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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Nebraska Furniture Mart is more than just a furniture store. With everything from mattresses to washers and dryers, to the latest in electronics and home security systems, flooring and lawn equipment, available in store or online.
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
First, I had wanted to send my complaint directly to the store's manager or a general manager but after asking different people multiple times the information was initially withheld and after being persistent the bests I could get was a customer service manager and the generic NFM email address. But since my issue is largely with the customer service management I didn't feel confident that it would be taken seriously. I purchased a computer on the NFM website on 7/3/2020 and drove to pick up the computer at the NFM The Colo... read more
Business response:
Hi Christopher. Thank you for reaching out about your recent experience with NFM. We're very sorry to hear about this and understand it can be frustrating. We are working to stabilize our warehouse wait times as we work through increased workload from Covid-19. We appreciate your patience. Your complaint has been forwarded directly to Brittany's manager to make her aware and use as a training opportunity. We appreciate your business and we hope that you will shop with us again in the future.
They use subpar communication and are unwilling to work with customer to fix issues or provide fair options. Payment center is handled by a third party so it doesn't include crucial information customers should be made aware on time, like when a promotion is about to expire and interest will be charged. Instead it is buried in the statement among a bunch of text. They also only show a total amount due in both the online payment center and billing statements which makes customers unclear what balance, or purchase, they're pay... read more
Business response:
Hi Sandy. Thank you for reaching out regarding NFM's billing and accounting. We're sorry to hear of any confusion that may have occurred with our phone payment system and statements. Every statement, whether they are received electronically or on paper, breaks down each group balance and promotion end date. If you make a payment online or over the phone, you will need to call us after the payment posts to apply it to a specific group. However, if you mail in your payment, you can specify which groups you want to pay on, in t... read more
I purchased a couch set on May 16th, and they pushed some interest free promo for a year, and told me to use the NFM credit card. I wanted to pay it off & didn't want to establish another line of credit, but we tried it. The couch is delivered about a couple of weeks later and they dropped it off outside in front of the house instead of inside due to Covid-19. As soon as we got the couch inside we noticed we got sent the wrong couch. We called NFM immediately once we saw it was the wrong couch, and told them to come pick it ... read more
Business response:
Hi William. Thank you for reaching out to us regarding this matter. We're very sorry to hear of the situation. At this time, it looks like the account has been corrected and your balance is zero. You should also be receiving a check in the mail for an overpayment. If we can help with anything else, please reach out to us at *************************.
NFM tricked us into buying a warranty that they claimed covered everything for fabric, but when tried to make claim turns out it didn't. We have had couch less than a year and seams unraveling and warranty nor NFM will fix it. I feel frauded by NFM because they conceived ya to buy a warranty under false statements. They lied to us and now we have a couch less than a year old unraveling. Do not buy the warranties they are a fraud. Be careful buying from here
Business response:
Thank you for your feedback, Mo. We're sorry to hear that the sofa is not holding up as expected. The ********* fabric plan covers accidental damage including stains, punctures, etc. Seam separation is considered a manufacturer defect and since you purchased a clearance/floor model set, the piece does not have a manufacturer warranty. You can reach out to ********* at ************** for a prorated refund on the plan if you no longer wish to have the protection. We're sorry for any misunderstandings.
I ordered a complete set of kitchen appliances through Nebraska Furniture Mart on February 10. For the most part, the appliances were delivered and installed with no issues. If it would have ended there, I would have been satisfied. It has been over three months and the refrigerator that I ordered has yet to be delivered and there is no hope in sight. I have talked to multiple customer service representatives and sales managers, and get told the same thing They have scheduled 5 different deliveries, for which I received call... read more
Business response:
Hi Chris! We're very sorry to hear about the delay with your refrigerator. We understand this can be very frustrating. Unfortunately, arrival dates from the vendor are subject to delay **************************************, many companies are behind schedule. You mentioned that we have offered some options, but we would be happy to discuss this further and see if we can provide any other options. Please email us at ******************, live chat at ***********, or call us at *************************. Thank you for your pat... read more
I ordered a ceiling fan through NFM on April 22. It was supposed to ship the week of April 27 but did not. I got a notice that it shipped on May 7th and I would receive it May 11 but I didn't. I checked the ***** shipping information and it says the label was created but it doesn't appear that it actually shipped. I called NFM customer care and was told this was shipping directly from the Hunter Fan warehouse. Nobody can seem to give me any status. ************************************************************ Um okay I get it... read more
Business response:
Hi Melissa. We're very sorry for the delay in receiving your item and not receiving an accurate answer on arrival. The ***** tracking numbers shows this item was delivered on 05/13/2020. If there are any additional issues, please call us at ************** ext. 22445, email us at ******************, or live chat at ***********. We would be happy to assist.
Terrible...waiting in pickup line for hour and a half only to be told I have to wait another hour in the garage. Then told I have to go inside to get order because order only showed the warranty not the product. I will not recommend this place to others until they get their crap together!
Business response:
Hi John. We are terribly sorry to hear of the long wait you experienced at our pick up dock. NFM strives for speedy and smooth pick ups and waiting that long is not the norm. We're sorry of any inconveniences this may have caused you. Please call us at *************************, email us at ******************, or live chat at ******* so we can look into the situation further.
I purchased a refrigerator on April 24th, set to be delivered May 6th... waited all day may 6th, no calls etc, then receive a call asking hours before delivery saying that the refrigerator purchased is discontinued... soon why were we able to purchase it almost 2 weeks prior and not receive a call until shortly before the time we were expecting the fridge? So hoping nfm we'd make it right asked our options, and they told us of a comparable one that was a few hundred dollars more, but was only willing to knock $40 off the pri... read more
Business response:
Hi Mary! We're very sorry to hear of your experience. We understand how frustrating it can be to not have a working fridge, especially with spending so much time at home lately. It appears we delivered a fridge on 05/08/2020. There are no notes about an issue with that fridge. Is everything okay with that? If it's not, please call us at *************************, email us at ******************, or live chat at ***********. We would love to make this right if it hasn't already been. Thank you for your business.
i want to buy their products and the idiotic website does not inform you that they have a limit of 300 miles from a store until you research it on the bottom of a FAQ page. It could mention it on the home page, or when you add it to your cart, or when it asks for the shipping address and then verifies it, or when it asks for the billing address, or at very least before adding phone number email and all credit card info to be told at the submit order screen... oh we dont ship to your state. Cant be a sign of a well intentione... read more
Business response:
Hi Jason! We're sorry for any inconvenience this situation may have caused you. We can assure you that NFM takes your privacy and security very seriously. We do not sell or distribute your personal information. You can find our full privacy policy here:***********************************.
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 245 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is open now. It will close at 8:00 p.m.
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