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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
I had just recently bought a bedroom set and living room couch from Nebraska and could not brag enough about their customer service at the actual store as well as the quality and price of the furniture I got. This was my first purchase with Nebraska and I was really excited about the products I had gotten from there. My customer service agent, Frankie, was a huge help with my selection offering more deals and a great warranty price. The reason why I rated Nebraska 3 stars instead of 5 is because of their delivery. I currentl... read more
Business response:
Hello John, we are so sorry to hear about your recent delivery experience with us. We understand how upsetting it can be to find your new items in the parking lot. We are happy you made it home in time to fix the situation, however this is something we could have avoided. We have provided the information from this review to our delivery management team, and if you have anymore information or if we can help with anything else please feel free to contact us at **************.
I had just recently bought a bedroom set and living room couch from Nebraska and could not brag enough about their customer service at the actual store as well as the quality and price of the furniture I got. This was my first purchase with Nebraska and I was really excited about the products I had gotten from there. My customer service agent, Frankie, was a huge help with my selection offering more deals and a great warranty price. The reason why I rated Nebraska 3 stars instead of 5 is because of their delivery. I currentl... read more
Business response:
Hello John, we are so sorry to hear about your recent delivery experience with us. We understand how upsetting it can be to find your new items in the parking lot. We are happy you made it home in time to fix the situation, however this is something we could have avoided. We have provided the information from this review to our delivery management team, and if you have anymore information or if we can help with anything else please feel free to contact us at **************.
Went to NFM to purchase several items for our new home. Ended up getting several rugs, desk, chair, & *********** Bed. The sales reps kept telling me how they will deliver everything in 1 trip for only $150 to Aledo. The delivery team arrived on-time, however they proceeded to load up the mattress on a dolly which ended up in the mud. The men were about to roll that dirty dolly through my home on the hardwood floors. I had to stop them and tell them that dolly was not to be rolled on my floors as it WILL damage it. I gave th... read more
Business response:
Hello Dorenda, we are so sorry to hear that you did not receive a pleasant delivery experience. We wish we could help resolve the situation, however we respect your wishes to avoid shopping with us. We will make sure your feedback is sent to the delivery team, and we would be delighted to look into your refund please contact us at **************, email at ****************** or chat in at ***********. We hope to hear from you soon!
Went to NFM to purchase several items for our new home. Ended up getting several rugs, desk, chair, & *********** Bed. The sales reps kept telling me how they will deliver everything in 1 trip for only $150 to Aledo. The delivery team arrived on-time, however they proceeded to load up the mattress on a dolly which ended up in the mud. The men were about to roll that dirty dolly through my home on the hardwood floors. I had to stop them and tell them that dolly was not to be rolled on my floors as it WILL damage it. I gave th... read more
Business response:
Hello Dorenda, we are so sorry to hear that you did not receive a pleasant delivery experience. We wish we could help resolve the situation, however we respect your wishes to avoid shopping with us. We will make sure your feedback is sent to the delivery team, and we would be delighted to look into your refund please contact us at **************, email at ****************** or chat in at ***********. We hope to hear from you soon!
Made a claim through ********* for some scratches on my sofa. They said they would send me replacement covers. NFM Gave me a credit instead so I picked out new sofa for the amount of credit. Now Im being charged over $500 for the sofa for reasons I cannot understand. Was on phone 3 separate occasions trying to get rectified and was told 3 different things. Will not pay balance and will hurt my credit but will not concede to this obvious error on NFMs part.
Business response:
Hello Ernie, we apologize for the confusion with your ********* credit. We understand how frustrating this can be, and we would be happy to review your account to get you a reasonable answer. Please reach out to ******************, and ask for manager Breanna in regards to your BBB review. We hope to hear from you soon!
Made a claim through ********* for some scratches on my sofa. They said they would send me replacement covers. NFM Gave me a credit instead so I picked out new sofa for the amount of credit. Now Im being charged over $500 for the sofa for reasons I cannot understand. Was on phone 3 separate occasions trying to get rectified and was told 3 different things. Will not pay balance and will hurt my credit but will not concede to this obvious error on NFMs part.
Business response:
Hello Ernie, we apologize for the confusion with your ********* credit. We understand how frustrating this can be, and we would be happy to review your account to get you a reasonable answer. Please reach out to ******************, and ask for manager Breanna in regards to your BBB review. We hope to hear from you soon!
Never shop here again. Bought a ******* refrigerator in February. Quit working and food not cold. Called NFM they said call *******. Called ******* they set up appt to look at it on May 26... 2 weeks away. Called NFM back to ask what we should do in the meantime about our $300 in frozen meat. Was offended by being offered beer coolers to use until fixed. Closing account and will never shop there again.
Business response:
Hello Brittany, we apologize for your frustrations with your refrigerator. We understand this is not an ideal situation, however NFM allows a gracious 30 day return/exchange policy. If it is beyond 30 days then it will be covered by the vendor warranty or by the extended protection plan if purchased. We do not show you purchased the protection plan, so working with ******* directly is the best possible solution as they are the vendor, and we were just the retailer who does not have appliance techs. If ******* is unable to wo... read more
Never shop here again. Bought a ******* refrigerator in February. Quit working and food not cold. Called NFM they said call *******. Called ******* they set up appt to look at it on May 26... 2 weeks away. Called NFM back to ask what we should do in the meantime about our $300 in frozen meat. Was offended by being offered beer coolers to use until fixed. Closing account and will never shop there again.
Business response:
Hello Brittany, we apologize for your frustrations with your refrigerator. We understand this is not an ideal situation, however NFM allows a gracious 30 day return/exchange policy. If it is beyond 30 days then it will be covered by the vendor warranty or by the extended protection plan if purchased. We do not show you purchased the protection plan, so working with ******* directly is the best possible solution as they are the vendor, and we were just the retailer who does not have appliance techs. If ******* is unable to wo... read more
This Nebraska Furniture Mart is built on mistrust, misrepresentation and creating varying rules and regulations for refunds or returns along with the display of inaccurate information on their website. I Highly recommend that the reader of this review to stay away from Nebraska Furniture Mart as they are very slow to respond very slow to ship and finally when they you receive the goods they're either damaged or the wrong size. It has been a horrible experience for our family dealing with Nebraska Furniture Mart and I can hon... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 248 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is open now. It will close at 8:00 p.m.
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