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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
do NOT purchase a warranty w/ NFM. It's useless & garbage. They take 0 responsibility & put it all on SquareTrade, who doesn't give a damn about you Save the $ a warranty costs & hire someone on your own to fix it. NFM, you've lost a 28-yr, loyal customer
Business response:
Hi Tim, Thank you for reaching out. I am very sorry your sofa recliners are not working and do not want to lose your business. I understand the frustration with receiving the incorrect parts to repair your sofa as well. I contacted SquareTrade who advised they received your email, escalated your claim as of 4/5/2024 and you will be contacted within 2 business days with resolution options. Please let us know if you do need further assistance. I hope you have a wonderful day.
We ordered a refrigerator and had it installed in October 2023. It took a couple times for them to come out and correctly get the ice maker working. In mid-December, we noticed our floor was bowing around our refrigerator. We discovered it was leaking and disconnected the water line. Someone came out at the beginning of January 2024 to inspect the floors so we could file a claim. We were also told that we would be getting a new fridge. We haven’t heard anything since. For the last month- we’ve called on a weekly basis. They ... read more
Zero stars for NFM. They do not tell you when you purchase allegedly waterproof flooring that you get ZERO coverage if you do not use a specific underlayment or have it installed by NFM themselves. They 100% do not stand behind their products and for them to have an A+ out here is laughable. Don’t get me started on Shaw either both of these businesses are crooks!
Business response:
Hello Matt! We are sorry your manufacturer claim was denied and understand that is upsetting. The claim was denied because the underlayment used for installation was not a Shaw underlayment and was not sold by NFM. Also there were a few installation related issues, however, NFM did not install the flooring. Please let us know if you have any other comments or concerns. We hope you have a great weekend.
I was loving this company until now. I bought a console and a tv six months no interest, I’ve done this before with them I always have pay on time. My dryer broke so I went to buy one on clearance, the first items where due on November I was making all the payments to pay on time so I don’t have to pay the bearing interest I was trying to see how much was left on my first transaction that way I just need to worry about my second transaction the (dryer) I was NEVER able to see how much I owe on my first transactions,(they mak... read more
Bought a couch on 12/30/23 on clearance that was returned for scratches in a cup holder. Couch works fine however I apparently also bought a new guest…bed bugs. Bug bites started showing about 2-3 weeks ago and a few days ago found two bed bugs crawling on it. Pest control came out today and confirmed. The culprit? The couch. They think they were living dormant in the couch and/or there were unhatched eggs now looking for a feast (which is me). Couches are difficult because of all the nooks and crannies. I am now paying pest... read more
Business response:
Hello Rachel, We are sorry to hear about this happening and understand how unsettling it would be to have bed bugs in your home. They are very commutable and can be carried on luggage, purses, coats, or other articles of clothing as well as through apartment building electrical or plumbing access points. If the bugs were to come from the manufacturer or NFM we would have a mass amount of customers reporting this issue which has not happened. We are glad you had a nice Sales and pick up experience and hope your home is free o... read more
I had two scheduled windows to use the freight elevator at a high rise apartment. And Nebreska delivery team didn’t meet any of the windows. Very much an inconvenience. I’ve been sleeping on the floor. The delivery drivers are very rude, unprofessional. Out of 10. I have them a negative 1
Business response:
Hi Michael, We are sorry for the inconvenience this delivery caused you and understand it is upsetting when our delivery time frame did not coincide with the time frame you scheduled with your apartment office. We are glad you received your delivery and hope you enjoy your new purchase. Please let us know if there any other other comments or concerns. Have a great week!
They advertise you can enter the Super Bowl contest and guess the score with no purchase, but it asked for an order number off your receipt and it won't let you go any further, so it's a lie ! ripping people off !!
Business response:
Hi KI, We understand the concern and apologize for the confusion about entering without a purchase. The official rules and mail-in entry instructions stated for the contest did state to enter without making a purchase, customers could visit any NFM retail location and request an entry code at the customer service counter. Once a customer had an entry code, they could visit the contest website to make their prediction. Additionally, customers could enter by submitting a properly completed mail-in entry that included their pre... read more
I ordered a Samsung TV on November 8, 2023 to be picked up at the store december 2 2023. When i head out to pick up tv i get a call that order was delayed by manufacturer. New date hows tv to be ready for pick up dec 24 2023. As the date gets closer the date keeps getting pushed one day each day it goes by. New day was set to january 12 2024. Today is january 12 2024 i called in to make sure tv was ready to be picked up and they said manufacturer did not send product. Now new pick up date shows to be feb 2 2024. I chatted an... read more
Business response:
Thank you for reaching out to us Jose! That is disappointing your TV order has been delayed multiple times and I apologize for the inconvenience this has caused. This TV model is not an item we keep in stock, so it has to be ordered in from our vendor. This order was placed online, and it shows an estimated arrival date which is subject to manufacturing and transportation delays. We do our best to provide updates to customers as soon as we receive them from our vendors so you can choose to continue waiting, reselect to a com... read more
I've been a customer of Nebraska Furniture Mart for years. My payments were due on the 19th of the month and I always paid on the 3rd when I got my disability check. I had a limit of around $800 a month, so I called and because of my timely payments, they raised my account up to a $4,000 dollar limit. I had Cancer, and unfortunately I had to file bankruptcy. Because of this, when I called to pay off my account of $79 dollars, I was informed that my acct had been closed! Wait, what?? My NFM account had NOTHING to do with me f... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 248 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open at 10:00 a.m.
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