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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Nebraska Furniture Mart is more than just a furniture store. With everything from mattresses to washers and dryers, to the latest in electronics and home security systems, flooring and lawn equipment, available in store or online.
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
I ordered a speed queen frontload washer. It was originally supposed to be delivered August 5th. They changed the date without contacting me to Tuesday, August 15th. I called to get it scheduled on the weekend as I work. It was delivered on August 12th. The delivery guys forgot to remove the shipping brace damaging the washer. I got a call that they would be delivering a new one the following Tuesday. Tuesday shows up no NFM. I called and they said they can't get a new one to us till 8/22. They delivered it without rubber fe... read more
Business response:
Thank you for your feedback and I am sorry to hear about these issues. It does look like the representative that was assisting you (Cory) is working to get an update for you. He should be reaching out to you directly. Please reach out if there is anything further, we can assist you with.
I went to NFM to buy a refrigerator today. I selected an Dacor 36" fridge. The price on the wall stated $8499. The sales rep, Edwin, then stated there is an additional $1500 for thehe door coverings. I informed him I didn't want special door coverings; I wanted the same as the floor model at the price listed. Edwin stated the refrigerators do not come with door coverings. i pointed out the price doesn't state that. The price states it's a 36" french door builtin ref, dal ice maker, door alarm, internal water dispenser but no... read more
Business response:
I am sorry to hear about this interaction and apologize you were not treated in a professional manner. Can you tell me what location you were visiting. Did you get the managers name? I would like to get this escalated so it can be addressed with the people involved. I will also be happy to see if refrigerator for you a well. Did you happen to have that sku? Thank you in advance.
I ordered flooring from NFM. WORST MISTAKE EVER. I received a call from someone with NFM asking to allow an additional $800 for kilz and concrete work. To start, I didn’t on know there was going to be a thick layer of cancer causing concrete dust all over my home. Nor did I know that the chemical smell from the kilz would make my son and I sick the entire night. I’m talking nausea, headaches, sore throats. It was horrible! I also had no idea I wasn’t going to have access to my master bedroom for an entire night. The first da... read more
Pretty disappointed with NFM. Bought a $980 cabinet using store pickup option. VERY carefully transported to Denver. Item legs looked like had been dropped out of a truck. Cabinet doors and interior have significant dried varnish drips. Pieces of face are chipped Called NFM to address quality of purchase. First rep was consoling but options we were given were: 1) take ~17% off and keep damaged item 2) Transport of piece back to Nebraska for replacement or refund Called again. Spoke to the lead and was given better but still ... read more
Business response:
I am sorry to hear about these issues and understand the frustration with this situation. I am showing we did a price adjustment of $350.00 and also did a part order for the legs. I am glad we were able to find a resolution for you.
We spent over $20,000 to have vinyl tiles installed in our lower level and basement. It took several claims and months and a lot of money and time to get it all done, poorly. It took 3 different installers as well. Flooring installers are contracted, not employees of NFM. Neither the NFM sales person nor the contracted installers provide any professional feedback about what type of flooring is optimal for the desired location. We initially asked if a moisture barrier could be installed on the basement floor beneath the tiles... read more
We spent a total of almost 6,000 dollars in furniture. We were never told that we would have to assemble everything by ourselves and they did nothing to rectify the situation. Nebraska Furniture Mart used to be for the customers and pleasing the customers but here not lately. They forget that the customers pay their wages. I think they need to clean house and get rid of all the lazy employees that work there.
Business response:
Thank you for your feedback. I am sorry to hear that ready to assemble items was not clearly explained to you. RTA (Ready to Assemble) items NFM does not offer assembly on. We do notate this information on your receipt in several different areas and always encourage you to review your receipt and reach out with any questions or concerns. I am showing you were issued a very generous courtesy discount off a future purchase. This is good for a period of 1-year and can be used online, in the store or with our phone sales team.
We live three states away but frequently visit with our son who lives in Bellevue. We bought three boxes of dishware and a Kitchenaid mixer glass bowl two weeks ago. When we got home and unpacked, the Kitchenaid bowl had a manufacturing defect on its base. We called customer service to find out how we could exchange it. We are not planning another trip to our son for 3 months. NFM customer service said it had to be exchanged within 30 days of purchase, no exceptions even with our call. Needless to say I am not driving 10 hou... read more
We are raving fans! We ordered two custom sofas during the pandemic. As with most furniture purchased during this time period, the lead times were exceptionally long. The first set arrived damaged. We were given the option of a discounted price or replacements. We were able to keep the sofas until the replacement sofas arrived. Unfortunately, the 2nd set arrived at the warehouse damaged as well. We ended up returning the sofas we had used for over a year and purchased a different brand. Throughout the process, customer servi... read more
I previously bought a refrigerator from NFM online and it was delivered and set up in my home without issues. I recently ordered a 50-inch TV and was surprised to discover they will not deliver to your door. They will deliver it to your driveway or place it in your garage but will not bring it to your front door. If you buy a TV from ANY other store they will deliver to your door, even if you order a TV from Amazon online, they will bring it to your door. Not NFM. If you pay them $80 they'll bring it inside but otherwise, it... read more
Business response:
I am sorry for any disappointment and understand it is frustrating. When purchasing online the system will provide you the options available in your area to receive your items. This will include in home delivery (with a fee), warehouse pick up (free) and our shipping option. The shipping option is less expensive (and in most cases free) however, our delivery team will drop off to the first dry area like a sidewalk, driveway or garage and it would be your responsibility to get the items in the home and for any required assemb... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 245 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open tomorrow at 11:00 a.m.
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