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Netspend Corporation
- Finance
- Austin, TX
About this business
Location details
701 Brazos St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I live in Iowa and over a two day time span $1990 was taken out of my Netspend account, these withdrawals came from Victoria Australia. If you do not know Victoria Australia is on lockdown right now and many people are without jobs. I have done some Netspend research and they are selling their customers information overseas. I called Netspend to tell them my money was stolen from my job and they canceled out my account and told me to send them a disputed email and to give them 30 days to research on their end. They are proba... read more
Business response:
Hello, Our records show that an agent from our Corporate Office has reached out to you regarding your concerns. For additional assistance, please email us at *******************. Thank you, Netspend
THE CUSTOMER SERVICE REPS WERE RUDE, TALK OVER YOU AND JUST KEEP REPEATING THE SAME THING OVER AND OVER AGAIN THEY HAVE ABSOLUTELY NO KNOWLEDGE OF ANYTHING. JUST READING FROM A COMPUTER SCREEN. FAITH, ID #: ****A SUPERVISOR! AND GRAY ID#: **** and customer rep. KELLY. IM CLOSING MY ACCOUNT BECAUSE THEY CHARGE YOU THE $20 OVERDRAFT FEE IN SECONDS WHEN ITS SUPPOSED TO GIVE YOU 24 HOURS! THEY WILL TAKE A LOT OF MONEY OUT OF YOUR POCKETS IF YOU DONT PAY ATTENTION!!! AND MY BF’S CARD HAD A FRAUDULENT CHARGE SO NOW I BELIVE IT IS ... read more
Business response:
Hello, Our records show that an agent from our Corporate Office has reached out to you regarding your concerns. For additional assistance, please email us at *******************. Thank you, Netspend
If I could give zero stars I would! My card was hacked from the gas of over $241 they only credited back $4.64 one charge! Never in my life have I been to Mexico or anything of that sort. And no One can give me answers! They are horrible I am moving my money out!
Business response:
Hello, Our records show that an agent from our Corporate Office has reached out to you regarding your comments. For additional assistance, please email *******************. Thank you, Netspend
If I could give them no stars I would! What a scam! We got this card for Christmas as a present to receive $200. I activated the card but never spent any money on it. Finally when I wanted to use it, it didn’t work. I called customer service and they told me the card expired and I only had $14 dollars on the card! What!? I never even used it! The girl on the line said that they charge $5.96 every month when you don’t use the card lol but this was given to me as a gift card, I was very confused. I asked her to give me the mon... read more
Worse company I’ve ever used in my life stay clear of this card the less people who use it the likely we can get them out of business
I was sent a prepaid card without my requesting one. They used some third party referral and issued the card explaining I might need it. This is inexcusable. No company should be issuing any type of card without your approval. All you have to do is call in and activate it, load it and use it. Who authorized this? If someone had gotten that card instead of me would they have covered my claim for identity theft? I'm truly disgusted by this
Business response:
Netspend relies on affiliate marketing services as a source for reaching potential new customers and your information was acquired through these business relationships. Your name and address were provided to this third party, and that information was opted in to receive offers and marketing materials from the third party as well as any third party with whom you chose to share the information. Because Netspend feels strongly about customer privacy, we only contract with marketing affiliates that have collected the information... read more
If I could give them less I would. My money was transferred to another account without my knowledge/permission, to someone I do not know. There is no one who have my information so I am certain that this was a inside job. It was done through a Netspend Agent. Not only that, I called Customer Service and was treated as if I was a criminal. I asked for badge numbers and was refused by Diane. I asked for a sup. and was placed on hold for 30 minutes, then disconnected. DO NOT USE THIS COMPANY!! THEY WILL NOT PROTECT YOUR MONEY!!
Business response:
Our records show that an agent from our Corporate Office has reached out to you about your concerns. For additional assistance, please email *******************. Thank you, Netspend
Zero customer service. I am trying to understand how over 600 people on linked in claim to be employed by them, but they have no one to answer a customer service line? impossible to update your information if you need a new password, because no one is responding to customer service email either! shocker... run as far as you can from this joke of an outfit
Business response:
Hello, Our records show that an agent from our Corporate Office has reached out to you. We truly apologize for the inconvenience and will be sure to further research the service that you experienced. We assure you that it is always our objective to take care of our cardholders’ interests. Please email us at *******************if you have additional questions or concerns. Thank you, Netspend
I wish I could give ZERO stars! Netspend is a less than customer friendly company. A family member purchased a gift card for my daughter for graduation but since she was not 18 yet she could not activate the card. I called and requested a refund. They charged 5.95 cents to issue a refund. I have never received any refund. I have called 5 times over the course of 3 months to request the refund and find out why I have not received it with no luck. I have been told they had the check returned due to an incorrect address and aft... read more
Business response:
Hello, We're sorry to hear that. We weren't able to locate an account with the information you provided. Please email us at *******************so that we can look into this issue. Thank you, Netspend
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 1.1 star rating with 242 reviews.
When is Netspend Corporation open?
Netspend Corporation is open now. It will close at 8:00 p.m.
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