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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 S 72nd St, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
First off, bait and switch. Website said the desk we wanted was available at the Dallas store. Well, it wasn't. We needed a desk suite badly and understand their supply constraints so we worked with a sales guy and found a replacement. Bought a $4000 set that we were told would be in early Feb (a month or so away). Another lie. Email today said it might be in by May. 5 months after we visited. Spoke with customer service and they really have no idea when it will get here. Sarcastically asked if it might be in by August and h... read more
Business response:
Hello Sam, we apologize for the long delay with your desk. We understand that can be frustrating, however you are correct we unfortunately do not have control over when product will arrive to our warehouse. We provide the most up to date information given by the vendor in hopes that it is accurate. We promise we want you to get your merchandise as much as you do, because if it doesn't arrive then there is the chance of canceling which does not help us. We are sorry the expectations from sales weren't clear, and we will provi... read more
They don't address their mistakes and the lack of customer service. Their agents do nothing to check on your orders and when you ask them a simple question they deflect When you ask them if they understand simple English they tell you you will just have to wait on your order. And iupper management allows this. Apparently they can treat a customer like shit but you can't call their customer service agents ignorant because they close your account. They have zero accountability on when they tell you you'll recieve your product.... read more
BUYER BEWARE - Careful when buying your furniture and taking delivery. They have great looking furniture that cost thousands BUT make sure when you take delivery that everything is in brand new shape and not covered up. We received a chair repaired with a staple and it has been more than 2 months with no repair or replacement. I even have an extended warranty they sold, but am on the mercy of the manufacturer for this first year. I personally am burned buying from this store.
Business response:
Hello Alfred, we apologize for the issues you have encountered with your chair. We understand how upsetting it can be to not get this resolved in a timely manner. We would be delighted to see what options we have, please contact us at **************, email ****************** or chat in at ***********.
Never buy appliances from NFM - just don't. I bought a refrigerator from them two years ago and their lack of handling with their extended warranty is the worst. It was their handling of a washer/dryer purchase that is the subject of this complaint. I bought a W/D from them 5/26/2021 with an expected delivery date of 7/3/2021. The date has moved out several times as far out as Dec 2022. Last week they contacted me and said that they had arrived early and were delivering it on Saturday 12/18/2021. I called to ask if this was ... read more
Business response:
Hello Robert, we apologize for your recent delivery issues with the washer and dryer. We understand your frustrations, and we would be happy to see if there is anything that can be done to resolve this. Please contact us at **************, email******************* or chat with us at ***********.
Bought furniture here in May and the furniture is just cheap. I bought a table and chairs and the legs and cross bars on the chairs fall off everytime you move the chairs but to put super glue on them. Also got a couch and loveseat and the couch was missing an leg to where I called after it was unpacked and gave me the run around about it needless to say couch still has no leg and under the cushion the fabric is already pulling away from the arm and mind you even got the insurance on it and now they are fighting with me to r... read more
I bought a refrigerator in the beginning of August and it was delivered within a week. Once the refrigerator was plugged in I left the house for a couple of hours and came back and it was making a very loud noise. So much so I had to unplug it. I went to NFM the next day so that I could get it replaced. They never replaced the refrigerator. It sat in my home till Thanksgiving week and finally I decided to look elsewhere. When the refrigerator was delivered it was never unpacked and when they picked it up the day after Thanks... read more
Business response:
Hello Brenda, we apologize for the issues you encountered with your refrigerator. We understand how important this appliance is, and how frustrating it can be to wait so long to get a replacement. We appreciate you for providing this feedback, and if there is anything further we can assist with please feel free to contact us at **************, by email at ****************** or through chat at ***********.
I purchased a new ** washer. Upon first load of laundry, I realized the machine was damaged and leaked water in my hallway, two bedrooms, and through the ceiling in my basement causing $8,900 worth of damages. They were quick to fix the machine but I have called every day for 2 weeks straight and left messages every time but they refuse to call back.
Business response:
Hello Sean, we apologize about the incident with your washer. We understand your frustrations, and we would be delighted to assist you with this. Please chat in at ***********, email ****************** or call us at **************. We look forward to hear from you!
NFM does not care about their customers the sales people have no idea what they are talking about and they promise things that do not exist! I have ordered through NFM for years ************************** My parents ordered a bed with adjustable base and the delivery guys damaged a bunch of things on their walls. Broken glass from pictures and nails ripped out of the wall then the guy stood their just looking at my Dad like what. No I am so sorry no we will get this fixed just clueless look. Along with that complained how ha... read more
Business response:
Hello Amanda, we apologize for the multiple issues you have encountered with us. We understand this can cause unnecessary frustrations, and we would love to assist with getting this resolved. Please contact us at **************, email ****************** or chat in at ***********. We hope to hear from you soon!
You guys don't hold up to your Warrantees. I shouldn't have to go threw a third parties to get what i want when i paid for it and paid for a warrantee. You guys are serious garbage at putting information out and then falsely advertising your deals. I will never again buy a warranted. *********
Business response:
Hello Lolon, we apologize for any frustrations with our extended protection plan company. We would be happy to look into this for you, please reach out to us directly at **************, email ****************** or chat in at ***********. We look forward to hearing from you!
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 4.1 star rating with 1,397 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open at 11:00 a.m.
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