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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Nebraska Furniture Mart is more than just a furniture store. With everything from mattresses to washers and dryers, to the latest in electronics and home security systems, flooring and lawn equipment, available in store or online.
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
On 3/3/2021 I purchased two Natuzzi leather reclining couches (2 & 3 seaters) from NFM. They arrived severely damaged. To date, I've received replacements 5 replacements for a total of 7 couch deliveries. After all of that, only 1 out of the seven deliveries were undamaged (a 2-seater). Across all deliveries, the damage has almost always occurred during delivery. Delivery workers are not provided with any lifting straps or means to cover and protect the furniture like moving companies do, and 50% of the deliveries arrived da... read more
We visited the store on 4/10/21 and purchase 3 barstools, a king mattress and the mattress cover. The salesperson did not disclose to us that the mattress was out of stock. The week that our furniture was to be delivered we received a call advising us then that the mattress is out of stock and we were given a different delivery date. On the expected day of delivery which was 4/21/21 I called the store to confirm the time and was told it's not until the following week 4/28/21. I explained that the date was unacceptable and re... read more
Business response:
Hello Juan and Mona. We're very sorry to hear about your experience and we understand that is disappointing. Our records indicate that you called on 4/21 to cancel the order and spoke with a manager about getting the funds released that day. We called our Accounting department who was able to do that but there was no hold placed on the credit. Generally funds are available in your account 3-5 business days after they have been released, but that time frame is determined by the bank being used. We certainly understand the fru... read more
Poor inventory management and dishonest customer service. I have multiple purchases with them and none of them got delivered without issue. First, I purchased a bed. The delivery was delayed for 2 weeks. Then, the bed got delivered but missing parts so it could not be assembled. They do not have any replacement in stock so I have to wait 2 months to get the parts. From now til then, I will have to sleep on the floor watching parts of the bed sitting everywhere in my bedroom. Then, I purchased a NEW sofa. Guess what, they del... read more
Business response:
I am sorry for any disappointment and understand it is quite frustrating. The estimated arrival dates are provided by the manufacture and based on their stock availability to ship and transportation. With the Covid 19 situation and with many manufactures having to close or work with limited staff and/or hours it has caused delays throughout the supply chain. These delays included getting the materials to produce the products and shipping to get the replenishment stock to our warehouse. There is nothing more we would like tha... read more
For a company that has a motto of, "Sell cheap and tell the truth", I am extremely disappointed in the lack of transparency in the 0% promotional balance that NFM offers. I have always paid more than my minimum amount due calculated on my monthly bill and today I checked my statement to see that I was charged $2,306.19 of interest on a $552.84 remaining balance. After thoroughly reviewing last months statement, I realized my promotional balance had ended. I understand that this interest is calculated on the full amount of th... read more
Business response:
Our credit terms are provided to the customer at the time the application for an NFM card is made. It is also located online at the following link *************************************************************** *************************************************************** *************************. We do advise that the minimum monthly payment is 4% of the account total balance or $15.00 which ever is greater (under Statements and Payments #10). The minimum monthly payment will not necessarily pay off the promotional balan... read more
I had moved out of state and concluded my business with them before I moved, so I didn't need to update them on my information of where I was moving too. Some how they managed to get my new information of my address and started sending me information. Unfortunately for NFM that is a gigantic violation of the California privacy act.
Business response:
I am sorry for this frustration. The only way NFM would be able to update a customers information on an account is if the primary account holder (or if joint account the secondary person) called in to change the information or if they made the changes to their online profile themselves on the website. NFM would not have any way of knowing if a customer moved and what their new address would unless we were notified. I am showing the account is closed.
On 3/4 we ordered a queen size bed and frame for one of our children's rooms for delivery on 3/9. Delivery showed up ahead of schedule but within 20 minutes of having all the pieces in our child's room, the delivery team informed us they did not have the appropriate hardware to assemble the bed, told us the recovery team would call to sort it out. At this point our child's room is unusable and unsafe with all the large pieces of a Queen bed haphazardly leaned up around the room. When the recovery team called we were informed... read more
Business response:
Hello Josh. We're very sorry to hear about the experience regarding your bed delivery. Safety is very important to us at NFM so we understand your frustration around having pieces of a bed laying around the room. A reason the drivers may not have been able to return to your home to pick up the items is that you are on an extended local route and the drivers may have been out of the area already. We know that is disappointing and we apologize for any inconvenience that may have caused. According to our notes, it looks like a ... read more
Please do not buy from here. They need to be charged with theft of service. Took 4k from me back in October and still have not delivered fridge. Don't let them use COVID as an excuse many other appliance providers are getting the appliances within 30 days. Use them for over 4 years and large amount of purchases but will never buy again
Business response:
I am sorry for any disappointment and understand it is quite frustrating. The estimated arrival dates are provided by the manufacture and based on their stock availability to ship and transportation. With the Covid 19 situation many manufactures have closed or working with limited staff and hours. This has caused delays down the supply chain including getting the materials to produce the products and shipping to get the replenishment stock to our warehouse. There is nothing more we would like than to be able to get our reple... read more
Horrible Experience!. Do not purchase anything from NFM. I ordered a refrigerator back in October 2020 and never heard from NFM as to the status until January 26,2021. All we get is a oops, so sorry. Go to ****** do buy appliance and skip the FART.
Business response:
Hello Scott. We're sorry to hear about your experience and understand that is frustrating. Unfortunately, many vendors are still experiencing negative consequences of the pandemic causing order delays. Our records indicate that we attempted multiple times to reach out via text, email and phone call. We are disappointed we were not able to fulfill your order, but hope that you will shop with us again in the future. If we can help with anything else, please reach out to us at **************, live chat at ******** or email to *... read more
Excellent experience from beginning to end. Knowledge and very helpful salesman, Alec Miller helped us find the perfect area rug to compliment our living area. Delivered by Chom and Todd who called 10 minutes prior to delivery and even brought it into our home for us. I highly recommend Nebraska Furniture Market in The Colony, Texas.
Business response:
Hi Cheryl! We're thrilled to hear you had such an awesome experience from beginning to end! We will be sure to pass your feedback along to the mentioned staff's managers. If you need anything from us in the future, we can be reached at **************, live chat at *******, or email us at ******************. We appreciate your business and kind words!
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 245 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open at 11:00 a.m.
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