Nebraska Furniture Mart

4.1

Furniture Stores
Omaha, NE

About this business

Retail Furniture Stores

Location details

700 S 72nd St, Omaha, NE, 68114, United States

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Weekday	Schedule	Status
Mon	11:00 a.m. to 8:00 p.m.
Tue	11:00 a.m. to 8:00 p.m.
Wed	11:00 a.m. to 8:00 p.m.
Thu	11:00 a.m. to 8:00 p.m.
Fri	11:00 a.m. to 8:00 p.m.
Sat	10:00 a.m. to 8:00 p.m.
Sun	11:00 a.m. to 8:00 p.m.

4.11,397 reviews

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Crystal S

5 years ago

Spent all day shopping online put zip code in for availability , said my area was ok ! Got all the way through check out and it said not available in my state . Talked with chat help .. they gave me a number to call I spoke with Tyler , have him the 5 items I wanted he spoke with his manager Tony and he said no they couldn't send them to me. And again I said right on my screen it is showing my zip code and my city all items are available !! This is false advertising ! NOT HAPPY!

Business response:

Hello Crystal. We're sorry to hear we were unable to ship to you. NFM delivers to 47 states (excluding Alaska, Hawaii and California); however, an establish NFM credit card is required to deliver to states outside our 13-state region of: · Arizona · Arkansas · Colorado · Iowa · Illinois · Kansas · Louisiana · Minnesota · Missouri · Nebraska · Oklahoma · South Dakota · Texas We understand this is frustrating and we apologize for any inconvenience this may have caused.

Brock R

6 years ago

We purchased a sofa and love seat about a month ago. We were told the furniture would be delivered on 08/27 which we were okay with. We told them up front that we needed an AM delivery. On 08/26 we received a call stating that we had an afternoon delivery scheduled for the next day. We called and told them that it had to be morning. They said that they only came to our City on Tuesdays and Thursdays but could set it up for September 1st for a morning delivery. We received a call Sunday evening indicating yet another PM Deliv... read more

Business response:

Hello Brock. We're very sorry to hear that the proper expectation for delivery was not set. While we can request delivery timeframes, we cannot guarantee them. Time frame requests can be even more difficult to accommodate with out of town routes. We understand this can be frustrating so we have credited back $50 worth of your delivery fee as a courtesy for the inconvenience. Please allow 3-5 business days for that to show on your card. We hope that you will shop with us again in the future.

Faith S

6 years ago

I ordered a table back in early June. Was told it would be delivered on the 28th of July, then I got a call saying it would be delivered on the 8th of August, on the 8th I look at the tracking to find out what the time frame for delivery would be and it said it would be delivered on 22nd if August. So once again I waited and then I received a call saying it would be delivered on the 22nd of August and once again I received a call saying no now it'll be delivered on the 30th of August. I called to find out what was going on a... read more

Business response:

Hi Faith. We're very sorry to hear about the experience you had with your dining set. We understand that is very frustrating. Unfortunately as a result of Covid-19, NFM and many other retailers have been experiencing higher than normal delays. We are working with our vendors to get in product for our customers as quickly as possible. An adjustment was made on your order for $49.13 for the inconvenience and store credit was offered but declined. If you wish to receive the store credit as additional compensation for the issue... read more

Jade J

6 years ago

Mid July I went into the NFM in Dallas and purchased one of the few couches that they had in stock at the warehouse and would not have to order. I was not moving until the end of August so I requested for the couch to be held there and I would pick up at the end of the Month. Now 8 days before I move I receive an email stating that there was a delay in my order, now how would their be a delay if I purchased a couch that was in stock and should have never even left the store? Turns out they were expecting a shipment of the co... read more

Business response:

Hello Jade. We're very sorry to hear that the sectional you ordered is not available when needed. As people are spending more time at home during the pandemic, we understand how frustrating and inconvenient this is. A loaner couch would be a possibility in this case. If you come in store and ask to speak with Andy E., clearance sales manager, we would be happy to get you set up with something to use as a loaner. If you have any additional questions or concerns, we can be reached at **************, email at ******************... read more

Charles W

6 years ago

The fact that in this day and age they refuse to take debit card payments anywhere but in the store is stupid. Especally when you get a call about a past due amount and are told u can only to sit on hold for 30+min to be told u cant. Also when you are buying a table from them and you go to pick it up only to be told they broke a leg and do u want to take it as is since your already here and still pay normal price..

Business response:

Thank you for your feedback. I am sorry to hear the we were not able to meet your expectations. I apologize for the long wait times and it is frustrating s frustrating andinconvenient for all parties involved. We are experiencing record high customer contacts through chats, emails and by phone since the pandemic started. We are trying to give all customers 100% of our attention as quickly and efficiently as we possibly can.We certainlyappreciate your patience while we learn to navigate this new "normal" and work on making im... read more

Carleen S

6 years ago

Takes too long to get parts for repair. Legs ordered for chair months ago the wood legs are Grinding down sawdust on my rug from chair. They say it's a special order. They sale you a warranty and the warranty doesn't cover what you think it covers. Purchased a large shag rug from them the warranty doesn't cover the fibers coming out or the flatting of the pile. Wait time to talk to a representative is greater than 20 minutes.

Business response:

Thank you for your feedback and I am sorry to hear about your concerns. NFM orders the parts from the manufacture and depending if they have the parts in the warehouse or not it can take an average of 8 weeks to arrive to your. With the covid 19 situation this has caused delays throughout the supply chain causing even further delays. I apologize for the long wait times and it is frustrating s frustrating and inconvenient for all parties involved. We are experiencing record high customer contacts through chats, emails and by ... read more

BECCA

6 years ago

THis company is a complete scam. they installed carpet at a low quality and installed something i did not purchase. They are not resolving this and not taking responsibility.

Business response:

Hello Rebecca! We are sorry to hear of the situation regarding your flooring order. Our records indicate that our flooring service manager, Cliff, is working with you on this matter. If you have any additional questions or concerns, please address those with him. Thank you for your feedback.

Gina C

6 years ago

I ordered an "in stock" sofa on May 21, 2020, and was promised delivery of that sofa on June 5, 2020. My card was charged the day I ordered the item. It is now August 3, 2020. The sofa has never arrived. I have called NFM dozens of times and am left on indefinite hold. I have emailed repeatedly to your "Omahaorderinfo" email address and never receive a response. No one ever calls to give me ANY type of an update on the order. This is a horrible way to do business. Delays happen. I understand that. But given that you have my ... read more

Business response:

Hi Gina. We're very sorry to hear about your experience. We do have good news, however. The sectional is in stock and ready for delivery. Our first available date for delivery to you is Thursday 08/06. We have scheduled you for that date and you will receive a call the evening before with a two hour window and a call ahead before the drivers arrive. If this date does not work for you, please call us at *************************. Thank you for shopping with us.

jacob o

6 years ago

Have been lied to multiple times by service and staff on when our items will show up. We have already paid for these things months ago and still have not received them.

Business response:

I am sorry for any disappointment and understand it is quite frustrating. The estimated arrival dates are provided by the manufacture and based on their stock availability to ship and transportation. ******************************* with many manufactures having to close or work with limited staff and hours it has caused delays down the supply chain including getting replenishment stock to our warehouse. We are working closely with the manufactures on this issue. There is nothing more we would like than to be able to get our ... read more