called about two times before the Cornavirus. This was in Feb and the secondary temp card is charging me for every transaction. It is also an limit on the account to transfer money to another netspend account. I have called everyday 4x a day for two weeks with no one picking up. I have also emailed about this issue. I just want my funds and to close my account.
Business response:
Thank you for taking the time to speak with us about your concerns. For additional assistance, please email *******************.
I contacted Metspend on March 31st because I got a text that my card was reported stolen. While I was on the phone with one if the agents , someone was speaking to another agent playing me and stole $1500 from my account with a me to me transfer. I disputed the transaction on and was told that it could take 7-10 business for the disputing team let me know. This was April 1, 2020. On Friday, April 3rd I tried to get into my account and it was locked. I call Netspend again which took 45 minutes to get a hold of someone. Once I... read more
Horrible I've been trying to speak to a live rep since Monday 4/13/ 2020 I've been holding for a total of 11 hours. Sent 4 email regarding my account and accessing money no help. I will definitely be closing my account once I have access to my funds.
Business response:
Hello, Unusually high call volumes are leading to extended waits. We apologize for the inconvenience. Our records show that an agent from our Corporate Office has reached out to you. Please email *******************for additional questions or concerns. Thank you, Netspend
I have money on my account but they said my account is locked and I keep calling and I sent a email and no response
Business response:
Hello, We are sorry to hear this. We weren't able to locate the account in question using the information provided. For assistance, please email ******************* for assistance. Thank you, Netspend
I think you are a fraud my account was open I just lost my card recoieved my new card on the 15 of april my stimulus check was supposed to go on there had the same account same routing info but since my new crd was not active yet they sent back my stimulus check thats not right since I had an active account
Business response:
Hello, One of the requirements for deposits into your account is that the name must match the name of the account holder. We apologize for the inconvenience. For additional questions or concerns, please email *******************. Thank you, Netspend
For the past five days I have been dealing with car activation issues, online account issues, and customer rep issues. Ever since this COVID-19 has came about it seems that Netspend went from horrible to out right disrespectfully useless with their services in all departments. On this past Friday April 10th 2020, they sent me an email letting me know that I have a direct deposit waiting for me and I would have to talk to customer service to unlock my account for me to be able to get it. I decided to go along and call custome... read more
Business response:
We apologize for the inconvenience. Our records show that you spoke to an agent in our Corporate Office. For additional assistance, please email *******************. Thank you, Netspend
Money in my account Account is locked for no apparent reason Can't access ANY of my money Can't access a human for customer service Can't log in to my account This is criminal - especially in times like these
Business response:
Hello, Unusually high call volumes are leading to extended waits. We apologize for the inconvenience. Our records show that you were able to speak with an agent to have your issue resolved. For additional questions or concerns, please email *******************. Thank you, Netspend
Netspend never answer their calls and never responds to emails This is way before the Covid-19 situation. I’m just trying to get into my online account which they locked me out of.
Business response:
We are open but are currently experiencing extended wait times to speak with our customer service agents. That is not unusual given the high volume of calls we are receiving. We were not able to locate an account for you using the information you have provided. Please email us at *******************so that we can assist you. Thank you, Netspend
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 1.1 star rating with 242 reviews.
When is Netspend Corporation open?
Netspend Corporation is closed now. It will open tomorrow at 8:00 a.m.
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