This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
We spent over $20,000 to have vinyl tiles installed in our lower level and basement. It took several claims and months and a lot of money and time to get it all done, poorly. It took 3 different installers as well. Flooring installers are contracted, not employees of NFM. Neither the NFM sales person nor the contracted installers provide any professional feedback about what type of flooring is optimal for the desired location. We initially asked if a moisture barrier could be installed on the basement floor beneath the tiles... read more
We spent over $20,000 to have vinyl tiles installed in our lower level and basement. It took several claims and months and a lot of money and time to get it all done, poorly. It took 3 different installers as well. Flooring installers are contracted, not employees of NFM. Neither the NFM sales person nor the contracted installers provide any professional feedback about what type of flooring is optimal for the desired location. We initially asked if a moisture barrier could be installed on the basement floor beneath the tiles... read more
We spent a total of almost 6,000 dollars in furniture. We were never told that we would have to assemble everything by ourselves and they did nothing to rectify the situation. Nebraska Furniture Mart used to be for the customers and pleasing the customers but here not lately. They forget that the customers pay their wages. I think they need to clean house and get rid of all the lazy employees that work there.
Business response:
Thank you for your feedback. I am sorry to hear that ready to assemble items was not clearly explained to you. RTA (Ready to Assemble) items NFM does not offer assembly on. We do notate this information on your receipt in several different areas and always encourage you to review your receipt and reach out with any questions or concerns. I am showing you were issued a very generous courtesy discount off a future purchase. This is good for a period of 1-year and can be used online, in the store or with our phone sales team.
We spent a total of almost 6,000 dollars in furniture. We were never told that we would have to assemble everything by ourselves and they did nothing to rectify the situation. Nebraska Furniture Mart used to be for the customers and pleasing the customers but here not lately. They forget that the customers pay their wages. I think they need to clean house and get rid of all the lazy employees that work there.
Business response:
Thank you for your feedback. I am sorry to hear that ready to assemble items was not clearly explained to you. RTA (Ready to Assemble) items NFM does not offer assembly on. We do notate this information on your receipt in several different areas and always encourage you to review your receipt and reach out with any questions or concerns. I am showing you were issued a very generous courtesy discount off a future purchase. This is good for a period of 1-year and can be used online, in the store or with our phone sales team.
We live three states away but frequently visit with our son who lives in Bellevue. We bought three boxes of dishware and a Kitchenaid mixer glass bowl two weeks ago. When we got home and unpacked, the Kitchenaid bowl had a manufacturing defect on its base. We called customer service to find out how we could exchange it. We are not planning another trip to our son for 3 months. NFM customer service said it had to be exchanged within 30 days of purchase, no exceptions even with our call. Needless to say I am not driving 10 hou... read more
We live three states away but frequently visit with our son who lives in Bellevue. We bought three boxes of dishware and a Kitchenaid mixer glass bowl two weeks ago. When we got home and unpacked, the Kitchenaid bowl had a manufacturing defect on its base. We called customer service to find out how we could exchange it. We are not planning another trip to our son for 3 months. NFM customer service said it had to be exchanged within 30 days of purchase, no exceptions even with our call. Needless to say I am not driving 10 hou... read more
We are raving fans! We ordered two custom sofas during the pandemic. As with most furniture purchased during this time period, the lead times were exceptionally long. The first set arrived damaged. We were given the option of a discounted price or replacements. We were able to keep the sofas until the replacement sofas arrived. Unfortunately, the 2nd set arrived at the warehouse damaged as well. We ended up returning the sofas we had used for over a year and purchased a different brand. Throughout the process, customer servi... read more
We are raving fans! We ordered two custom sofas during the pandemic. As with most furniture purchased during this time period, the lead times were exceptionally long. The first set arrived damaged. We were given the option of a discounted price or replacements. We were able to keep the sofas until the replacement sofas arrived. Unfortunately, the 2nd set arrived at the warehouse damaged as well. We ended up returning the sofas we had used for over a year and purchased a different brand. Throughout the process, customer servi... read more
I previously bought a refrigerator from NFM online and it was delivered and set up in my home without issues. I recently ordered a 50-inch TV and was surprised to discover they will not deliver to your door. They will deliver it to your driveway or place it in your garage but will not bring it to your front door. If you buy a TV from ANY other store they will deliver to your door, even if you order a TV from Amazon online, they will bring it to your door. Not NFM. If you pay them $80 they'll bring it inside but otherwise, it... read more
Business response:
I am sorry for any disappointment and understand it is frustrating. When purchasing online the system will provide you the options available in your area to receive your items. This will include in home delivery (with a fee), warehouse pick up (free) and our shipping option. The shipping option is less expensive (and in most cases free) however, our delivery team will drop off to the first dry area like a sidewalk, driveway or garage and it would be your responsibility to get the items in the home and for any required assemb... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 248 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com