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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Purchased a dining room table and chairs in January 2022. Sales person said table would take about a month to get but had chairs in stock. So, I had chairs delivered 2 of which were damage as person who assembled cut the fabric. Called and they will replace at no cost to me. so that is good. but not the chairs along with the table are backed ordered. I understand supply chain issues but now estimating a late September delivery on chairs and no estimated delivery on table. I've been waiting almost 8 months now and I'm making ... read more
Business response:
Hello Dan, we are so sorry to hear that your table has continuously been delayed. We understand that is quite disappointing, and we would love to see what options we have available for re-selection to something in stock, or we can also reach out to the vendor to see what the delay is. Please reach out to us via chat at *********** or through email at ******************.
My husbands 87 year old grandmother was in need of a new fridge so we decide to come to your store. She doesn't have a lot of money so we thought we could find a good quality fridge from the scratch and dent area. We were able to find one with a quarter size ding in the door. Totally fine and grandma was thrilled! They came down to a fair price and we purchased the fridge. Because I have been burned in the past by you guys and your delivery team, I took a pictures of the fridge before I left the store. The fridge was deliver... read more
Business response:
Hello Christina, we are disappointed to hear about the issues with your grandmother's refrigerator. We understand how this situation has been frustrating, and we would love to see if we can figure out another resolution. Please feel free to reach out to via live chat at *********** or through email at ******************. We hope to hear from you soon!
My husbands 87 year old grandmother was in need of a new fridge so we decide to come to your store. She doesn't have a lot of money so we thought we could find a good quality fridge from the scratch and dent area. We were able to find one with a quarter size ding in the door. Totally fine and grandma was thrilled! They came down to a fair price and we purchased the fridge. Because I have been burned in the past by you guys and your delivery team, I took a pictures of the fridge before I left the store. The fridge was deliver... read more
Business response:
Hello Christina, we are disappointed to hear about the issues with your grandmother's refrigerator. We understand how this situation has been frustrating, and we would love to see if we can figure out another resolution. Please feel free to reach out to via live chat at *********** or through email at ******************. We hope to hear from you soon!
Nebraska Furniture Mart is the worst and they have literally made me regret purchasing ANYTHING from them. I had noticed about about 2 months ago that my King size mattress had a tear/whole at the bottom so I called my insurance to file a claim. Upon reaching out to ********* and given the run around on how they did not see my mattress being covered under the warranty/insurance, I ended up calling NFM to figure out why my mattress was not insured when I knew for sure that I had insurance on all my furniture. After speaking t... read more
Business response:
Hello Destinee, we are sorry to hear about the confusion with your protection plan. Mattresses are not covered under Guardsman, however they do usually have a warranty from the manufacturer. The manufacturer does have certain stipulations that are required in order for a claim to be processed, and one of them is it cannot have any discoloration. We understand this is not an ideal situation, however we have to abide by the vendor's warranty especially if it is outside our return/exchange policy. If we can help with anything f... read more
Nebraska Furniture Mart is the worst and they have literally made me regret purchasing ANYTHING from them. I had noticed about about 2 months ago that my King size mattress had a tear/whole at the bottom so I called my insurance to file a claim. Upon reaching out to ********* and given the run around on how they did not see my mattress being covered under the warranty/insurance, I ended up calling NFM to figure out why my mattress was not insured when I knew for sure that I had insurance on all my furniture. After speaking t... read more
Business response:
Hello Destinee, we are sorry to hear about the confusion with your protection plan. Mattresses are not covered under Guardsman, however they do usually have a warranty from the manufacturer. The manufacturer does have certain stipulations that are required in order for a claim to be processed, and one of them is it cannot have any discoloration. We understand this is not an ideal situation, however we have to abide by the vendor's warranty especially if it is outside our return/exchange policy. If we can help with anything f... read more
They don't keep their word. I signed up for an assembled ******* grill, but I received an item which was not assembled. I made sure with the sales representative that I would get the assembled ******* grill as I was conducting a party at home. And that was clearly mentioned in the invoice as well that I would get the assembled item. 'Now here starts the problem'. I got a message from NFM stating that my grill would be left in the garage. I was confused and I called NFM customer service. They assured me that the delivery te... read more
Business response:
Hello Vigin, we are so sorry to hear about your poor delivery experience. We understand how important your party is, and we would be happy to put your grill on a special truck for Friday 07/01/22. This truck leaves our warehouse around 1pm, however we cannot guarantee the delivery time frame. You will receive a call ahead about 30 minutes before their arrival. We hope this saves your party, and if we can help with anything further please let us know!
They don't keep their word. I signed up for an assembled ******* grill, but I received an item which was not assembled. I made sure with the sales representative that I would get the assembled ******* grill as I was conducting a party at home. And that was clearly mentioned in the invoice as well that I would get the assembled item. 'Now here starts the problem'. I got a message from NFM stating that my grill would be left in the garage. I was confused and I called NFM customer service. They assured me that the delivery te... read more
Business response:
Hello Vigin, we are so sorry to hear about your poor delivery experience. We understand how important your party is, and we would be happy to put your grill on a special truck for Friday 07/01/22. This truck leaves our warehouse around 1pm, however we cannot guarantee the delivery time frame. You will receive a call ahead about 30 minutes before their arrival. We hope this saves your party, and if we can help with anything further please let us know!
Don't buy an appliance from them. Picked out a refrigerator on 5/22 Get it delivered 2 weeks later and it doesn't work properly. I call and get nothing but lies from everyone at customer service. Wait to week and they send out 2 guys. They pull it out and said oh that's a manufacture error. They take pics. After calling everyday for 3 weeks they finally showed up yesterday with no refrigerator. They said no we are here just to pick up. Ashley at nfm promised the new one would be here yesterday. Nope another lie. I think that... read more
Business response:
Hello Tammy, we are disappointed to hear about your poor experience with us. We understand how upsetting it can be to not have the refrigerator issues resolved. We would be delighted to look into this for you, please contact us at **************, email ****************** or chat in at ***********. We hope to hear from you soon!
Don't buy an appliance from them. Picked out a refrigerator on 5/22 Get it delivered 2 weeks later and it doesn't work properly. I call and get nothing but lies from everyone at customer service. Wait to week and they send out 2 guys. They pull it out and said oh that's a manufacture error. They take pics. After calling everyday for 3 weeks they finally showed up yesterday with no refrigerator. They said no we are here just to pick up. Ashley at nfm promised the new one would be here yesterday. Nope another lie. I think that... read more
Business response:
Hello Tammy, we are disappointed to hear about your poor experience with us. We understand how upsetting it can be to not have the refrigerator issues resolved. We would be delighted to look into this for you, please contact us at **************, email ****************** or chat in at ***********. We hope to hear from you soon!
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 248 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is open now. It will close at 8:00 p.m.
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