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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Nebraska Furniture Mart is more than just a furniture store. With everything from mattresses to washers and dryers, to the latest in electronics and home security systems, flooring and lawn equipment, available in store or online.
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
My dad came to pick up an order for me and when they saw an id from Mexico they proceeded to treat him like he was a thief and wouldn’t help him anymore. Continued to not answer his question about what the best way to proceed was. I ended up coming here myself to pick up my item and got treated like a thief. Had to “verify” my id when they’ve never done this, even when I’ve purchased items over $1000 never even ask for an id to use my mart card or pick up. Completely outrageous at how racist they are. I used to work here and... read more
Bought an extended service plan for my refrigerator in 2019. I thought I was buying a warranty. The refrigerator had an issue with not cooling. I opened a case via Square Trade online and then had to call in to speak with a rep. The CSR had me unplug fridge for 5 min and plug back in-this didnt work. The CSR's next resolution was to have me remove all items from the fridge and unplug it for 24 hours, based on what he researched on the Internet. A trained appliance repair guy needs to diagnose the problem, not searching the I... read more
Business response:
Hi Curtis, Thanks for your review. That is frustrating your refrigerator stopped cooling. I am sorry for the inconvenience with processing your claim with Square Trade as well. We were informed you chose to no longer proceed with the claim process and instead cancel the plan on 12/18/2023. This means a pro-rated refund was issued to you for the remaining time left on the protection plan purchased on 9/24/2019. Please let us know if there are any further questions and we would be happy to look into them for you. Have a safe h... read more
I bought a couch and loveseat in March 2023 and by February the springs in the couch broke.( no children in the house) NFM sent someone to come by and look at them and we have been waiting for the new springs to come in. We are now in December with no results. Every time I call NFM they tell me it will be 4 to 6 weeks for the springs to come in. I paid a lot of money for couches that we can’t use. We have family
Business response:
Hello Susan! Thank you for taking the time to leave your review. I am sorry to hear of the trouble regarding a part order, and certainly understand how frustrating delays can be. We would be happy to review this order, and speak with the vendor in question to find out what may be effecting this. If you can please reach out at contact.us@nfm.com and reference SMR0076469, we would be happy to help. Have a great day!
We had a new bed delivered that we purchased about 6 weeks ago. We showed the salesman the pic of a tag on one we found previously. He told us that they can no longer get that style and showed us to another one and told us this is the same one. I had back surgery 4 years ago and now after 6 weeks I have a matress we can't sleep on without a back ache. We were told we were being given 1 matress trade within 120 days at a $69 restocking fee. In trying to exchange, all we get is how much more than $69.00 it will cost me. Like $... read more
Business response:
Hi Randy, Thank you for reaching out. That is disappointing you are not happy with your mattress purchase. Your original purchase included a coupon that discounted your mattress and adjustable base when purchased together. You also purchased our 120-day Comfort Guarantee that allows a return or exchange within 30-120 days with a $69.99 restocking fee. Then there was a price match applied to the order after delivery. A return with restock fee and a new order to a different brand and model for the same size was written up. We... read more
Purchased a cannon camera. Photos in fully automatic mode were blurry in low lighting. I returned the camera within a few days in original packaging/receipt. The clerk had it inspected & claimed they had taken pictures & the images were in focus, so I would need to pay a restocking fee. I advised her that was impossible given that there was no SD card in the camera so it would take photos, but you would not be able to view them afterwards to see if they're in focus or not. The manager, Stephanie, confirmed that she lied. It ... read more
I purchased a pair of 2 chairs on their website. The delivery was late to arrive. I got the chairs finally took them out of the box and put them together to see that they are very poor quality. I called Nebraska Furniture Mart to return the chairs and was told since they were from the Manufacturer and I opened the box I can’t return for a refund. I feel Nebraska Furniture Mart should back their return policy on all furniture no matter if it comes from the manufacturer or not. They sell it on their website so they should back... read more
Business response:
Hi Michele,<br style="font-variant-ligatures: normal; font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px; text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial; word-spacing:0px;" /> We are sorry you are not satisfied with the quality of the chairs your purchased. This product is Assembly Required which is stated on the product page as final sale once opened, however, we understand it can be disappointing when purchasing an item online and it is not what y... read more
DO NOT GET THE EXTENDED WARRANTY ON ANY PRODUCT FROM NFM. You will be waiting for over a year before the claim gets satisfied. Had a stain on my sectional. opened a claim that I paid $400 for and have been waiting over 6 months and they offered a couch cover to me instead of fixing it. THE WORST PART IS NFM DOESN'T WANT TO DEAL WITH ME OR THE CLAIM.
Business response:
Hello David, It is understandably upsetting that your Square Trade claim has not been resolved yet. Your sectional was delivered 02/24/23 and we received a call from you on 6/29/23 to report an accidental stain and needing Square Trade's contact information. We received a request for a part order from Square Trade that was entered 8/8/2023. NFM does not carry spare parts so this was ordered from the manufacturer, and we noted the order that there is an estimate of 8 weeks to arrive which could be delayed further since the pa... read more
I purchased 2 loveseats in mid Oct. I was told one was in and the other would be available in by Dec 1, 2023. After watching the NFM website for updates I noticed that the loveseat that was in stock was no longer available. As it turns out through their chat site, it was confirmed to me that our leather loveseat that was in stock was given to another customer because our other loveseat wasn't available yet. It was confirmed to me that we would have our loveseat that was given away to another customer, by Christmas. Now we ar... read more
Business response:
Hello Scott, We understand it is frustrating that you do not have your order yet and apologize for the inconvenience this has caused you and your family. You ordered two loveseats that were out of stock at the time the order was placed. We received estimated arrival dates, and one loveseat came in stock sooner than the other. Your order was not scheduled for a delivery date to your address and only part of your order was in stock at the same time we had another customer's order who had a scheduled delivery date. We allocate... read more
Don’t buy Dyson products from NFM! After 30 days they advise go direct to Dyson, INSTEAD of using their purchasing power and expertise to help a customer with failed, still under factory warranty, product. Tried contacting Dyson direct with 43 minutes wait time, online form did not allow enough spaces for SN and another form did not provide dropdown reason for request. Either wait 45 minutes OR do not buy Dyson Outsize vacuum direct or from NFM. Should not need to buy extended warranties to get NFM to support their customers... read more
Business response:
Hi Dan, We are sorry your vacuum is not working properly. NFM does offer a 30-day return/exchange period for products that do not meet our customer's needs. We do see you called 81 days after you picked up your order and we offered to conference call with Dyson on your behalf until we had a Dyson agent on the line and then connect your call, but you declined that offer. That is frustrating that Dyson was experiencing longer than normal wait times when you called in and the Dyson website did not have enough space to enter th... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 245 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open tomorrow at 11:00 a.m.
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