Nebraska Furniture Mart

John S 

on BBB

2 years ago

Nebraska Furniture Mart products are fairly consistently of a high quality, and the few times the quality is not met my satisfaction, they have accepted my returns without issue. I am baffled by their customer rating here. I highly recommend NFM for furniture and electronics. 

Alicia S 

on BBB

2 years ago

Order kitchen table and chairs. Chairs came first and the parts for one of the chairs was not correct. So I had to do replacement disassemble the chair and then they sent only half the parts a second time, so how did your replacement disassemble the chair and finally got it right on the third time once I complain to management about the warehouse employees not reading the instructions and not sending the parts. Then after waiting two months for the table I never got an email stating it was shipped so I had to call and then w... read more

Bruce M 

on BBB

2 years ago

I purchased a new Maytag fridge that was delivered last week, and yesterday 2 guys showed up to attach the water line for the ice maker. After they left, I realized that my money clip containing about $150 was also missing. I contacted NFM and also the police department. A gentleman from NFM called and said that they outsource all of their deliveries. I realize that NFM was not directly responsible, but I will no longer buy from them. 

Mandy T 

on BBB

3 years ago

I ordered a speed queen frontload washer. It was originally supposed to be delivered August 5th. They changed the date without contacting me to Tuesday, August 15th. I called to get it scheduled on the weekend as I work. It was delivered on August 12th. The delivery guys forgot to remove the shipping brace damaging the washer. I got a call that they would be delivering a new one the following Tuesday. Tuesday shows up no NFM. I called and they said they can't get a new one to us till 8/22. They delivered it without rubber fe... read more

Daniel W 

on BBB

3 years ago

I went to NFM to buy a refrigerator today. I selected an Dacor 36" fridge. The price on the wall stated $8499. The sales rep, Edwin, then stated there is an additional $1500 for thehe door coverings. I informed him I didn't want special door coverings; I wanted the same as the floor model at the price listed. Edwin stated the refrigerators do not come with door coverings. i pointed out the price doesn't state that. The price states it's a 36" french door builtin ref, dal ice maker, door alarm, internal water dispenser but no... read more

Laura S 

on BBB

3 years ago

I ordered flooring from NFM. WORST MISTAKE EVER. I received a call from someone with NFM asking to allow an additional $800 for kilz and concrete work. To start, I didn’t on know there was going to be a thick layer of cancer causing concrete dust all over my home. Nor did I know that the chemical smell from the kilz would make my son and I sick the entire night. I’m talking nausea, headaches, sore throats. It was horrible! I also had no idea I wasn’t going to have access to my master bedroom for an entire night. The first da... read more

Ryan B 

on BBB

3 years ago

Pretty disappointed with NFM. Bought a $980 cabinet using store pickup option. VERY carefully transported to Denver. Item legs looked like had been dropped out of a truck. Cabinet doors and interior have significant dried varnish drips. Pieces of face are chipped Called NFM to address quality of purchase. First rep was consoling but options we were given were: 1) take ~17% off and keep damaged item 2) Transport of piece back to Nebraska for replacement or refund Called again. Spoke to the lead and was given better but still ... read more

Tomeka J 

on BBB

3 years ago

We spent over $20,000 to have vinyl tiles installed in our lower level and basement. It took several claims and months and a lot of money and time to get it all done, poorly. It took 3 different installers as well. Flooring installers are contracted, not employees of NFM. Neither the NFM sales person nor the contracted installers provide any professional feedback about what type of flooring is optimal for the desired location. We initially asked if a moisture barrier could be installed on the basement floor beneath the tiles... read more

Gail C 

on BBB

3 years ago

We spent a total of almost 6,000 dollars in furniture. We were never told that we would have to assemble everything by ourselves and they did nothing to rectify the situation. Nebraska Furniture Mart used to be for the customers and pleasing the customers but here not lately. They forget that the customers pay their wages. I think they need to clean house and get rid of all the lazy employees that work there.