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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 S 72nd St, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
If I could give negative stars, I would! We purchased flooring ($15,000.00) for our entire house from NFM in January 2021, it was installed by NFM or their sub-contractor. In May 2021, we noticed that the flooring was buckling and lifting. We contacted NFM and made a claim. We were contacted my a claims coordinator that stated the installer had 48 hours to respond and come out to look at our flooring and then an inspector would come out. It took over 2 weeks for the installer to respond after I contacted the claims coordinat... read more
Business response:
I apologize for this disappointment. Can you please verify the complete name, address with zip code and phone number associated with the account? If the bill to information and ship to information is different I would need both sets verified. I will be happy to forward your concern to our flooring customer service team to look into further. If you would like immediate assistance please contact us directly by calling ************** extension *****. Thank you.
My husband and I purchased outdoor patio furniture in April of 2021. They did advise us the item would not be delivered until mid July 2021. We agreed that would be fine, as we could still get use out of our set for most of summer. It's now the end of July and I have been told the item is not going to be delivered until November. We don't want to cancel the item, because we have part of the set and have been using that since April. I am being told the maker of the furniture is the problem and the item is being made slowly. H... read more
Business response:
Iapologize for any inconvenience this issue may have caused you and I understand it can be quite frustrating.Can you please verify the complete name, address with zip code and phone number associated with the account? If the bill to information and ship to information is different I would need both sets verified.Covid 19 has continued to cause major disruptions not only with the manufactures ability to get the raw materials to produce the products but throughout the supply chain including container shipments for overseas and... read more
I ordered a sectional in February. I was told it would arrive in July. I waited patiently and called today only to be told, "Oh it won't be delivered until January." Why wasn't I contacted? Nothing was offered for my inconvenience. Just nothing.
Business response:
Iapologize for any inconvenience this issue may have caused you and I understand it can be quite frustrating.Can you please verify the complete name, address with zip code and phone number associated with the account? If the bill to information and ship to information is different I would need both sets verified.Covid 19 has continued to cause major disruptions not only with the manufactures ability to get the raw materials to produce the products but throughout the supply chain including container shipments for overseas and... read more
The fact that Nebraska Furniture Mart only seems to respond to positive reviews on most sites should help you realize what a horrible customer experience you will have if anything goes wrong with your order/installation. It's been a solid month of battling with their claims department after our kitchen backsplash was completely butchered by the installer and now we haven't heard.a word from them in 9 days (after NFM ordered the wrong materials twice to begin with). Save yourself the headache and shop elsewhere!
Business response:
Kim, we are very sorry that you have not had the best experience. We understand how this situation can be very frustrating and we apologize. We do try to answer as many reviews as we can and of course help find solutions in situations that need solutions. Our hardsurface team would be more than happy to look into this and see if all options have been explored. Please reach out via phone at*************** extension ***** and they will be happy to further assist.
I guess I should have looked at the reviews before purchasing. I purchased bunk beds for my boys and within 4 months the wood starts breaking. Now mind you when I purchased the bed I asked for weight requirements and even purchased a warranty to cover any damages. So behold the wood starts breaking under my sons bed and they tell me they wont fix it because its my sons fault that its broken. So finally get someone reasonable on the phone and let them know my son is sleeping on the floor because the wood is not stable and bro... read more
Business response:
I apologize for any inconvenience this issue may have caused and understand it can be quite frustrating. I would be happy to take a further look into the issue to see what I can do to help. Can you please verify the complete name, address with zip code and phone number associated with the account? If the bill to and ship to is different I would need both sets verified. Thank you in advance.
I'm very frustrated with the "clearance" area. I thought "clearance" was like a scratch and dent. Boy was I wrong!!! I bought a dishwasher June 4, delivered 1 1/2 weeks later. They installed it and it didn't even work! They took it back and I went back to NFM, and bought another one in the clearance area. It was delivered 1 week later. Installed it and it worked so I was happy. Then I loaded it up, turned it on, and low and behold, it worked for 5 minutes. Went totally off. NFM told me to call LG and have them come out. I'll... read more
Business response:
I apologize for any inconvenience this issue has caused and understand it can be quite frustrating. I would be happy to see how I can help. Can you please verify the complete name, address with zip code and phone number associated with the account? If the bill to and ship to is different I would need both sets verified. Thank you in advance.
Nebraska Furniture Mart engages in business practices that are unfriendly to the consumer. Case in point: a pair of **** headphones that were recently marked down to coincide with ************ Day. On Sunday 6/20/21, they were listed at a $70 savings to match ****** and the **** website. Monday 6/21/21, the price dropped an additional $30 dollars to match ****** & ****. As of 6/22/21, NFM removed the product completely from their site, nowhere to be found. As of Wednesday 6/22/21, the headphones are back on the site, reflect... read more
Business response:
I apologize for any disappointment. NFM does not price match ************ day since they are considered a ***********. Please visit our price match link at***********************************. There are some items that also may not be eligible for price matching as well. Per our terms and conditions Prices and availability of products are subject to change without notice. Errors will be corrected where discovered, and NFM reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions includ... read more
Ordered furniture 1/22/21. Told at time of order to be delivered in April. Then May. Then end of June. Now end of July. 6 months for a couch? Are you kidding me. Delivery keeps getting pushed. Excuse of covid. Then freeze. Now flaw in material. Will never purchase from here again. Will I ever get my furniture?
Business response:
I am sorry for any disappointment and understand it is quite frustrating. The estimated arrival dates are provided by the manufacture and based on their stock availability to ship and transportation. With the Covid 19 situation many manufactures have closed or working with limited staff and hours. This has caused delays down the supply chain including getting the materials to produce the products and shipping to get the replenishment stock to our warehouse. There is nothing more we would like than to be able to get our reple... read more
I was told not to buy from Nebraska Furniture Mart because they would give a delivery date, then a few days before, they would postpone the delivery by several months. I should have listened. I bought patio furniture in March to have for summertime. I mentioned to the salesperson that I had heard they would delay deliveries. He assured me that had been fixed and that I would receive my furniture in May in time for summer. I contacted Nebraska Furniture Mart in May to get an update since I'd heard nothing from them. They told... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 4.1 star rating with 1,397 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open at 11:00 a.m.
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