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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Never buy appliances from NFM - just don't. I bought a refrigerator from them two years ago and their lack of handling with their extended warranty is the worst. It was their handling of a washer/dryer purchase that is the subject of this complaint. I bought a W/D from them 5/26/2021 with an expected delivery date of 7/3/2021. The date has moved out several times as far out as Dec 2022. Last week they contacted me and said that they had arrived early and were delivering it on Saturday 12/18/2021. I called to ask if this was ... read more
Business response:
Hello Robert, we apologize for your recent delivery issues with the washer and dryer. We understand your frustrations, and we would be happy to see if there is anything that can be done to resolve this. Please contact us at **************, email******************* or chat with us at ***********.
Bought furniture here in May and the furniture is just cheap. I bought a table and chairs and the legs and cross bars on the chairs fall off everytime you move the chairs but to put super glue on them. Also got a couch and loveseat and the couch was missing an leg to where I called after it was unpacked and gave me the run around about it needless to say couch still has no leg and under the cushion the fabric is already pulling away from the arm and mind you even got the insurance on it and now they are fighting with me to r... read more
Bought furniture here in May and the furniture is just cheap. I bought a table and chairs and the legs and cross bars on the chairs fall off everytime you move the chairs but to put super glue on them. Also got a couch and loveseat and the couch was missing an leg to where I called after it was unpacked and gave me the run around about it needless to say couch still has no leg and under the cushion the fabric is already pulling away from the arm and mind you even got the insurance on it and now they are fighting with me to r... read more
I bought a refrigerator in the beginning of August and it was delivered within a week. Once the refrigerator was plugged in I left the house for a couple of hours and came back and it was making a very loud noise. So much so I had to unplug it. I went to NFM the next day so that I could get it replaced. They never replaced the refrigerator. It sat in my home till Thanksgiving week and finally I decided to look elsewhere. When the refrigerator was delivered it was never unpacked and when they picked it up the day after Thanks... read more
Business response:
Hello Brenda, we apologize for the issues you encountered with your refrigerator. We understand how important this appliance is, and how frustrating it can be to wait so long to get a replacement. We appreciate you for providing this feedback, and if there is anything further we can assist with please feel free to contact us at **************, by email at ****************** or through chat at ***********.
I bought a refrigerator in the beginning of August and it was delivered within a week. Once the refrigerator was plugged in I left the house for a couple of hours and came back and it was making a very loud noise. So much so I had to unplug it. I went to NFM the next day so that I could get it replaced. They never replaced the refrigerator. It sat in my home till Thanksgiving week and finally I decided to look elsewhere. When the refrigerator was delivered it was never unpacked and when they picked it up the day after Thanks... read more
Business response:
Hello Brenda, we apologize for the issues you encountered with your refrigerator. We understand how important this appliance is, and how frustrating it can be to wait so long to get a replacement. We appreciate you for providing this feedback, and if there is anything further we can assist with please feel free to contact us at **************, by email at ****************** or through chat at ***********.
I purchased a new ** washer. Upon first load of laundry, I realized the machine was damaged and leaked water in my hallway, two bedrooms, and through the ceiling in my basement causing $8,900 worth of damages. They were quick to fix the machine but I have called every day for 2 weeks straight and left messages every time but they refuse to call back.
Business response:
Hello Sean, we apologize about the incident with your washer. We understand your frustrations, and we would be delighted to assist you with this. Please chat in at ***********, email ****************** or call us at **************. We look forward to hear from you!
NFM does not care about their customers the sales people have no idea what they are talking about and they promise things that do not exist! I have ordered through NFM for years ************************** My parents ordered a bed with adjustable base and the delivery guys damaged a bunch of things on their walls. Broken glass from pictures and nails ripped out of the wall then the guy stood their just looking at my Dad like what. No I am so sorry no we will get this fixed just clueless look. Along with that complained how ha... read more
Business response:
Hello Amanda, we apologize for the multiple issues you have encountered with us. We understand this can cause unnecessary frustrations, and we would love to assist with getting this resolved. Please contact us at **************, email ****************** or chat in at ***********. We hope to hear from you soon!
I purchased a new ** washer. Upon first load of laundry, I realized the machine was damaged and leaked water in my hallway, two bedrooms, and through the ceiling in my basement causing $8,900 worth of damages. They were quick to fix the machine but I have called every day for 2 weeks straight and left messages every time but they refuse to call back.
Business response:
Hello Sean, we apologize about the incident with your washer. We understand your frustrations, and we would be delighted to assist you with this. Please chat in at ***********, email ****************** or call us at **************. We look forward to hear from you!
NFM does not care about their customers the sales people have no idea what they are talking about and they promise things that do not exist! I have ordered through NFM for years ************************** My parents ordered a bed with adjustable base and the delivery guys damaged a bunch of things on their walls. Broken glass from pictures and nails ripped out of the wall then the guy stood their just looking at my Dad like what. No I am so sorry no we will get this fixed just clueless look. Along with that complained how ha... read more
Business response:
Hello Amanda, we apologize for the multiple issues you have encountered with us. We understand this can cause unnecessary frustrations, and we would love to assist with getting this resolved. Please contact us at **************, email ****************** or chat in at ***********. We hope to hear from you soon!
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 248 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is open now. It will close at 8:00 p.m.
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