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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
i filed a claim with Square Trade on February 2 of this year to have my refrigerator repaired. I received a claim# on February 3. They scheduled an appointment on Feb 10 and no showed,. Called back and rescheduled for the 17. They again no showed. I then got call this past Wednesday and was told they would be out here Friday at 0830. but then they sent me email saying the appt was on Thursday, called back and then they changed it to 1100 on friday. i called back and said i cannot be at the house at that time . They said no t... read more
Business response:
Thank you for your feedback and I am sorry to hear you hare having issues with your refrigerator and getting the service scheduled. I also want to apologize that our representative did not meet your expectations and we certainly do not want our customers to feel that they are not valued. Please feel free to contact us at 1-800-359-1200 extension 22435, live chat in at www.nfm.com or by email at contact.us@nfm.com. NFM does not service appliances or electronics however, we would be happy to reach out to the extended warranty ... read more
I was harassed by the “credit security” department for having a different address than what was listed on my credit card. The guy called me and aggressively accused me of not knowing who my husband was since I paid with his card and used my email address. We just moved and needed furniture, you’d think this was normal for a furniture company to service people who just moved and not to mention, husbands who pay but don’t want to handle the communication side of the purchase. The guy who called me could have kindly asked if he... read more
Business response:
Thank you for your feedback and I am sorry to hear about this situation and that our representatives did not meet your expectations. We never want our customers to feel that they are not appreciated. Please feel free to contact us at 1-800-359-1200 extension 22420, live chat in at www.nfm.com or by email at contact.us@nfm.com we would like to get some further information from you and get it to the correct manager so it can be addressed. Thank you.
I was harassed by the “credit security” department for having a different address than what was listed on my credit card. The guy called me and aggressively accused me of not knowing who my husband was since I paid with his card and used my email address. We just moved and needed furniture, you’d think this was normal for a furniture company to service people who just moved and not to mention, husbands who pay but don’t want to handle the communication side of the purchase. The guy who called me could have kindly asked if he... read more
Business response:
Thank you for your feedback and I am sorry to hear about this situation and that our representatives did not meet your expectations. We never want our customers to feel that they are not appreciated. Please feel free to contact us at 1-800-359-1200 extension 22420, live chat in at www.nfm.com or by email at contact.us@nfm.com we would like to get some further information from you and get it to the correct manager so it can be addressed. Thank you.
We spent over $18k for floor installation. Before the installation, we talked to them multiple times not to install any molding around our brand new waterfall quartz edge in Kitchen and they agreed on that. However, their floor installer still went ahead and added quarterround molding around our Waterfall quartz edge and screwed up our vision and plan. We invested so much money for our new construction kitchen since it is the center of the whole house so we got extremely upset. We talked to their customer service and they sa... read more
Business response:
Hello Bryan, we apologize for the incident that occurred during install. We understand how upsetting this can be on a new house, and we have reached out to our flooring management team with your review. We would love to gather more information, so please reach out to our flooring customer service team directly at ************** ext. *****.
We spent over $18k for floor installation. Before the installation, we talked to them multiple times not to install any molding around our brand new waterfall quartz edge in Kitchen and they agreed on that. However, their floor installer still went ahead and added quarterround molding around our Waterfall quartz edge and screwed up our vision and plan. We invested so much money for our new construction kitchen since it is the center of the whole house so we got extremely upset. We talked to their customer service and they sa... read more
Business response:
Hello Bryan, we apologize for the incident that occurred during install. We understand how upsetting this can be on a new house, and we have reached out to our flooring management team with your review. We would love to gather more information, so please reach out to our flooring customer service team directly at ************** ext. *****.
I will never use this company again. I have been with them for many years but after the last service which took over 4 months to complete and all got returned I am done. Also contacting ****** about the terrible delivery service they have with NFM and filing a complaint with the BBB about ridiculous procedures they do not aware customers of.
Business response:
Hello Stephen, we are saddened to hear that you will not be shopping with us. We understand that the delay of service is upsetting, and if there is anything we could to better assist you please let us know. We can be reached at **************, by email at ****************** or through chat at ***********.
I will never use this company again. I have been with them for many years but after the last service which took over 4 months to complete and all got returned I am done. Also contacting ****** about the terrible delivery service they have with NFM and filing a complaint with the BBB about ridiculous procedures they do not aware customers of.
Business response:
Hello Stephen, we are saddened to hear that you will not be shopping with us. We understand that the delay of service is upsetting, and if there is anything we could to better assist you please let us know. We can be reached at **************, by email at ****************** or through chat at ***********.
I purchased washer and dryer and range and side by side refrigerator and 3 day had to send back the 2nd item already so my shopping at NFM is over
Business response:
Hi Terry! We're sorry you are having to return the items. We would be happy to look into a resolution for you. Please contact us via live chat at ***********, email ******************, or call ************** extension *****.
I purchased washer and dryer and range and side by side refrigerator and 3 day had to send back the 2nd item already so my shopping at NFM is over
Business response:
Hi Terry! We're sorry you are having to return the items. We would be happy to look into a resolution for you. Please contact us via live chat at ***********, email ******************, or call ************** extension *****.
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 246 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is open now. It will close at 8:00 p.m.
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