Nebraska Furniture Mart

4.1

Furniture Stores
Omaha, NE

About this business

Retail Furniture Stores

Location details

700 S 72nd St, Omaha, NE, 68114, United States

Get directions

Weekday	Schedule	Status
Mon	11:00 a.m. to 8:00 p.m.
Tue	11:00 a.m. to 8:00 p.m.
Wed	11:00 a.m. to 8:00 p.m.
Thu	11:00 a.m. to 8:00 p.m.
Fri	11:00 a.m. to 8:00 p.m.
Sat	10:00 a.m. to 8:00 p.m.
Sun	11:00 a.m. to 8:00 p.m.

4.11,397 reviews

Select a rating

Sergio Z

6 years ago

Ordered a gaming chair that was on sale but when I arrived at the store was told it was an electronic not a chair which is uhm dumb? But whatever I'm not here to fight the technicalities of what tactics they used to get me into the store. Decided to buy the chair and have been just pushed off and said well this is the new date And then a new date And then a new date And then a new date And then a new date And then a new date And then a new date And then a new date They can try and say its because of COVID but when I ordered ... read more

Business response:

Hi Sergio. We're sorry to hear of the experiences you've had with your orders. We understand that can be frustrating. As you mentioned, Covid-19 has disrupted supply chains all across the world and some items were in higher demand than others, specifically office furniture as more people began to work from home. Items in this product group sold out quickly and we are working diligently to replenish our stock. Unfortunately, we have been experiencing longer than normal delays. If the item has not arrived yet, you could spea... read more

Daisy S

6 years ago

If I could give it 0 Stars I would. I had purchased a new couch and loveseat in February and while vacuuming in July I found a tear in the seat. Nfm was unwilling to help in any way even tho I still have a factory warranty on the product.

Business response:

I am sorry to hear this Daisy. I am showing that we did send service out and the issue was not caused from a manufactures defect. The manufactures warranty only covers issues caused from the manufacturing process. Accidental rips and tears would have been covered by the extended warranty which was declined. We would be happy to put in a cost and availability of a replacement casing for you but it would be an out of pocket expense. If you would like to proceed with this option please contact us by calling ************** exten... read more

Zach S

6 years ago

Horrible customer service, bought gaming headsets from here didn't like them. Go to return them and they won't accept them due to a number not matching the outer display cover not the actual box. It's $400 headset I'm and now displeased and stuck with. Never buying anything from nfm again.

Business response:

We're sorry to hear about your recent experience with NFM. In order to accept a return, the serial number for all items must match. You can reach out to the manufacturer, ************, at ************** to see what options they may be able to provide.

Christopher L

6 years ago

First, I had wanted to send my complaint directly to the store's manager or a general manager but after asking different people multiple times the information was initially withheld and after being persistent the bests I could get was a customer service manager and the generic NFM email address. But since my issue is largely with the customer service management I didn't feel confident that it would be taken seriously. I purchased a computer on the NFM website on 7/3/2020 and drove to pick up the computer at the NFM The Colo... read more

Business response:

Hi Christopher. Thank you for reaching out about your recent experience with NFM. We're very sorry to hear about this and understand it can be frustrating. We are working to stabilize our warehouse wait times as we work through increased workload from Covid-19. We appreciate your patience. Your complaint has been forwarded directly to Brittany's manager to make her aware and use as a training opportunity. We appreciate your business and we hope that you will shop with us again in the future.

Sandy C

6 years ago

They use subpar communication and are unwilling to work with customer to fix issues or provide fair options. Payment center is handled by a third party so it doesn't include crucial information customers should be made aware on time, like when a promotion is about to expire and interest will be charged. Instead it is buried in the statement among a bunch of text. They also only show a total amount due in both the online payment center and billing statements which makes customers unclear what balance, or purchase, they're pay... read more

Business response:

Hi Sandy. Thank you for reaching out regarding NFM's billing and accounting. We're sorry to hear of any confusion that may have occurred with our phone payment system and statements. Every statement, whether they are received electronically or on paper, breaks down each group balance and promotion end date. If you make a payment online or over the phone, you will need to call us after the payment posts to apply it to a specific group. However, if you mail in your payment, you can specify which groups you want to pay on, in t... read more

Will E

6 years ago

I purchased a couch set on May 16th, and they pushed some interest free promo for a year, and told me to use the NFM credit card. I wanted to pay it off & didn't want to establish another line of credit, but we tried it. The couch is delivered about a couple of weeks later and they dropped it off outside in front of the house instead of inside due to Covid-19. As soon as we got the couch inside we noticed we got sent the wrong couch. We called NFM immediately once we saw it was the wrong couch, and told them to come pick it ... read more

Business response:

Hi William. Thank you for reaching out to us regarding this matter. We're very sorry to hear of the situation. At this time, it looks like the account has been corrected and your balance is zero. You should also be receiving a check in the mail for an overpayment. If we can help with anything else, please reach out to us at *************************.

Mo I

6 years ago

NFM tricked us into buying a warranty that they claimed covered everything for fabric, but when tried to make claim turns out it didn't. We have had couch less than a year and seams unraveling and warranty nor NFM will fix it. I feel frauded by NFM because they conceived ya to buy a warranty under false statements. They lied to us and now we have a couch less than a year old unraveling. Do not buy the warranties they are a fraud. Be careful buying from here

Business response:

Thank you for your feedback, Mo. We're sorry to hear that the sofa is not holding up as expected. The ********* fabric plan covers accidental damage including stains, punctures, etc. Seam separation is considered a manufacturer defect and since you purchased a clearance/floor model set, the piece does not have a manufacturer warranty. You can reach out to ********* at ************** for a prorated refund on the plan if you no longer wish to have the protection. We're sorry for any misunderstandings.

Chris P

6 years ago

I ordered a complete set of kitchen appliances through Nebraska Furniture Mart on February 10. For the most part, the appliances were delivered and installed with no issues. If it would have ended there, I would have been satisfied. It has been over three months and the refrigerator that I ordered has yet to be delivered and there is no hope in sight. I have talked to multiple customer service representatives and sales managers, and get told the same thing They have scheduled 5 different deliveries, for which I received call... read more

Business response:

Hi Chris! We're very sorry to hear about the delay with your refrigerator. We understand this can be very frustrating. Unfortunately, arrival dates from the vendor are subject to delay **************************************, many companies are behind schedule. You mentioned that we have offered some options, but we would be happy to discuss this further and see if we can provide any other options. Please email us at ******************, live chat at ***********, or call us at *************************. Thank you for your pat... read more

Melissa L

6 years ago

I ordered a ceiling fan through NFM on April 22. It was supposed to ship the week of April 27 but did not. I got a notice that it shipped on May 7th and I would receive it May 11 but I didn't. I checked the ***** shipping information and it says the label was created but it doesn't appear that it actually shipped. I called NFM customer care and was told this was shipping directly from the Hunter Fan warehouse. Nobody can seem to give me any status. ************************************************************ Um okay I get it... read more

Business response:

Hi Melissa. We're very sorry for the delay in receiving your item and not receiving an accurate answer on arrival. The ***** tracking numbers shows this item was delivered on 05/13/2020. If there are any additional issues, please call us at ************** ext. 22445, email us at ******************, or live chat at ***********. We would be happy to assist.