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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 S 72nd St, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Went to NFM to purchase several items for our new home. Ended up getting several rugs, desk, chair, & *********** Bed. The sales reps kept telling me how they will deliver everything in 1 trip for only $150 to Aledo. The delivery team arrived on-time, however they proceeded to load up the mattress on a dolly which ended up in the mud. The men were about to roll that dirty dolly through my home on the hardwood floors. I had to stop them and tell them that dolly was not to be rolled on my floors as it WILL damage it. I gave th... read more
Business response:
Hello Dorenda, we are so sorry to hear that you did not receive a pleasant delivery experience. We wish we could help resolve the situation, however we respect your wishes to avoid shopping with us. We will make sure your feedback is sent to the delivery team, and we would be delighted to look into your refund please contact us at **************, email at ****************** or chat in at ***********. We hope to hear from you soon!
Made a claim through ********* for some scratches on my sofa. They said they would send me replacement covers. NFM Gave me a credit instead so I picked out new sofa for the amount of credit. Now Im being charged over $500 for the sofa for reasons I cannot understand. Was on phone 3 separate occasions trying to get rectified and was told 3 different things. Will not pay balance and will hurt my credit but will not concede to this obvious error on NFMs part.
Business response:
Hello Ernie, we apologize for the confusion with your ********* credit. We understand how frustrating this can be, and we would be happy to review your account to get you a reasonable answer. Please reach out to ******************, and ask for manager Breanna in regards to your BBB review. We hope to hear from you soon!
Never shop here again. Bought a ******* refrigerator in February. Quit working and food not cold. Called NFM they said call *******. Called ******* they set up appt to look at it on May 26... 2 weeks away. Called NFM back to ask what we should do in the meantime about our $300 in frozen meat. Was offended by being offered beer coolers to use until fixed. Closing account and will never shop there again.
Business response:
Hello Brittany, we apologize for your frustrations with your refrigerator. We understand this is not an ideal situation, however NFM allows a gracious 30 day return/exchange policy. If it is beyond 30 days then it will be covered by the vendor warranty or by the extended protection plan if purchased. We do not show you purchased the protection plan, so working with ******* directly is the best possible solution as they are the vendor, and we were just the retailer who does not have appliance techs. If ******* is unable to wo... read more
This Nebraska Furniture Mart is built on mistrust, misrepresentation and creating varying rules and regulations for refunds or returns along with the display of inaccurate information on their website. I Highly recommend that the reader of this review to stay away from Nebraska Furniture Mart as they are very slow to respond very slow to ship and finally when they you receive the goods they're either damaged or the wrong size. It has been a horrible experience for our family dealing with Nebraska Furniture Mart and I can hon... read more
If I could give zero starts I would. Extremely frustrating to place orders with expected delivery dates when the dates continually get pushed back to (at least) over two months after the first date. Gets old living out of boxes. Doesn't help that customer service offers no solution other than cancelling the order. Will not be ordering from here again. Very disappointing and frustrating. Just to update: my order got pushed back another six weeks. At this point I would save all your troubles and look elsewhere for furniture. O... read more
Business response:
Hello Kenzie, we apologize that your experience with us has been so frustrating. We understand that delays can be upsetting, however this is out of our control. We are the retailer, so the vendor provides us with the merchandise and the dates of when things should ship. We promise that we want you to receive your bedroom items as much as you do, however we are at the mercy of the vendor shipping them. We would be delighted to have sales help you find something that is similar in stock, so you can get something sooner please ... read more
In August 2020 we purchased some deluxe vinyl plank flooring from NFM for our kitchen and laundry room floors. By December 2020 it felt like it was "floating" or not secure. In January 2021 I reported this problem to NFM. They said they would send an inspector out. No inspector appeared until I had reported this problem to NFM. The inspector came out in May 2021 and seeing I was in a mobility scooter, said the problem was caused by the scooter. I contacted the manufacturer and they informed me that if properly installed, it ... read more
Business response:
Hello Marge, we are so sorry to hear about the issues you are experiencing with your flooring. We understand your frustrations, and we would be delighted to look into this. Please contact our flooring customer service team at *************************. We hope to hear from you soon!
If I Could Give a Zero I would happily do so. Order 50607844 was getting a order for chest dresser to be delivered. I started the process on February 16th of 2022. Called multiple times to find out what is happening.... and guess what ? find out it was gonna be pushed back another month or so maybe around May. February, March ,April May-be not. Horrible service. I spoke to Sherry in which is stated that she was the customer service manager. Also she stated that Ms. Lori ******** is the lead of customer service??? Well maybe ... read more
Business response:
Hello Jonathan, we apologize we were not able to get your dresser to you in a timely manner. We understand your frustrations, however many vendors are currently facing delays from the impact of covid. We have been working close with our manufacturers to try to get items to us as soon as possible, however we have to be able to give grace and allow the vendors adequate time to provide their product. We want our customer's to be satisfied with their items, and if the time frames do not work then we can look into other options t... read more
I had a tv delivered on March 5, 2022. The delivery driver was rude and he placed the tv in my garage. I asked him to place it 15 feet into the downstairs room and he looked at me turned around and walked away I had to move it into the room by myself one week after a appendix surgery. I have been a loyal customer for over a decade. I was a loyal customer.
Business response:
Hello Cora, we apologize about the issues you encountered with your delivery. We understand your frustrations, and if your order was under in home delivery we would be happy to assist you with getting this resolved. Our driver's usually only leave things in the garage if shipping was selected, and for liability reasons those drivers are not allowed to go in home. Please contact us by chat at *********** or by email at ****************** so we can look into this for you!
We are very happy with the prices and installations of our quartz countertops in our 2 houses. NFM had good prices and we both chose Arctic White quartz. They also had an inventory of remnants and I chose to have 3 of my bath vanities made with a certain quartz remnant (and saved $$ by doing it). We had many questions -- it's a big purchase -- and had to learn about edge profiles, sinks, faucets, etc. We chose the *** undercounter sinks (from NFM) and they are as good as ******, etc. and at a much lower price. The tear out a... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 4.1 star rating with 1,397 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open at 11:00 a.m.
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