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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 S 72nd St, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Purchased flooring at NFM in The Colony Texas and their crew moved my appliances to install the flooring. They damaged both my washer and dryer by standing on the top of them. When I filed claim on the damage NFM said their contracted crew said they did not do the damage and would not pay for the damage. Beware when you work with NFM as they contract the work out and do not stand by their customer when the crew does damage to your property.
Business response:
I apologize for any inconvenience this issue may have caused you and I understand it can be quite frustrating. Can you please provide the complete name, address with zip code and phone number associated with the account? Can you also provide your order number? We do have a separate customer service team that handles all our flooring questions and concerns. I will be happy to submit your concern with them to look into further. You can also contact a representative directly by calling ******************************.
Purchased a couch with horrible fabric. The delivery men refused to deliver the chair we ordered because of rips in the fabric even before delivery. 5 months after having the couch we noticed tiny tears in the couch which have now become incredibly large due to sitting on them, wear and tear, and our animals biting at the frayed pieces. We have been waiting since October 2020 for resolution and just keep being told we'll be contacted soon. Still no resolution despite continued emails back and forth.
Business response:
I apologize for any inconvenience this issue may have caused and understand it can be quite frustrating. I would be happy to look into this for you. Can you please verify the complete name, address with zip code and phone number associated with the account? If the bill to and ship to is different I would need both sets verified. Thank you in advance.
We have been without a working refrigerator in our home for nearly 13 months. Our $3K+ refrigerator broke at the beginning of August 2020. We had purchased the extended warranty through NFM. After multiple repair companies and failed attempts to repair our refrigerator (even leaking freon into our house) we were finally approved to receive a replacement in January 2021. At this point we have been told it would be delivered 4 times and each time they no show with a lack of communication. In fact, at one point a crew showed up... read more
Business response:
Hello Katharine, we apologize for the issues you have encountered with getting a replacement refrigerator. We understand your time is valuable, and this long wait has probably caused multiple inconveniences. We would be happy to see what options we can provide to get this resolved sooner. Please reach out to us by email at ******************, through chat at *********** or call us at *************************. We hope to hear from you soon!
My wife and I have been customers at NFM for just over 20 years. In that time we have purchased many household items and have always had great service. That is until we purchased an ** refrigerator from them in December of 2016. In the very first month the seals around the doors started to freeze up. We called NFM and they said we needed to call ** for warranty repair. We did and they sent a technician to replace them...then a couple months later the same thing happened, again they fixed it..didn't have any more problems wit... read more
Business response:
Hello Tracy, we are sorry to hear about your experience with your previous ** refrigerator. We understand your frustrations, however it is up to ** whether they choose to provide a return authorization through their warranty. Their return authorization is based on their company policy, and NFM is used as the middle person to facilitate the return. If any of their guidelines are not met they can refuse or revoke the authorization. We do not have any control on this, however as a courtesy we did make an offer based on your loy... read more
After patiently waiting 7 months for our furniture order, despite NFMs complete LACK of communication throughout the many delays- they carelessly loaded our item and damaged one of our chairs. We did not push for a new replacement because we doubt we would get it (though frankly they should be discounting the item for providing us with a not inferior product) but they said they would fix it and two weeks later no one ever bothered to call back. I had to call to schedule- overall been a terrible experience with the company it... read more
Business response:
Thank you for your feedback. I apologize for any inconvenience this issue may have caused you and I understand it can be quite frustrating. I apologize, we are still facing covid 19 related delays and are working closely with the manufactures to get our products as quickly as possible. We would be happy to take a look at your situation to go over any available options we can offer. Can you please verify the complete name, address with zip code and phone number associated with the account? We can be reached by calling *******... read more
I purchased a new laundry pair on Memorial Day. The sales department was upfront and honest with me, advising that the dryer was on backorder until July 7th. Delivery and installation were set for Friday, July 9th. I was fine with waiting this long. My current set still worked and I was confident in my selection, having done all the research prior. I asked the salesperson to leave a note on my ticket that the dryer must be installed before the washer. The washer would have to be removed for the dryer to be switched out. So ... read more
Business response:
Hello Nancy, thank for you taking the time to provide a detailed review. We apologize for the multiple issues that you encountered. We understand how stressful this must have been for you, and we appreciate you providing this feedback as we can turn it into a learning opportunity. We apologize you were not able to get the set you had saved up for, and for causing such a headache. We are happy to hear you were able to get your credit back, and receive the courtesy letter. We will make sure this is sent to management, and if w... read more
Placed an order for flexsteel living room furniture in April 2021 still don't have it Keep getting an excuse of vendor delay Sick and tired,of the covid excuse Won't be ordering from them any,ore Plus they made me pay in full for my order
Business response:
Hello Cheryl, we apologize for the delay on your order. We understand how frustrating this can be, and we would love for you to receive your furniture as much as you do. Unfortunately, we are the retailer and do not have any control over the production of the furniture. Many vendors have faced a challenging time due to the pandemic and are struggling with getting the supplies to manufacture their merchandise. If you were to order the ********* set from another retailer you would run into the same issue. We understand your ti... read more
Bought a fridge little over two year ago with the extended warranty plan, fridge breaks down July 24,2021. Try to go to plan website says no provider found in your area. So I call the number on website told I have to wait till Monday for them to look and find a repair man. if I don't hear anything back by then call. So on Monday I call at noon they say I have to give them a couple days, already been a couple days but whatever. Get an email Tuesday saying they can't find one that I have to find my own and if under $150 I have... read more
Business response:
Thank you for your feedback. I am sorry for any wait time getting back to you and apologize for any inconvenience this issue may have caused you. I understand it can be quite frustrating. NFM does not service any appliances or electronics. The first year the service is handle through the manufacture and if you opted in to the extended warranty than that would be handled through ******************. I am sorry to hear that ****************** was unable locate a servicer in your area and you have to go through the reimbursement... read more
Nebraska Furniture is the worst company I have ever dealt with. I ordered appliances and the day it was suppose to get delivered, it did not. I called that day at 7pm to ask if my items were still going to get delivered, the representative told me that the delivery driver was still scheduled to make my stop. 10pm and we still had not received our appliances. I called the following day and they inform me that their delivery driver failed to notify them and they had no clue what was going on. They told me they would have to gi... read more
Business response:
Kiara, thank you for your review and feedback. I am sorry to hear about the negative experience you have had with your fridge. I understand how this can be very frustrating and apologize. When an item is found to have damage we do like to notify the customers before the delivery. Once, notified and the customer provided the ok we can then delivery the item and either do an exchange once a new unit comes in or offer compensation to keep the one as is. I am so sorry to hear that it did not however make the delivery truck. Plea... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 4.1 star rating with 1,397 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open at 11:00 a.m.
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