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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Customer service !!! Issues???. On the 27th of September , went to take a computer Router back for return n credited off my account. While waiting , what happened next was Ridiculously uncalled for . I have a big "account"with these guy's , but didn't Mean anything to them as a buying/ value customer. The service tech n customer rep. Came out very rude !!! With a racist Attitude behind it ; funny thing about it They couldn't see it??!. Had it to look as If I as high account own black person Was trying to something for free..... read more
Business response:
Hello Ernie, we are sorry for the poor experience and inconvenience. The description of the interaciton does not reflect our company's values. We encourage you to reach to us directly, so that we can provide a better experience. Just a precaution in order to return routers, we will need for it to be factory reset before setting up a return. We can be reached at **************, email us at ****************** or chat in at ***********. We hope to hear from you!
Customer service !!! Issues???. On the 27th of September , went to take a computer Router back for return n credited off my account. While waiting , what happened next was Ridiculously uncalled for . I have a big "account"with these guy's , but didn't Mean anything to them as a buying/ value customer. The service tech n customer rep. Came out very rude !!! With a racist Attitude behind it ; funny thing about it They couldn't see it??!. Had it to look as If I as high account own black person Was trying to something for free..... read more
Business response:
Hello Ernie, we are sorry for the poor experience and inconvenience. The description of the interaciton does not reflect our company's values. We encourage you to reach to us directly, so that we can provide a better experience. Just a precaution in order to return routers, we will need for it to be factory reset before setting up a return. We can be reached at **************, email us at ****************** or chat in at ***********. We hope to hear from you!
I made a purchase for a new bed in April of 2022 using the no interest 36 month program. My minimum payment was to be 38.89 but they charged me 56.00. I spoke to the billing department and the representative said the minimum payment of 56.00 dollars was correct. If you offer your customers 36 month interest free but charge them over the minimum amount due it looks like fraud to me or you are trying to get more money out from your customer and not honoring 36 month interest free program. Finally when the mattress was being de... read more
Business response:
Hello Janice, we apologize for the confusion with your recent order. Per our card terms and agreements minimum monthly payments are calculated at 4% of the complete account balance or $15 whatever one is greater. The 4% is set in place, because purchases can be made with different promotions. We are eliminating the need to pay on each promotion and allowing a simple 4% minimum payment that is applied to the account balance. This minimum payment will go down as the balance is paid off. This information can also be found on ou... read more
I made a purchase for a new bed in April of 2022 using the no interest 36 month program. My minimum payment was to be 38.89 but they charged me 56.00. I spoke to the billing department and the representative said the minimum payment of 56.00 dollars was correct. If you offer your customers 36 month interest free but charge them over the minimum amount due it looks like fraud to me or you are trying to get more money out from your customer and not honoring 36 month interest free program. Finally when the mattress was being de... read more
Business response:
Hello Janice, we apologize for the confusion with your recent order. Per our card terms and agreements minimum monthly payments are calculated at 4% of the complete account balance or $15 whatever one is greater. The 4% is set in place, because purchases can be made with different promotions. We are eliminating the need to pay on each promotion and allowing a simple 4% minimum payment that is applied to the account balance. This minimum payment will go down as the balance is paid off. This information can also be found on ou... read more
I had my delivery window scheduled from 8am to 10am. The delivery showed up at 6am and I wasn't there so they were rescheduling me for another day. I went ahead and canceled my order but they refunded me my money - $230 for some reason
Business response:
Hello Main, we apologize about the issues with your delivery. We understand the disappointment with not receiving your product at the expected time. When an order is canceled we should refund the full amount, unless it is a special order or if other items were purchased that were received. We would be happy to look into this to see if we can get it resolved. Please contact us at **************, by email at ****************** or through chat at ***********. We look forward to helping you!
I had my delivery window scheduled from 8am to 10am. The delivery showed up at 6am and I wasn't there so they were rescheduling me for another day. I went ahead and canceled my order but they refunded me my money - $230 for some reason
Business response:
Hello Main, we apologize about the issues with your delivery. We understand the disappointment with not receiving your product at the expected time. When an order is canceled we should refund the full amount, unless it is a special order or if other items were purchased that were received. We would be happy to look into this to see if we can get it resolved. Please contact us at **************, by email at ****************** or through chat at ***********. We look forward to helping you!
If I could give this place zero stars, I would. My husband and I ordered a bedroom set on Dec. 5, 2021 and we were told the expected delivery date was February. February turned into March, March into April, April into May, May into June, June into July... I finally got the call on July 2, and I set up delivery for July 14, 2022. My nightstands weren't in, so I set up a delivery date of Aug. 2 for them. I received my confirmation for delivery on July 13. I took off July 14 to be home for the delivery, but instead I got a cal... read more
If I could give this place zero stars, I would. My husband and I ordered a bedroom set on Dec. 5, 2021 and we were told the expected delivery date was February. February turned into March, March into April, April into May, May into June, June into July... I finally got the call on July 2, and I set up delivery for July 14, 2022. My nightstands weren't in, so I set up a delivery date of Aug. 2 for them. I received my confirmation for delivery on July 13. I took off July 14 to be home for the delivery, but instead I got a cal... read more
Purchased a dining room table and chairs in January 2022. Sales person said table would take about a month to get but had chairs in stock. So, I had chairs delivered 2 of which were damage as person who assembled cut the fabric. Called and they will replace at no cost to me. so that is good. but not the chairs along with the table are backed ordered. I understand supply chain issues but now estimating a late September delivery on chairs and no estimated delivery on table. I've been waiting almost 8 months now and I'm making ... read more
Business response:
Hello Dan, we are so sorry to hear that your table has continuously been delayed. We understand that is quite disappointing, and we would love to see what options we have available for re-selection to something in stock, or we can also reach out to the vendor to see what the delay is. Please reach out to us via chat at *********** or through email at ******************.
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 248 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open at 10:00 a.m.
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