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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Nebraska Furniture Mart is more than just a furniture store. With everything from mattresses to washers and dryers, to the latest in electronics and home security systems, flooring and lawn equipment, available in store or online.
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Never buy appliances from NFM - just don't. I bought a refrigerator from them two years ago and their lack of handling with their extended warranty is the worst. It was their handling of a washer/dryer purchase that is the subject of this complaint. I bought a W/D from them 5/26/2021 with an expected delivery date of 7/3/2021. The date has moved out several times as far out as Dec 2022. Last week they contacted me and said that they had arrived early and were delivering it on Saturday 12/18/2021. I called to ask if this was ... read more
Business response:
Hello Robert, we apologize for your recent delivery issues with the washer and dryer. We understand your frustrations, and we would be happy to see if there is anything that can be done to resolve this. Please contact us at **************, email******************* or chat with us at ***********.
Bought furniture here in May and the furniture is just cheap. I bought a table and chairs and the legs and cross bars on the chairs fall off everytime you move the chairs but to put super glue on them. Also got a couch and loveseat and the couch was missing an leg to where I called after it was unpacked and gave me the run around about it needless to say couch still has no leg and under the cushion the fabric is already pulling away from the arm and mind you even got the insurance on it and now they are fighting with me to r... read more
I bought a refrigerator in the beginning of August and it was delivered within a week. Once the refrigerator was plugged in I left the house for a couple of hours and came back and it was making a very loud noise. So much so I had to unplug it. I went to NFM the next day so that I could get it replaced. They never replaced the refrigerator. It sat in my home till Thanksgiving week and finally I decided to look elsewhere. When the refrigerator was delivered it was never unpacked and when they picked it up the day after Thanks... read more
Business response:
Hello Brenda, we apologize for the issues you encountered with your refrigerator. We understand how important this appliance is, and how frustrating it can be to wait so long to get a replacement. We appreciate you for providing this feedback, and if there is anything further we can assist with please feel free to contact us at **************, by email at ****************** or through chat at ***********.
I purchased a new ** washer. Upon first load of laundry, I realized the machine was damaged and leaked water in my hallway, two bedrooms, and through the ceiling in my basement causing $8,900 worth of damages. They were quick to fix the machine but I have called every day for 2 weeks straight and left messages every time but they refuse to call back.
Business response:
Hello Sean, we apologize about the incident with your washer. We understand your frustrations, and we would be delighted to assist you with this. Please chat in at ***********, email ****************** or call us at **************. We look forward to hear from you!
NFM does not care about their customers the sales people have no idea what they are talking about and they promise things that do not exist! I have ordered through NFM for years ************************** My parents ordered a bed with adjustable base and the delivery guys damaged a bunch of things on their walls. Broken glass from pictures and nails ripped out of the wall then the guy stood their just looking at my Dad like what. No I am so sorry no we will get this fixed just clueless look. Along with that complained how ha... read more
Business response:
Hello Amanda, we apologize for the multiple issues you have encountered with us. We understand this can cause unnecessary frustrations, and we would love to assist with getting this resolved. Please contact us at **************, email ****************** or chat in at ***********. We hope to hear from you soon!
You guys don't hold up to your Warrantees. I shouldn't have to go threw a third parties to get what i want when i paid for it and paid for a warrantee. You guys are serious garbage at putting information out and then falsely advertising your deals. I will never again buy a warranted. *********
Business response:
Hello Lolon, we apologize for any frustrations with our extended protection plan company. We would be happy to look into this for you, please reach out to us directly at **************, email ****************** or chat in at ***********. We look forward to hearing from you!
I WOULD GIVE 0 STARS IF I COULD! So I left a review a few months ago which is attached below... DO NOT BUY FROM THIS COMPANY! I've been dealing with this headache since JUNE! Problem AFTER PROBLEM! Please READ! In addition to that complaint, when my bed was originally installed my bed rail and headboard was damaged. The SAME people who installed and damaged my bed were the ones who came to fix it -_-. The guy clearly had an attitude finding out that they had to replace the railing AND the headboard; arguing with me that the... read more
Business response:
Hi Breyanna, we apologize for the negative experience you have encountered with us. We understand your frustrations with the delays, deliveries as well as the TV. Please feel free to contact us at **************, email ****************** or live chat at************ and we can see if all options have been explored or see if there is anything further that can be done. We appreciate you choosing Nebraska Furniture Mart and look forward to helping you again.
We were supposed to have a service call yesterday 10-27-21. My time was wasted due to a no call or show of the technician. NFM I understand that you farm out your service calls. Its easier that way. It shifts the blame off of you. What I don't understand is how frustrating it is to get ahold of someone to find out why. We have been rescheduled without anyone talking to us. I have to take off work and burn a vacation day just to be at my house to wait all day for a service technician to show up (hopefully they will) when if t... read more
Business response:
Hello Kris, we apologize about the service call, and can understand how frustrating it would be to miss work. We have not service techs at NFM, however we do contract furniture service techs through third parties. If it is an appliance or electronic that would be through the vendor or extended service plan company. We are not sure what happened in your case, however we can contact our techs or the extended warranty to see if we can get this resolved. Please contact us at **************, email ****************** or chat in at... read more
I ordered a sofa on January 2nd, 2021. I was told the lead time was 4 months and to expect delivery in April 2021. The delivery date was pushed back to June, then July, then September....As of October 22, 2021, I have still not received it. I am now being told that the date has been pushed back to mid-November. I have called over 10 times only to be told they have no information other than the order is processing. It was recommended that I contact my sales person. I have done so. No return calls. On 3 occasions, I have reque... read more
Business response:
Hello Lynn, we apologize for the delay with your order as well as the lack of communication from sales. We understand your frustrations, and we would be delighted to contact the vendor on your behalf to get a status update. Also for the long delay we can look into compensation if you have not already received any. We encourage you to please chat in to us at *********** or email us at ******************. We look forward to hearing from you!
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 245 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open at 11:00 a.m.
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