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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 S 72nd St, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Falsely advertised a deal. The sign physically in the store read Memorial Day Sale, they ended up being closed and only had a tiny line on their site. I found out when I put I was looking it upon my gps. They lied, hands down. When we tried to called them out this they rudely told me they won't do anything, and that they "encourage" customers to reach out about what the times NFM are opened. No attempt to take responsibility for false advertising.
I fully paid a couch in January 2021. I was told it would be delivered by February 2021. It's May and I haven't received anything yet. Every time I check the status of the order it gets delayed by a month supposedly because of covid. The most recent date is June 2021. Five months of delay is not acceptable.
Business response:
This is a frustrating situation for all parties involved. I promise it is not an excuse but what we and other retailers are continuing to face. Covid 19 has impacted vendors' ability to source the raw materials they need to manufacture their products. Vendors are also struggling with major disruptions in the transportation sectors, especially shipping containers form overseas and trucking. I am showing the order was delivered on 5/17. We appreciate your patience during this difficult time. Thank you for shopping with us and ... read more
I purchased a sectional couch in February, 2019. Less than ayear later the entire couch lost its firmness and became loose and saggy. I hadoriginally insurance on the couch but they informed that I should contactNebraska. However, I was unable to get help when speaking to many customerservice representatives. I then decided to visit the store directly. It wasthen that I was given the Vendor contact number so that I could directlycontact the vendor regarding the quality of my couch. After several months they decided that they... read more
Business response:
Hello Carlos. We are very sorry to hear about the manner in which your delivery occurred. We understand that how concerning the situation would be. We were unable to locate an order or account from the information provided, however, we would like to look into this further. Please reach out to us at *************************, live chat at ***********, or email us at ******************.
On 3/3/2021 I purchased two Natuzzi leather reclining couches (2 & 3 seaters) from NFM. They arrived severely damaged. To date, I've received replacements 5 replacements for a total of 7 couch deliveries. After all of that, only 1 out of the seven deliveries were undamaged (a 2-seater). Across all deliveries, the damage has almost always occurred during delivery. Delivery workers are not provided with any lifting straps or means to cover and protect the furniture like moving companies do, and 50% of the deliveries arrived da... read more
We visited the store on 4/10/21 and purchase 3 barstools, a king mattress and the mattress cover. The salesperson did not disclose to us that the mattress was out of stock. The week that our furniture was to be delivered we received a call advising us then that the mattress is out of stock and we were given a different delivery date. On the expected day of delivery which was 4/21/21 I called the store to confirm the time and was told it's not until the following week 4/28/21. I explained that the date was unacceptable and re... read more
Business response:
Hello Juan and Mona. We're very sorry to hear about your experience and we understand that is disappointing. Our records indicate that you called on 4/21 to cancel the order and spoke with a manager about getting the funds released that day. We called our Accounting department who was able to do that but there was no hold placed on the credit. Generally funds are available in your account 3-5 business days after they have been released, but that time frame is determined by the bank being used. We certainly understand the fru... read more
Poor inventory management and dishonest customer service. I have multiple purchases with them and none of them got delivered without issue. First, I purchased a bed. The delivery was delayed for 2 weeks. Then, the bed got delivered but missing parts so it could not be assembled. They do not have any replacement in stock so I have to wait 2 months to get the parts. From now til then, I will have to sleep on the floor watching parts of the bed sitting everywhere in my bedroom. Then, I purchased a NEW sofa. Guess what, they del... read more
Business response:
I am sorry for any disappointment and understand it is quite frustrating. The estimated arrival dates are provided by the manufacture and based on their stock availability to ship and transportation. With the Covid 19 situation and with many manufactures having to close or work with limited staff and/or hours it has caused delays throughout the supply chain. These delays included getting the materials to produce the products and shipping to get the replenishment stock to our warehouse. There is nothing more we would like tha... read more
For a company that has a motto of, "Sell cheap and tell the truth", I am extremely disappointed in the lack of transparency in the 0% promotional balance that NFM offers. I have always paid more than my minimum amount due calculated on my monthly bill and today I checked my statement to see that I was charged $2,306.19 of interest on a $552.84 remaining balance. After thoroughly reviewing last months statement, I realized my promotional balance had ended. I understand that this interest is calculated on the full amount of th... read more
Business response:
Our credit terms are provided to the customer at the time the application for an NFM card is made. It is also located online at the following link *************************************************************** *************************************************************** *************************. We do advise that the minimum monthly payment is 4% of the account total balance or $15.00 which ever is greater (under Statements and Payments #10). The minimum monthly payment will not necessarily pay off the promotional balan... read more
I had moved out of state and concluded my business with them before I moved, so I didn't need to update them on my information of where I was moving too. Some how they managed to get my new information of my address and started sending me information. Unfortunately for NFM that is a gigantic violation of the California privacy act.
Business response:
I am sorry for this frustration. The only way NFM would be able to update a customers information on an account is if the primary account holder (or if joint account the secondary person) called in to change the information or if they made the changes to their online profile themselves on the website. NFM would not have any way of knowing if a customer moved and what their new address would unless we were notified. I am showing the account is closed.
On 3/4 we ordered a queen size bed and frame for one of our children's rooms for delivery on 3/9. Delivery showed up ahead of schedule but within 20 minutes of having all the pieces in our child's room, the delivery team informed us they did not have the appropriate hardware to assemble the bed, told us the recovery team would call to sort it out. At this point our child's room is unusable and unsafe with all the large pieces of a Queen bed haphazardly leaned up around the room. When the recovery team called we were informed... read more
Business response:
Hello Josh. We're very sorry to hear about the experience regarding your bed delivery. Safety is very important to us at NFM so we understand your frustration around having pieces of a bed laying around the room. A reason the drivers may not have been able to return to your home to pick up the items is that you are on an extended local route and the drivers may have been out of the area already. We know that is disappointing and we apologize for any inconvenience that may have caused. According to our notes, it looks like a ... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 4.1 star rating with 1,397 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open at 11:00 a.m.
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