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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
You guys don't hold up to your Warrantees. I shouldn't have to go threw a third parties to get what i want when i paid for it and paid for a warrantee. You guys are serious garbage at putting information out and then falsely advertising your deals. I will never again buy a warranted. *********
Business response:
Hello Lolon, we apologize for any frustrations with our extended protection plan company. We would be happy to look into this for you, please reach out to us directly at **************, email ****************** or chat in at ***********. We look forward to hearing from you!
You guys don't hold up to your Warrantees. I shouldn't have to go threw a third parties to get what i want when i paid for it and paid for a warrantee. You guys are serious garbage at putting information out and then falsely advertising your deals. I will never again buy a warranted. *********
Business response:
Hello Lolon, we apologize for any frustrations with our extended protection plan company. We would be happy to look into this for you, please reach out to us directly at **************, email ****************** or chat in at ***********. We look forward to hearing from you!
I WOULD GIVE 0 STARS IF I COULD! So I left a review a few months ago which is attached below... DO NOT BUY FROM THIS COMPANY! I've been dealing with this headache since JUNE! Problem AFTER PROBLEM! Please READ! In addition to that complaint, when my bed was originally installed my bed rail and headboard was damaged. The SAME people who installed and damaged my bed were the ones who came to fix it -_-. The guy clearly had an attitude finding out that they had to replace the railing AND the headboard; arguing with me that the... read more
Business response:
Hi Breyanna, we apologize for the negative experience you have encountered with us. We understand your frustrations with the delays, deliveries as well as the TV. Please feel free to contact us at **************, email ****************** or live chat at************ and we can see if all options have been explored or see if there is anything further that can be done. We appreciate you choosing Nebraska Furniture Mart and look forward to helping you again.
I WOULD GIVE 0 STARS IF I COULD! So I left a review a few months ago which is attached below... DO NOT BUY FROM THIS COMPANY! I've been dealing with this headache since JUNE! Problem AFTER PROBLEM! Please READ! In addition to that complaint, when my bed was originally installed my bed rail and headboard was damaged. The SAME people who installed and damaged my bed were the ones who came to fix it -_-. The guy clearly had an attitude finding out that they had to replace the railing AND the headboard; arguing with me that the... read more
Business response:
Hi Breyanna, we apologize for the negative experience you have encountered with us. We understand your frustrations with the delays, deliveries as well as the TV. Please feel free to contact us at **************, email ****************** or live chat at************ and we can see if all options have been explored or see if there is anything further that can be done. We appreciate you choosing Nebraska Furniture Mart and look forward to helping you again.
We were supposed to have a service call yesterday 10-27-21. My time was wasted due to a no call or show of the technician. NFM I understand that you farm out your service calls. Its easier that way. It shifts the blame off of you. What I don't understand is how frustrating it is to get ahold of someone to find out why. We have been rescheduled without anyone talking to us. I have to take off work and burn a vacation day just to be at my house to wait all day for a service technician to show up (hopefully they will) when if t... read more
Business response:
Hello Kris, we apologize about the service call, and can understand how frustrating it would be to miss work. We have not service techs at NFM, however we do contract furniture service techs through third parties. If it is an appliance or electronic that would be through the vendor or extended service plan company. We are not sure what happened in your case, however we can contact our techs or the extended warranty to see if we can get this resolved. Please contact us at **************, email ****************** or chat in at... read more
We were supposed to have a service call yesterday 10-27-21. My time was wasted due to a no call or show of the technician. NFM I understand that you farm out your service calls. Its easier that way. It shifts the blame off of you. What I don't understand is how frustrating it is to get ahold of someone to find out why. We have been rescheduled without anyone talking to us. I have to take off work and burn a vacation day just to be at my house to wait all day for a service technician to show up (hopefully they will) when if t... read more
Business response:
Hello Kris, we apologize about the service call, and can understand how frustrating it would be to miss work. We have not service techs at NFM, however we do contract furniture service techs through third parties. If it is an appliance or electronic that would be through the vendor or extended service plan company. We are not sure what happened in your case, however we can contact our techs or the extended warranty to see if we can get this resolved. Please contact us at **************, email ****************** or chat in at... read more
I ordered a sofa on January 2nd, 2021. I was told the lead time was 4 months and to expect delivery in April 2021. The delivery date was pushed back to June, then July, then September....As of October 22, 2021, I have still not received it. I am now being told that the date has been pushed back to mid-November. I have called over 10 times only to be told they have no information other than the order is processing. It was recommended that I contact my sales person. I have done so. No return calls. On 3 occasions, I have reque... read more
Business response:
Hello Lynn, we apologize for the delay with your order as well as the lack of communication from sales. We understand your frustrations, and we would be delighted to contact the vendor on your behalf to get a status update. Also for the long delay we can look into compensation if you have not already received any. We encourage you to please chat in to us at *********** or email us at ******************. We look forward to hearing from you!
I ordered a sofa on January 2nd, 2021. I was told the lead time was 4 months and to expect delivery in April 2021. The delivery date was pushed back to June, then July, then September....As of October 22, 2021, I have still not received it. I am now being told that the date has been pushed back to mid-November. I have called over 10 times only to be told they have no information other than the order is processing. It was recommended that I contact my sales person. I have done so. No return calls. On 3 occasions, I have reque... read more
Business response:
Hello Lynn, we apologize for the delay with your order as well as the lack of communication from sales. We understand your frustrations, and we would be delighted to contact the vendor on your behalf to get a status update. Also for the long delay we can look into compensation if you have not already received any. We encourage you to please chat in to us at *********** or email us at ******************. We look forward to hearing from you!
I would not buy any product from NFM because they do not support the products they sale. I bought a ***** mattress with a ten year warranty from NFM. In less than one year the center of the mattress sinks in the middle, which they agree it sinks, but not 1.5". So they and ***** are not backing their products. I weigh 180 and wife weighs 105. So weight is not the issue.
Business response:
Hello Rich, we are sorry to hear about your issues with your mattress. We understand your frustrations, however we are just the retailer so we have to follow the requests from the manufacturer. In order for a mattress claim to be considered they do require a 1.5" impression to be present. If you feel your mattress abides by the 1.5" indention please let us know, and we will be happy to assist you with setting up a claim. If we can help with anything further please let us know, we can be reached at **************, by chat at ... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 248 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is open now. It will close at 8:00 p.m.
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