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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Nebraska Furniture Mart is more than just a furniture store. With everything from mattresses to washers and dryers, to the latest in electronics and home security systems, flooring and lawn equipment, available in store or online.
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Mid July I went into the NFM in Dallas and purchased one of the few couches that they had in stock at the warehouse and would not have to order. I was not moving until the end of August so I requested for the couch to be held there and I would pick up at the end of the Month. Now 8 days before I move I receive an email stating that there was a delay in my order, now how would their be a delay if I purchased a couch that was in stock and should have never even left the store? Turns out they were expecting a shipment of the co... read more
Business response:
Hello Jade. We're very sorry to hear that the sectional you ordered is not available when needed. As people are spending more time at home during the pandemic, we understand how frustrating and inconvenient this is. A loaner couch would be a possibility in this case. If you come in store and ask to speak with Andy E., clearance sales manager, we would be happy to get you set up with something to use as a loaner. If you have any additional questions or concerns, we can be reached at **************, email at ******************... read more
The fact that in this day and age they refuse to take debit card payments anywhere but in the store is stupid. Especally when you get a call about a past due amount and are told u can only to sit on hold for 30+min to be told u cant. Also when you are buying a table from them and you go to pick it up only to be told they broke a leg and do u want to take it as is since your already here and still pay normal price..
Business response:
Thank you for your feedback. I am sorry to hear the we were not able to meet your expectations. I apologize for the long wait times and it is frustrating s frustrating andinconvenient for all parties involved. We are experiencing record high customer contacts through chats, emails and by phone since the pandemic started. We are trying to give all customers 100% of our attention as quickly and efficiently as we possibly can.We certainlyappreciate your patience while we learn to navigate this new "normal" and work on making im... read more
Takes too long to get parts for repair. Legs ordered for chair months ago the wood legs are Grinding down sawdust on my rug from chair. They say it's a special order. They sale you a warranty and the warranty doesn't cover what you think it covers. Purchased a large shag rug from them the warranty doesn't cover the fibers coming out or the flatting of the pile. Wait time to talk to a representative is greater than 20 minutes.
Business response:
Thank you for your feedback and I am sorry to hear about your concerns. NFM orders the parts from the manufacture and depending if they have the parts in the warehouse or not it can take an average of 8 weeks to arrive to your. With the covid 19 situation this has caused delays throughout the supply chain causing even further delays. I apologize for the long wait times and it is frustrating s frustrating and inconvenient for all parties involved. We are experiencing record high customer contacts through chats, emails and by ... read more
THis company is a complete scam. they installed carpet at a low quality and installed something i did not purchase. They are not resolving this and not taking responsibility.
Business response:
Hello Rebecca! We are sorry to hear of the situation regarding your flooring order. Our records indicate that our flooring service manager, Cliff, is working with you on this matter. If you have any additional questions or concerns, please address those with him. Thank you for your feedback.
I ordered an "in stock" sofa on May 21, 2020, and was promised delivery of that sofa on June 5, 2020. My card was charged the day I ordered the item. It is now August 3, 2020. The sofa has never arrived. I have called NFM dozens of times and am left on indefinite hold. I have emailed repeatedly to your "Omahaorderinfo" email address and never receive a response. No one ever calls to give me ANY type of an update on the order. This is a horrible way to do business. Delays happen. I understand that. But given that you have my ... read more
Business response:
Hi Gina. We're very sorry to hear about your experience. We do have good news, however. The sectional is in stock and ready for delivery. Our first available date for delivery to you is Thursday 08/06. We have scheduled you for that date and you will receive a call the evening before with a two hour window and a call ahead before the drivers arrive. If this date does not work for you, please call us at *************************. Thank you for shopping with us.
Have been lied to multiple times by service and staff on when our items will show up. We have already paid for these things months ago and still have not received them.
Business response:
I am sorry for any disappointment and understand it is quite frustrating. The estimated arrival dates are provided by the manufacture and based on their stock availability to ship and transportation. ******************************* with many manufactures having to close or work with limited staff and hours it has caused delays down the supply chain including getting replenishment stock to our warehouse. We are working closely with the manufactures on this issue. There is nothing more we would like than to be able to get our ... read more
Ordered a gaming chair that was on sale but when I arrived at the store was told it was an electronic not a chair which is uhm dumb? But whatever I'm not here to fight the technicalities of what tactics they used to get me into the store. Decided to buy the chair and have been just pushed off and said well this is the new date And then a new date And then a new date And then a new date And then a new date And then a new date And then a new date And then a new date They can try and say its because of COVID but when I ordered ... read more
Business response:
Hi Sergio. We're sorry to hear of the experiences you've had with your orders. We understand that can be frustrating. As you mentioned, Covid-19 has disrupted supply chains all across the world and some items were in higher demand than others, specifically office furniture as more people began to work from home. Items in this product group sold out quickly and we are working diligently to replenish our stock. Unfortunately, we have been experiencing longer than normal delays. If the item has not arrived yet, you could spea... read more
If I could give it 0 Stars I would. I had purchased a new couch and loveseat in February and while vacuuming in July I found a tear in the seat. Nfm was unwilling to help in any way even tho I still have a factory warranty on the product.
Business response:
I am sorry to hear this Daisy. I am showing that we did send service out and the issue was not caused from a manufactures defect. The manufactures warranty only covers issues caused from the manufacturing process. Accidental rips and tears would have been covered by the extended warranty which was declined. We would be happy to put in a cost and availability of a replacement casing for you but it would be an out of pocket expense. If you would like to proceed with this option please contact us by calling ************** exten... read more
Horrible customer service, bought gaming headsets from here didn't like them. Go to return them and they won't accept them due to a number not matching the outer display cover not the actual box. It's $400 headset I'm and now displeased and stuck with. Never buying anything from nfm again.
Business response:
We're sorry to hear about your recent experience with NFM. In order to accept a return, the serial number for all items must match. You can reach out to the manufacturer, ************, at ************** to see what options they may be able to provide.
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 245 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is open now. It will close at 8:00 p.m.
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