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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
I would not buy any product from NFM because they do not support the products they sale. I bought a ***** mattress with a ten year warranty from NFM. In less than one year the center of the mattress sinks in the middle, which they agree it sinks, but not 1.5". So they and ***** are not backing their products. I weigh 180 and wife weighs 105. So weight is not the issue.
Business response:
Hello Rich, we are sorry to hear about your issues with your mattress. We understand your frustrations, however we are just the retailer so we have to follow the requests from the manufacturer. In order for a mattress claim to be considered they do require a 1.5" impression to be present. If you feel your mattress abides by the 1.5" indention please let us know, and we will be happy to assist you with setting up a claim. If we can help with anything further please let us know, we can be reached at **************, by chat at ... read more
If I could give 0 stars I would. Nebraska Furniture Mart has constantly lied about the availability of appliances and is very quick to make a sale and take your money. We ordered a fridge In November of 2020 and was told it would arrive by the time our house was finished being built in April of 2021 and would be ready way before then. After delays and fast forward to August of 2021 I called a week before delivery was to take place and am told that the fridge has been discontinued and I will not receive it. This was so frustr... read more
Business response:
Hello Nathan, we apologize for the long wait with getting your fridge. We understand how frustrating these delays can be, however we promise we want you to received your fridge just as much as you do. The reason we want you to have your fridge is for multiple reasons, the first as of right now you can cancel at any moment so we would have to give you a full refund, and would not make the sale. The second reason we want you to receive your fridge is we would have a satisfied customer who will want to continue to shop with us.... read more
If I could give 0 stars I would. Nebraska Furniture Mart has constantly lied about the availability of appliances and is very quick to make a sale and take your money. We ordered a fridge In November of 2020 and was told it would arrive by the time our house was finished being built in April of 2021 and would be ready way before then. After delays and fast forward to August of 2021 I called a week before delivery was to take place and am told that the fridge has been discontinued and I will not receive it. This was so frustr... read more
Business response:
Hello Nathan, we apologize for the long wait with getting your fridge. We understand how frustrating these delays can be, however we promise we want you to received your fridge just as much as you do. The reason we want you to have your fridge is for multiple reasons, the first as of right now you can cancel at any moment so we would have to give you a full refund, and would not make the sale. The second reason we want you to receive your fridge is we would have a satisfied customer who will want to continue to shop with us.... read more
Nebraska Furniture Mart has no ability to provide the appliances they are selling. We ordered in July three appliances. We were told the brand ***** does not have delays and now they do not know if they will get our items until January. They are misleading and say they are no delays and then they cannot provide the product. Also, there is no correspondence. You have to hunt down your sales person until he finally calls you back.
Business response:
Hello Tanya, we apologize for the delay with your appliance order. We understand your frustrations, and unfortunately we are at the mercy of the vendor. We want you to receive your order as much as you do, and we work with our vendors as much as possible to get appliances in as soon as possible. We are not the only retailer with this issue, however we are lucky to have built a great bond with many of our vendors to hopefully get the appliances as soon as possible. If you would like to re-select to something in stock our sale... read more
Nebraska Furniture Mart has no ability to provide the appliances they are selling. We ordered in July three appliances. We were told the brand ***** does not have delays and now they do not know if they will get our items until January. They are misleading and say they are no delays and then they cannot provide the product. Also, there is no correspondence. You have to hunt down your sales person until he finally calls you back.
Business response:
Hello Tanya, we apologize for the delay with your appliance order. We understand your frustrations, and unfortunately we are at the mercy of the vendor. We want you to receive your order as much as you do, and we work with our vendors as much as possible to get appliances in as soon as possible. We are not the only retailer with this issue, however we are lucky to have built a great bond with many of our vendors to hopefully get the appliances as soon as possible. If you would like to re-select to something in stock our sale... read more
2 delivery guys from Nebraska furniture mart hod to take the doors off the fridge to get it through the 1st door through the 2nd door it wouldn't fit wouldn't fit and they just picked up their tools and left they didn't even tell us they were leaving they just snuck off so me and my wife had to take 4 more parts off and get it through ourselves and my wife got it back together and they took the screws to the doors with them and customer service called them and they lied and said they left it by the toolbox on the table but t... read more
Business response:
Hello Tommy, we apologize for the issues you encountered when getting your fridge delivered. We understand how upsetting this can be, and we would be happy to look into a resolution for you. Please contact us directly by chat at ***********, through email at ****************** or by phone at **************. We hope to hear from you soon!
2 delivery guys from Nebraska furniture mart hod to take the doors off the fridge to get it through the 1st door through the 2nd door it wouldn't fit wouldn't fit and they just picked up their tools and left they didn't even tell us they were leaving they just snuck off so me and my wife had to take 4 more parts off and get it through ourselves and my wife got it back together and they took the screws to the doors with them and customer service called them and they lied and said they left it by the toolbox on the table but t... read more
Business response:
Hello Tommy, we apologize for the issues you encountered when getting your fridge delivered. We understand how upsetting this can be, and we would be happy to look into a resolution for you. Please contact us directly by chat at ***********, through email at ****************** or by phone at **************. We hope to hear from you soon!
Buyer beware do not do business with this company. I purchased a mattress/box springs set and first off, the box springs was about 4 inches thick. I have books thicker. It swayed in the middle, how is that supposed to support anything? I returned it, no harm no fowl. The queen size "mattress" I was sold turned out to be a queen size pillow disguised as a mattress. No support, sank in the middle, I decided to return it. What a nightmare. Hours on chat, days exchanging emails. Initially I was told it would be a nearly $100 pic... read more
Business response:
Hello Tammy, we apologize the mattress you purchased was not to your satisfaction. We understand how upsetting this can be, however we are happy to hear you were able to get this resolved. We do have a national sales team that would be happy to point you in the right direction to find a more suitable mattress. They can be reached at *************************.
Buyer beware do not do business with this company. I purchased a mattress/box springs set and first off, the box springs was about 4 inches thick. I have books thicker. It swayed in the middle, how is that supposed to support anything? I returned it, no harm no fowl. The queen size "mattress" I was sold turned out to be a queen size pillow disguised as a mattress. No support, sank in the middle, I decided to return it. What a nightmare. Hours on chat, days exchanging emails. Initially I was told it would be a nearly $100 pic... read more
Business response:
Hello Tammy, we apologize the mattress you purchased was not to your satisfaction. We understand how upsetting this can be, however we are happy to hear you were able to get this resolved. We do have a national sales team that would be happy to point you in the right direction to find a more suitable mattress. They can be reached at *************************.
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 248 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is open now. It will close at 8:00 p.m.
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