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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Nebraska Furniture Mart is more than just a furniture store. With everything from mattresses to washers and dryers, to the latest in electronics and home security systems, flooring and lawn equipment, available in store or online.
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
I was loving this company until now. I bought a console and a tv six months no interest, I’ve done this before with them I always have pay on time. My dryer broke so I went to buy one on clearance, the first items where due on November I was making all the payments to pay on time so I don’t have to pay the bearing interest I was trying to see how much was left on my first transaction that way I just need to worry about my second transaction the (dryer) I was NEVER able to see how much I owe on my first transactions,(they mak... read more
Bought a couch on 12/30/23 on clearance that was returned for scratches in a cup holder. Couch works fine however I apparently also bought a new guest…bed bugs. Bug bites started showing about 2-3 weeks ago and a few days ago found two bed bugs crawling on it. Pest control came out today and confirmed. The culprit? The couch. They think they were living dormant in the couch and/or there were unhatched eggs now looking for a feast (which is me). Couches are difficult because of all the nooks and crannies. I am now paying pest... read more
Business response:
Hello Rachel, We are sorry to hear about this happening and understand how unsettling it would be to have bed bugs in your home. They are very commutable and can be carried on luggage, purses, coats, or other articles of clothing as well as through apartment building electrical or plumbing access points. If the bugs were to come from the manufacturer or NFM we would have a mass amount of customers reporting this issue which has not happened. We are glad you had a nice Sales and pick up experience and hope your home is free o... read more
I had two scheduled windows to use the freight elevator at a high rise apartment. And Nebreska delivery team didn’t meet any of the windows. Very much an inconvenience. I’ve been sleeping on the floor. The delivery drivers are very rude, unprofessional. Out of 10. I have them a negative 1
Business response:
Hi Michael, We are sorry for the inconvenience this delivery caused you and understand it is upsetting when our delivery time frame did not coincide with the time frame you scheduled with your apartment office. We are glad you received your delivery and hope you enjoy your new purchase. Please let us know if there any other other comments or concerns. Have a great week!
They advertise you can enter the Super Bowl contest and guess the score with no purchase, but it asked for an order number off your receipt and it won't let you go any further, so it's a lie ! ripping people off !!
Business response:
Hi KI, We understand the concern and apologize for the confusion about entering without a purchase. The official rules and mail-in entry instructions stated for the contest did state to enter without making a purchase, customers could visit any NFM retail location and request an entry code at the customer service counter. Once a customer had an entry code, they could visit the contest website to make their prediction. Additionally, customers could enter by submitting a properly completed mail-in entry that included their pre... read more
I ordered a Samsung TV on November 8, 2023 to be picked up at the store december 2 2023. When i head out to pick up tv i get a call that order was delayed by manufacturer. New date hows tv to be ready for pick up dec 24 2023. As the date gets closer the date keeps getting pushed one day each day it goes by. New day was set to january 12 2024. Today is january 12 2024 i called in to make sure tv was ready to be picked up and they said manufacturer did not send product. Now new pick up date shows to be feb 2 2024. I chatted an... read more
Business response:
Thank you for reaching out to us Jose! That is disappointing your TV order has been delayed multiple times and I apologize for the inconvenience this has caused. This TV model is not an item we keep in stock, so it has to be ordered in from our vendor. This order was placed online, and it shows an estimated arrival date which is subject to manufacturing and transportation delays. We do our best to provide updates to customers as soon as we receive them from our vendors so you can choose to continue waiting, reselect to a com... read more
I've been a customer of Nebraska Furniture Mart for years. My payments were due on the 19th of the month and I always paid on the 3rd when I got my disability check. I had a limit of around $800 a month, so I called and because of my timely payments, they raised my account up to a $4,000 dollar limit. I had Cancer, and unfortunately I had to file bankruptcy. Because of this, when I called to pay off my account of $79 dollars, I was informed that my acct had been closed! Wait, what?? My NFM account had NOTHING to do with me f... read more
We purchased a refrigerator 6 years ago. It had a one year Kitchenaid warranty and we purchased a 5 year extended warranty on it. 3 months before the warranty expired, the motherboard went out on 1/1/24. We could get an appointment with the warranty repair company until 1/4/24. The tech came out and said he would have to order the motherboard and it would take until 1/10/24 to receive and they could install it on 1/11/11, meaning we are out of a refrigerator for 11 days. When I tried to call the repair service to talk to som... read more
Business response:
Hi Janet, <br /> Thank you for reaching out to us about your extended warranty plan. I'm sorry your refrigerator is no longer working and understand how upsetting it can be to have to wait for a replacement part to arrive. Assurant provides your plan, and they can be reached at 1-866-864-8742. To speak with an agent, stay on the line until the option is given to press 1 for an agent and then to enter your 8-digit claim number to be connected. Assurant also offers a live chat option at https://www.nfmprotection.com. If you ar... read more
No stars. Will never shop with them again. We order whole house of furniture. 3 bedrooms, 2 living areas, and dining room set. We ordered 6/5/23 and they were not going to be able to get it shipped from them until 8/15/23. Most of the items were in stock. We had to hire a moving company to get out furniture which cost $2000. The quality of the furniture is poor. The furniture does not sit like in the store. The recliners we got have shorter seats. What we exchanged was the mattress for the master bedroom. They did exchange a... read more
Business response:
Hi Donna, <br /> We appreciate your feedback and apologize for the issues you have experiences with your orders. We understand how frustrating it can be to receive furniture that doesn’t meet expectations and have to wait for parts. We show your orders were placed end of May and picked up between early June and mid-July. We do offer nationwide delivery; however, your orders were set for pick up at our store at the time of purchase. We are glad you were able to use our 120-Day Comfort Guarantee for your first mattress purchas... read more
?? #NFMNightmare: The Disappearing Acts & Deluge Disasters ?? Delayed Delivery Debacle: My journey with NFM/ICT began with high hopes for beautiful quartzite countertops. Instead, I faced delayed deliveries, damaged slabs, and poor installation. The dream slabs I selected became a jumbled mess, rendering them useless. Quartzite Quandary: I upgraded from decent countertops, captivated by the unique design of these slabs. However, NFM and ICT's carelessness led to a series of mishaps, leaving me with chipped and improperly pla... read more
Business response:
<p>Hello Marty,</p><p> Thank you for your review. We are sorry to hear that your resolution form the insurance of Irving Countertops is not to your satisfaction. Upon review, it is our understanding that though the report from insurance did not show the results from water running that indicated extensive damage, the insurance company on the other side of this claim offered to reimburse any contradictory report showing that there was a different amount of moisture present, at which point the claim would be reviewed again.</p>... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 245 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open at 11:00 a.m.
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