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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Nebraska Furniture Mart is more than just a furniture store. With everything from mattresses to washers and dryers, to the latest in electronics and home security systems, flooring and lawn equipment, available in store or online.
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Nebraska Furniture Mart officially lost my business today! I have spent thousands and thousands of dollars in this store and I have been treated like I don't matter at all. It's really easy to find someone in the store to sell you things, but when there's an issue expect to have a 30 minute wait on the phone and you will never find anyone with a spine or the authority to take care of you. After they missed my fridge delivery date I had to accept a different model to get it in our home before our set deadline. I should add th... read more
Business response:
I am sorry for any disappointment and understand it is quite frustrating. The estimated arrival dates are provided by the manufacture and based on their stock availability to ship and transportation. With the Covid 19 situation and with many manufactures having to close or work with limited staff and/or hours it has caused delays throughout the supply chain. These delays included getting the materials to produce the products and shipping to get the replenishment stock to our warehouse. There is nothing more we would like tha... read more
Recent customer kansas city ks location they do not sanitize/clean after customer i watch transaction for about 45 minutes no one came around to clean anything one protective lane why isn't all the lanes protective during covid 19? So u ask an employee how they was going be protected during their green friday he told me they are letting anyone in no one will be social distancing of cashier or shoppers was told every employee has to work how is this safe why is this being allowed they don't care about people safety just see d... read more
Business response:
Hello Chris. NFM is following current CDC and local state government guidelines. We have installed plexiglass and hand sanitizing stations, have increased our cleaning and sanitation measures, practice social distancing, and implemented a mandatory mask policy. The safety of our customers and staff is top priority. We appreciate your feedback and it will be passed along to our store director.
Was just notified by NFM that the sectional we purchased at the end of September and was supposed to be delivered mid-Oct, has been delayed a third time. This time an additional 10 days. NMF is hiding behind their position of "it's the vendors fault, not ours". This is a cop-out response so they can avoid taking responsibility for the delivery dates promised by their sales people. Yes, I'm aware of Covid and what it's done to the country, but NFM cannot provide a real date. At this point, I'm stuck waiting for this piece or ... read more
Business response:
I am sorry for any disappointment and understand it is quite frustrating. The estimated arrival dates are provided by the manufacture and based on their stock availability to ship and transportation. With the Covid 19 situation and with many manufactures having to close or work with limited staff and/or hours it has caused delays throughout the supply chain. These delays included getting the materials to produce the products and shipping to get the replenishment stock to our warehouse. There is nothing more we would like tha... read more
They cheated us on our warranty for our couch and told us it wasn't their problem. The manager was terrible...her name was Alexandria. TERRIBLE SERVICE. Would not recommend ever doing business with Nebraska furniture mart.
Business response:
Hello Cheryl. We're sorry to hear you did not have a pleasant experience. We looked into your situation a little further by calling ********* on your behalf. The report from the service technician that was out indicated what parts were necessary to complete the repair. A part order was placed for those but it sounds like you only received part of what was ordered. We left a voicemail for the vendor to get an update on the part order, but once you received the parts, you'll need to reach out to ********* at **************to s... read more
My husband and I purchased our first home. We first purchased our bed from the mart on July 5th because they were having a big sale.. whatever. The sales man told us our bed would be available on August 14th for pick up. Was it ready?..NO!!! It was two weeks late. We were moving into out new home with out a bed. We were eventually able to pick it up two weeks later. On the 14th of August we went to the mart searching for a couch and end tables. We found a couch with a chase that we like and had to look for a sales man. The s... read more
Business response:
Hi Lillian. We're terribly sorry to hear of the experience you had ordering with NFM. We understand that all can be very frustrating. Unfortunately, we have been experiencing higher than normal delays on products and hold times as a result of Covid-19. Setting a proper expectations with our customers before a purchase is important and we apologize that did not happen. Management has been advised to be used as a coaching opportunity for the future. If you are interesting in looking for a different sofa that may be in stock an... read more
My first experience with Nebraska Furniture will most likely be my last. We bought a new home that we were basically furnishing from scratch. We spent over 6 hours shopping for everything from appliances to bedroom to living room furniture. About $8k later, we had completed about a third of list but we were exhausted and ready to go. This process in itself was exhausting and frustrating. We had picked out a fridge, washer, dryer, living room set, bedroom set, and dining room set. We received no help from anyone, and simply ... read more
Business response:
Hello Jennifer. We're very sorry to hear of the experience you've had ordering new furniture and appliances for your home. We understand that can be very frustrating. As you mentioned, the pandemic has definitely had an impact on the time it takes for NFM, as well as many other retailers, to get product in stock. Our merchandising and buying teams are working hard to get our customer's order filled. I see two items still on order; the wedge and a sofa table. The approximate arrival for both of these items is mid-October. Ple... read more
Spent all day shopping online put zip code in for availability , said my area was ok ! Got all the way through check out and it said not available in my state . Talked with chat help .. they gave me a number to call I spoke with Tyler , have him the 5 items I wanted he spoke with his manager Tony and he said no they couldn't send them to me. And again I said right on my screen it is showing my zip code and my city all items are available !! This is false advertising ! NOT HAPPY!
Business response:
Hello Crystal. We're sorry to hear we were unable to ship to you. NFM delivers to 47 states (excluding Alaska, Hawaii and California); however, an establish NFM credit card is required to deliver to states outside our 13-state region of: · Arizona · Arkansas · Colorado · Iowa · Illinois · Kansas · Louisiana · Minnesota · Missouri · Nebraska · Oklahoma · South Dakota · Texas We understand this is frustrating and we apologize for any inconvenience this may have caused.
We purchased a sofa and love seat about a month ago. We were told the furniture would be delivered on 08/27 which we were okay with. We told them up front that we needed an AM delivery. On 08/26 we received a call stating that we had an afternoon delivery scheduled for the next day. We called and told them that it had to be morning. They said that they only came to our City on Tuesdays and Thursdays but could set it up for September 1st for a morning delivery. We received a call Sunday evening indicating yet another PM Deliv... read more
Business response:
Hello Brock. We're very sorry to hear that the proper expectation for delivery was not set. While we can request delivery timeframes, we cannot guarantee them. Time frame requests can be even more difficult to accommodate with out of town routes. We understand this can be frustrating so we have credited back $50 worth of your delivery fee as a courtesy for the inconvenience. Please allow 3-5 business days for that to show on your card. We hope that you will shop with us again in the future.
I ordered a table back in early June. Was told it would be delivered on the 28th of July, then I got a call saying it would be delivered on the 8th of August, on the 8th I look at the tracking to find out what the time frame for delivery would be and it said it would be delivered on 22nd if August. So once again I waited and then I received a call saying it would be delivered on the 22nd of August and once again I received a call saying no now it'll be delivered on the 30th of August. I called to find out what was going on a... read more
Business response:
Hi Faith. We're very sorry to hear about the experience you had with your dining set. We understand that is very frustrating. Unfortunately as a result of Covid-19, NFM and many other retailers have been experiencing higher than normal delays. We are working with our vendors to get in product for our customers as quickly as possible. An adjustment was made on your order for $49.13 for the inconvenience and store credit was offered but declined. If you wish to receive the store credit as additional compensation for the issue... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 245 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is open now. It will close at 8:00 p.m.
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