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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Nebraska Furniture Mart is more than just a furniture store. With everything from mattresses to washers and dryers, to the latest in electronics and home security systems, flooring and lawn equipment, available in store or online.
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
My wife and I have been customers at NFM for just over 20 years. In that time we have purchased many household items and have always had great service. That is until we purchased an ** refrigerator from them in December of 2016. In the very first month the seals around the doors started to freeze up. We called NFM and they said we needed to call ** for warranty repair. We did and they sent a technician to replace them...then a couple months later the same thing happened, again they fixed it..didn't have any more problems wit... read more
Business response:
Hello Tracy, we are sorry to hear about your experience with your previous ** refrigerator. We understand your frustrations, however it is up to ** whether they choose to provide a return authorization through their warranty. Their return authorization is based on their company policy, and NFM is used as the middle person to facilitate the return. If any of their guidelines are not met they can refuse or revoke the authorization. We do not have any control on this, however as a courtesy we did make an offer based on your loy... read more
After patiently waiting 7 months for our furniture order, despite NFMs complete LACK of communication throughout the many delays- they carelessly loaded our item and damaged one of our chairs. We did not push for a new replacement because we doubt we would get it (though frankly they should be discounting the item for providing us with a not inferior product) but they said they would fix it and two weeks later no one ever bothered to call back. I had to call to schedule- overall been a terrible experience with the company it... read more
Business response:
Thank you for your feedback. I apologize for any inconvenience this issue may have caused you and I understand it can be quite frustrating. I apologize, we are still facing covid 19 related delays and are working closely with the manufactures to get our products as quickly as possible. We would be happy to take a look at your situation to go over any available options we can offer. Can you please verify the complete name, address with zip code and phone number associated with the account? We can be reached by calling *******... read more
I purchased a new laundry pair on Memorial Day. The sales department was upfront and honest with me, advising that the dryer was on backorder until July 7th. Delivery and installation were set for Friday, July 9th. I was fine with waiting this long. My current set still worked and I was confident in my selection, having done all the research prior. I asked the salesperson to leave a note on my ticket that the dryer must be installed before the washer. The washer would have to be removed for the dryer to be switched out. So ... read more
Business response:
Hello Nancy, thank for you taking the time to provide a detailed review. We apologize for the multiple issues that you encountered. We understand how stressful this must have been for you, and we appreciate you providing this feedback as we can turn it into a learning opportunity. We apologize you were not able to get the set you had saved up for, and for causing such a headache. We are happy to hear you were able to get your credit back, and receive the courtesy letter. We will make sure this is sent to management, and if w... read more
Placed an order for flexsteel living room furniture in April 2021 still don't have it Keep getting an excuse of vendor delay Sick and tired,of the covid excuse Won't be ordering from them any,ore Plus they made me pay in full for my order
Business response:
Hello Cheryl, we apologize for the delay on your order. We understand how frustrating this can be, and we would love for you to receive your furniture as much as you do. Unfortunately, we are the retailer and do not have any control over the production of the furniture. Many vendors have faced a challenging time due to the pandemic and are struggling with getting the supplies to manufacture their merchandise. If you were to order the ********* set from another retailer you would run into the same issue. We understand your ti... read more
Bought a fridge little over two year ago with the extended warranty plan, fridge breaks down July 24,2021. Try to go to plan website says no provider found in your area. So I call the number on website told I have to wait till Monday for them to look and find a repair man. if I don't hear anything back by then call. So on Monday I call at noon they say I have to give them a couple days, already been a couple days but whatever. Get an email Tuesday saying they can't find one that I have to find my own and if under $150 I have... read more
Business response:
Thank you for your feedback. I am sorry for any wait time getting back to you and apologize for any inconvenience this issue may have caused you. I understand it can be quite frustrating. NFM does not service any appliances or electronics. The first year the service is handle through the manufacture and if you opted in to the extended warranty than that would be handled through ******************. I am sorry to hear that ****************** was unable locate a servicer in your area and you have to go through the reimbursement... read more
Nebraska Furniture is the worst company I have ever dealt with. I ordered appliances and the day it was suppose to get delivered, it did not. I called that day at 7pm to ask if my items were still going to get delivered, the representative told me that the delivery driver was still scheduled to make my stop. 10pm and we still had not received our appliances. I called the following day and they inform me that their delivery driver failed to notify them and they had no clue what was going on. They told me they would have to gi... read more
Business response:
Kiara, thank you for your review and feedback. I am sorry to hear about the negative experience you have had with your fridge. I understand how this can be very frustrating and apologize. When an item is found to have damage we do like to notify the customers before the delivery. Once, notified and the customer provided the ok we can then delivery the item and either do an exchange once a new unit comes in or offer compensation to keep the one as is. I am so sorry to hear that it did not however make the delivery truck. Plea... read more
If I could give negative stars, I would! We purchased flooring ($15,000.00) for our entire house from NFM in January 2021, it was installed by NFM or their sub-contractor. In May 2021, we noticed that the flooring was buckling and lifting. We contacted NFM and made a claim. We were contacted my a claims coordinator that stated the installer had 48 hours to respond and come out to look at our flooring and then an inspector would come out. It took over 2 weeks for the installer to respond after I contacted the claims coordinat... read more
Business response:
I apologize for this disappointment. Can you please verify the complete name, address with zip code and phone number associated with the account? If the bill to information and ship to information is different I would need both sets verified. I will be happy to forward your concern to our flooring customer service team to look into further. If you would like immediate assistance please contact us directly by calling ************** extension *****. Thank you.
My husband and I purchased outdoor patio furniture in April of 2021. They did advise us the item would not be delivered until mid July 2021. We agreed that would be fine, as we could still get use out of our set for most of summer. It's now the end of July and I have been told the item is not going to be delivered until November. We don't want to cancel the item, because we have part of the set and have been using that since April. I am being told the maker of the furniture is the problem and the item is being made slowly. H... read more
Business response:
Iapologize for any inconvenience this issue may have caused you and I understand it can be quite frustrating.Can you please verify the complete name, address with zip code and phone number associated with the account? If the bill to information and ship to information is different I would need both sets verified.Covid 19 has continued to cause major disruptions not only with the manufactures ability to get the raw materials to produce the products but throughout the supply chain including container shipments for overseas and... read more
I ordered a sectional in February. I was told it would arrive in July. I waited patiently and called today only to be told, "Oh it won't be delivered until January." Why wasn't I contacted? Nothing was offered for my inconvenience. Just nothing.
Business response:
Iapologize for any inconvenience this issue may have caused you and I understand it can be quite frustrating.Can you please verify the complete name, address with zip code and phone number associated with the account? If the bill to information and ship to information is different I would need both sets verified.Covid 19 has continued to cause major disruptions not only with the manufactures ability to get the raw materials to produce the products but throughout the supply chain including container shipments for overseas and... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 245 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open at 11:00 a.m.
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