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Netspend Corporation
- Finance
- Austin, TX
About this business
Location details
701 Brazos St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I REPEAT DO NOT PURCHASE THIS FOR SOMEONE AS A GIFT CARD! I was given this card as a gift. I went online to activate it and they want every last bit of your personal information INCLUDING YOUR SOCIAL SECURITY NUMBER! Since I wouldn’t provide this I had to call in to the 1-888 number… when I wouldn’t give the rep of some random company my SSN I was put back into the “call loop” where I got another representative who I had to give ALL of my information too once again. That rep told me that if I’d just go activate it online I w... read more
Business response:
Hello April, We regret to hear about the issues you experienced with your account. We would like to resolve this for you, please feel free to contact us at social@netspend.com so we can rectify this situation. Thanks, Netspend
I have never asked for any information from netspend and rec'd a prepaid card in the mail asking for minimal information to verify the card. It has to be illegal to send cards in the mail without permission from people.
Business response:
Dear Mark, Thanks for the feedback. We would like to thank you for bringing this to our attention. It's understandable to be concerned when a card comes in the mail that you did not request. Please contact us at social@Netspend.com and we would be happy to address this matter further. Thank you, Netspend
I purchased their prepaid Visa card. Apparently they charge $1-$1.5 per transaction, which started to add up. They also require a SS # and set up an account which I had to go through steps to cancel. I ended up giving up my remainder balance because they also charge a fee to send a refund for the remainder balance. This company is COMPLETELY unethical and a total scam! I will never use their service again!
Business response:
Dear Nader, Thanks for the feedback. We understand you have some concerns regarding your overall Netspend experience. We show at this time your account has been closed. If there's anything at all we can do to improve your customer service experience, please contact us at social@Netspend.com Thank you, Netspend
Even though you might get your direct deposit a day early than most it’s not worth it. You can’t withdraw money from most atms that are legitimate, you cannot send money from apps, & if you have a problem with your account without authorization they will shut down your card at any moment. So without notice you can buy lunch or pay a bill that’s due, without knowing your card will be blocked. I am a government employee I was still charged a monthly fee. The customer service is unprofessional, just a big of waste for coins.
Business response:
Dear Roniecisia, Thanks for the feedback. We understand you have not enjoyed your overall Netspend experience thus far. We certainly want to insure our customers our happy with our product. If there's anything we can do to improve your overall experience please contact us at *******************. Thank you, Netspend
I've been waiting since Dec. 20 on my replacement card and its been two weeks now. I finally had enough waiting and went to buy a new card in order to transfer my funds onto my new card. The customer representative on three different calls told me that they sent my transfer request to be processed today in which it would take 4!! Hours to complete. I waited the full 4 hours and decided to call them back to see why the money WASNT transferred yet. Upon me calling back the 4TH representative told me that the fraud department w... read more
Business response:
Dear Bennett, Thanks for the feedback. We understand it's very important for our customers to have access to their funds. Reviewing your account we show your new card has been activated as of 01-05-18. We apologize for any inconvenience this may have caused. If you have any other concerns you may contact us at *******************. Thank you, Netspend
Fees, fees, fees for everything. You may get your paycheck early, but not without the burdensome fees. As well as their non-functional website which forces you to use their automated phone system, which is also ridden with fees for use. Not to mention their customer service, which consists of a noisy calling center, though the employees were helpful. Absolutely horrendous and a scam at best. I would never recommend to anyone who wants to keep their money.
Business response:
Dear Natalie, Thanks for the feedback. We understand you have not enjoyed your service with Netspned. If there's anything we can do to improve your experience, please contact us at *******************. Thank you, Netspend
My husband and I were given a $100 netspend visa debit card for Christmas. I went online to activate the card and had to register the card. I did so, then was taken to a page that said my information wasn't verified and I had to call to activate the card. I called, and the rep said she needed more information. She got my name, number, address, birthdate, then asked for my full ss#. I explained to her that I do not give out my ss# to anyone over the phone. She said if she didn't have the number, she couldn't open an account f... read more
Business response:
Dear Kris, Thanks for the feedback We understand you had some concerns concerning a Netspend that you received as a gift. The USA Patriot Act requires that all financial institutions verify customer identity information. We are required to verify each customer's name, address, ID number and date of birth. If there's anything we can do to improve your customer experience, please contact us at *******************. Thank you, Netspend
Had a block placed on my card without my consent. Was told to purchase a temporary card for my funds to be released on, but the funds was never released. Have called several times and still don't have a answer. I have over $1500 that I can't gain access to at this point. This is the worst prepaid company I've ever dealt with.
Business response:
Dear Kwajaleim, Thanks for the feedback! We understand you had some concerns regarding transferring funds to a new Netspend cad you purchased. We show you made an account transfer as of 12-27-17. If there's anything further we can do to help you, please contact us at *******************. Thank you, Netspend
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 1.1 star rating with 242 reviews.
When is Netspend Corporation open?
Netspend Corporation is open now. It will close at 10:00 p.m.
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