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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Nebraska Furniture Mart is more than just a furniture store. With everything from mattresses to washers and dryers, to the latest in electronics and home security systems, flooring and lawn equipment, available in store or online.
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
The fact that Nebraska Furniture Mart only seems to respond to positive reviews on most sites should help you realize what a horrible customer experience you will have if anything goes wrong with your order/installation. It's been a solid month of battling with their claims department after our kitchen backsplash was completely butchered by the installer and now we haven't heard.a word from them in 9 days (after NFM ordered the wrong materials twice to begin with). Save yourself the headache and shop elsewhere!
Business response:
Kim, we are very sorry that you have not had the best experience. We understand how this situation can be very frustrating and we apologize. We do try to answer as many reviews as we can and of course help find solutions in situations that need solutions. Our hardsurface team would be more than happy to look into this and see if all options have been explored. Please reach out via phone at*************** extension ***** and they will be happy to further assist.
I guess I should have looked at the reviews before purchasing. I purchased bunk beds for my boys and within 4 months the wood starts breaking. Now mind you when I purchased the bed I asked for weight requirements and even purchased a warranty to cover any damages. So behold the wood starts breaking under my sons bed and they tell me they wont fix it because its my sons fault that its broken. So finally get someone reasonable on the phone and let them know my son is sleeping on the floor because the wood is not stable and bro... read more
Business response:
I apologize for any inconvenience this issue may have caused and understand it can be quite frustrating. I would be happy to take a further look into the issue to see what I can do to help. Can you please verify the complete name, address with zip code and phone number associated with the account? If the bill to and ship to is different I would need both sets verified. Thank you in advance.
I'm very frustrated with the "clearance" area. I thought "clearance" was like a scratch and dent. Boy was I wrong!!! I bought a dishwasher June 4, delivered 1 1/2 weeks later. They installed it and it didn't even work! They took it back and I went back to NFM, and bought another one in the clearance area. It was delivered 1 week later. Installed it and it worked so I was happy. Then I loaded it up, turned it on, and low and behold, it worked for 5 minutes. Went totally off. NFM told me to call LG and have them come out. I'll... read more
Business response:
I apologize for any inconvenience this issue has caused and understand it can be quite frustrating. I would be happy to see how I can help. Can you please verify the complete name, address with zip code and phone number associated with the account? If the bill to and ship to is different I would need both sets verified. Thank you in advance.
Nebraska Furniture Mart engages in business practices that are unfriendly to the consumer. Case in point: a pair of **** headphones that were recently marked down to coincide with ************ Day. On Sunday 6/20/21, they were listed at a $70 savings to match ****** and the **** website. Monday 6/21/21, the price dropped an additional $30 dollars to match ****** & ****. As of 6/22/21, NFM removed the product completely from their site, nowhere to be found. As of Wednesday 6/22/21, the headphones are back on the site, reflect... read more
Business response:
I apologize for any disappointment. NFM does not price match ************ day since they are considered a ***********. Please visit our price match link at***********************************. There are some items that also may not be eligible for price matching as well. Per our terms and conditions Prices and availability of products are subject to change without notice. Errors will be corrected where discovered, and NFM reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions includ... read more
Ordered furniture 1/22/21. Told at time of order to be delivered in April. Then May. Then end of June. Now end of July. 6 months for a couch? Are you kidding me. Delivery keeps getting pushed. Excuse of covid. Then freeze. Now flaw in material. Will never purchase from here again. Will I ever get my furniture?
Business response:
I am sorry for any disappointment and understand it is quite frustrating. The estimated arrival dates are provided by the manufacture and based on their stock availability to ship and transportation. With the Covid 19 situation many manufactures have closed or working with limited staff and hours. This has caused delays down the supply chain including getting the materials to produce the products and shipping to get the replenishment stock to our warehouse. There is nothing more we would like than to be able to get our reple... read more
I was told not to buy from Nebraska Furniture Mart because they would give a delivery date, then a few days before, they would postpone the delivery by several months. I should have listened. I bought patio furniture in March to have for summertime. I mentioned to the salesperson that I had heard they would delay deliveries. He assured me that had been fixed and that I would receive my furniture in May in time for summer. I contacted Nebraska Furniture Mart in May to get an update since I'd heard nothing from them. They told... read more
Falsely advertised a deal. The sign physically in the store read Memorial Day Sale, they ended up being closed and only had a tiny line on their site. I found out when I put I was looking it upon my gps. They lied, hands down. When we tried to called them out this they rudely told me they won't do anything, and that they "encourage" customers to reach out about what the times NFM are opened. No attempt to take responsibility for false advertising.
I fully paid a couch in January 2021. I was told it would be delivered by February 2021. It's May and I haven't received anything yet. Every time I check the status of the order it gets delayed by a month supposedly because of covid. The most recent date is June 2021. Five months of delay is not acceptable.
Business response:
This is a frustrating situation for all parties involved. I promise it is not an excuse but what we and other retailers are continuing to face. Covid 19 has impacted vendors' ability to source the raw materials they need to manufacture their products. Vendors are also struggling with major disruptions in the transportation sectors, especially shipping containers form overseas and trucking. I am showing the order was delivered on 5/17. We appreciate your patience during this difficult time. Thank you for shopping with us and ... read more
I purchased a sectional couch in February, 2019. Less than ayear later the entire couch lost its firmness and became loose and saggy. I hadoriginally insurance on the couch but they informed that I should contactNebraska. However, I was unable to get help when speaking to many customerservice representatives. I then decided to visit the store directly. It wasthen that I was given the Vendor contact number so that I could directlycontact the vendor regarding the quality of my couch. After several months they decided that they... read more
Business response:
Hello Carlos. We are very sorry to hear about the manner in which your delivery occurred. We understand that how concerning the situation would be. We were unable to locate an order or account from the information provided, however, we would like to look into this further. Please reach out to us at *************************, live chat at ***********, or email us at ******************.
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 245 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open at 11:00 a.m.
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