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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 S 72nd St, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Terrible...waiting in pickup line for hour and a half only to be told I have to wait another hour in the garage. Then told I have to go inside to get order because order only showed the warranty not the product. I will not recommend this place to others until they get their crap together!
Business response:
Hi John. We are terribly sorry to hear of the long wait you experienced at our pick up dock. NFM strives for speedy and smooth pick ups and waiting that long is not the norm. We're sorry of any inconveniences this may have caused you. Please call us at *************************, email us at ******************, or live chat at ******* so we can look into the situation further.
I purchased a refrigerator on April 24th, set to be delivered May 6th... waited all day may 6th, no calls etc, then receive a call asking hours before delivery saying that the refrigerator purchased is discontinued... soon why were we able to purchase it almost 2 weeks prior and not receive a call until shortly before the time we were expecting the fridge? So hoping nfm we'd make it right asked our options, and they told us of a comparable one that was a few hundred dollars more, but was only willing to knock $40 off the pri... read more
Business response:
Hi Mary! We're very sorry to hear of your experience. We understand how frustrating it can be to not have a working fridge, especially with spending so much time at home lately. It appears we delivered a fridge on 05/08/2020. There are no notes about an issue with that fridge. Is everything okay with that? If it's not, please call us at *************************, email us at ******************, or live chat at ***********. We would love to make this right if it hasn't already been. Thank you for your business.
i want to buy their products and the idiotic website does not inform you that they have a limit of 300 miles from a store until you research it on the bottom of a FAQ page. It could mention it on the home page, or when you add it to your cart, or when it asks for the shipping address and then verifies it, or when it asks for the billing address, or at very least before adding phone number email and all credit card info to be told at the submit order screen... oh we dont ship to your state. Cant be a sign of a well intentione... read more
Business response:
Hi Jason! We're sorry for any inconvenience this situation may have caused you. We can assure you that NFM takes your privacy and security very seriously. We do not sell or distribute your personal information. You can find our full privacy policy here:***********************************.
We purchased **** riding mower via phone with salesperson; it was delivered 4/24. It did not work. NFM sent 2 of their employees to show us how the mower work, it still did not work. NFM said because it has gas in it, they can't return/replace and we have to go to manufacturer. Went to manufacturer and they said NFM is responsible because it was delivered unworkable. We are stuck with an expensive mower that doesn't work. Because we purchased the extended warranty, we are going that route to try to get resolution. I will nev... read more
Business response:
Hi Leonard. We're very sorry to hear that the lawn mower isn't working. Due to OSHA, DOT, and EPA regulations, NFM cannot take back any item that has had gasoline or oil in it because we are not set up to handle those materials. It appears a customer service rep has been working with Toro and a local service company to get the lawn mower fixed. Please reach out to us if we can help with anything else.
I ordered a desk on the 18th that was meant to be delivered on the 25th. I had no notice that it was *** who would deliver and there was NO details in the email on delivery. I called on the 24th to find out when it would be delivered and if we are still on track only to be told some "oh I dont think it went to ***" and only then the next day (the day it was meant to be delivered) did i get notification that the order was created for *** to come pick up. Today after much more delay it was meant to be delivered, i have video ... read more
Business response:
Hi Raffi. We're very sorry to hear of the experience you had with your order and our customer service. We never want our customers to feel as if we do not care. We have made note of the interaction to ensure it does not happen again in the future. For the return, it looks like UPS picked up the item yesterday and you should receive your credit in a few business days.
NFM sends emails every day, but if you click the unsubscribe link to try to stop that endless spam, the update button doesn't work. Isn't that illegal to not have a working method to unsubscribe?
Business response:
Hi Rod! We're very sorry to hear the unsubscribe button is not working. We understand that can be frustrating. We have removed promotional emails from your email address and you should stop receiving them in a few business days.
If I could give no stars, I would. I have tried for 2 years now to pay off the cc I have with nfm. No one has reached out to me - phone, email, mail - I've reached out to them each time. In may of 2018 I made a huge payment on my card and they closed it. After that, silence. The last I talked to someone there they told me to talk to the law office handling my pay off. First, they gave me a wrong number so I had to call back. Mind you, I offered to pay the card in full. The next number they gave me, was a random guys cell pho... read more
Business response:
Hi Courtney. We're sorry for the issues you've experienced with your account. The account has been handed to a collection agency at this point so you will need to speak with them. After the account has been settled, you may request to dispute late tallies reported to the credit bureau by emailing us at ********************.
If I could give them 0 stars I would service after install is very bad I bought ********* refrigerator from them 5 months ago and still does not make ice they have been out more than a hand full of times and still keep changing out parts with the crisis with covid 19 and my best sorse of water is not dispensing I am going to talk to the sales guy about getting a new one that is the last time I will contact Nebraska I am very disappointed service after install is very bad please someone read this if I can get some help would ... read more
Do not purchase the protection plan! IT IS A SCAM!! They tell you everything is protected up to 5 years. We submitted our claim in the first year and they denied it because they said the damage happened not within 30 days. My wife wasn't sure of the exact date and just through a date within the last few weeks. They claim they send you info via snail mail that tells about the fine print. Basically they have a way around everything. Do not purchase the protection plan.
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 4.1 star rating with 1,397 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open at 11:00 a.m.
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