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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 S 72nd St, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
I was sold a ********* plan with the purchase of our two sofas from NFM. I thought this would be a protection of my investment. ********* does not stand by their warranty. I had a separation in the seam that is stated to be covered on the paper that I received when I purchased the contract. The salesman even circled what was covered. I issued my claim and they denied it stating they do not cover seam separation on furniture. Save your money on the plan as what they say is covered vs what ********* states is two different thi... read more
Business response:
We're sorry to hear your claim was denied, Pete. We understand that is frustrating. The ********* Gold Plan does cover seam separation, however, the standard Fabric/Leather Plan does not since these plans only cover accidental damage and seam separation is a manufacturing defect. We would be happy to look into your order further and see how we may be able to assist. Please contact us at *************************************************************** ********************
We have used the Kansas City KS NFM since we first moved here in 2015. They are the easiest and fastest furniture store I have EVER been in. We have furnished all our homes with them. We are currently in the middle of remodeling our kitchen and have purchased every item from them. I did start the the order end of July and yes my items were pushed back three times. We checked multiple other places (including direct from the manufactures and found it was not just NFM. All were having the same issues. We worked with April *****... read more
Business response:
Thank you very much for the kind review, Tuesday! We are thrilled to hear NFM is your number one go-to for all your home furnishing needs. This has certainly been a crazy year, but at NFM we are doing our best to provide world class customer service while keeping our customers and staff safe. We appreciate all your business over the past 5 years and look forward to serving you for many years to come! If you need anything, we can be reached at *************************************************************** .
Lack of communication and delivery of the product is at the heart of this review. We purchased a bedroom suite on Sept 06 2020 at the Frisco location. On the order, we were given a delivery date of Oct 15. Given the current state of our supply chain issues, we understood the delivery date given to us. Oct 15 came and went with no delivery of the product we bought. We did not receive any phone calls or emails as to the status of our order. We logged into NFM.com and looked up our order on the "Order History" page. We entered ... read more
Business response:
I am sorry for any disappointment and understand it is quite frustrating. The estimated arrival dates are provided by the manufacture and based on their stock availability to ship and transportation. With the Covid 19 situation many manufactures have closed or working with limited staff and hours. This has caused delays down the supply chain including getting the materials to produce the products and shipping to get the replenishment stock to our warehouse. There is nothing more we would like than to be able to get our reple... read more
Nebraska Furniture Mart officially lost my business today! I have spent thousands and thousands of dollars in this store and I have been treated like I don't matter at all. It's really easy to find someone in the store to sell you things, but when there's an issue expect to have a 30 minute wait on the phone and you will never find anyone with a spine or the authority to take care of you. After they missed my fridge delivery date I had to accept a different model to get it in our home before our set deadline. I should add th... read more
Business response:
I am sorry for any disappointment and understand it is quite frustrating. The estimated arrival dates are provided by the manufacture and based on their stock availability to ship and transportation. With the Covid 19 situation and with many manufactures having to close or work with limited staff and/or hours it has caused delays throughout the supply chain. These delays included getting the materials to produce the products and shipping to get the replenishment stock to our warehouse. There is nothing more we would like tha... read more
Recent customer kansas city ks location they do not sanitize/clean after customer i watch transaction for about 45 minutes no one came around to clean anything one protective lane why isn't all the lanes protective during covid 19? So u ask an employee how they was going be protected during their green friday he told me they are letting anyone in no one will be social distancing of cashier or shoppers was told every employee has to work how is this safe why is this being allowed they don't care about people safety just see d... read more
Business response:
Hello Chris. NFM is following current CDC and local state government guidelines. We have installed plexiglass and hand sanitizing stations, have increased our cleaning and sanitation measures, practice social distancing, and implemented a mandatory mask policy. The safety of our customers and staff is top priority. We appreciate your feedback and it will be passed along to our store director.
Was just notified by NFM that the sectional we purchased at the end of September and was supposed to be delivered mid-Oct, has been delayed a third time. This time an additional 10 days. NMF is hiding behind their position of "it's the vendors fault, not ours". This is a cop-out response so they can avoid taking responsibility for the delivery dates promised by their sales people. Yes, I'm aware of Covid and what it's done to the country, but NFM cannot provide a real date. At this point, I'm stuck waiting for this piece or ... read more
Business response:
I am sorry for any disappointment and understand it is quite frustrating. The estimated arrival dates are provided by the manufacture and based on their stock availability to ship and transportation. With the Covid 19 situation and with many manufactures having to close or work with limited staff and/or hours it has caused delays throughout the supply chain. These delays included getting the materials to produce the products and shipping to get the replenishment stock to our warehouse. There is nothing more we would like tha... read more
They cheated us on our warranty for our couch and told us it wasn't their problem. The manager was terrible...her name was Alexandria. TERRIBLE SERVICE. Would not recommend ever doing business with Nebraska furniture mart.
Business response:
Hello Cheryl. We're sorry to hear you did not have a pleasant experience. We looked into your situation a little further by calling ********* on your behalf. The report from the service technician that was out indicated what parts were necessary to complete the repair. A part order was placed for those but it sounds like you only received part of what was ordered. We left a voicemail for the vendor to get an update on the part order, but once you received the parts, you'll need to reach out to ********* at **************to s... read more
My husband and I purchased our first home. We first purchased our bed from the mart on July 5th because they were having a big sale.. whatever. The sales man told us our bed would be available on August 14th for pick up. Was it ready?..NO!!! It was two weeks late. We were moving into out new home with out a bed. We were eventually able to pick it up two weeks later. On the 14th of August we went to the mart searching for a couch and end tables. We found a couch with a chase that we like and had to look for a sales man. The s... read more
Business response:
Hi Lillian. We're terribly sorry to hear of the experience you had ordering with NFM. We understand that all can be very frustrating. Unfortunately, we have been experiencing higher than normal delays on products and hold times as a result of Covid-19. Setting a proper expectations with our customers before a purchase is important and we apologize that did not happen. Management has been advised to be used as a coaching opportunity for the future. If you are interesting in looking for a different sofa that may be in stock an... read more
My first experience with Nebraska Furniture will most likely be my last. We bought a new home that we were basically furnishing from scratch. We spent over 6 hours shopping for everything from appliances to bedroom to living room furniture. About $8k later, we had completed about a third of list but we were exhausted and ready to go. This process in itself was exhausting and frustrating. We had picked out a fridge, washer, dryer, living room set, bedroom set, and dining room set. We received no help from anyone, and simply ... read more
Business response:
Hello Jennifer. We're very sorry to hear of the experience you've had ordering new furniture and appliances for your home. We understand that can be very frustrating. As you mentioned, the pandemic has definitely had an impact on the time it takes for NFM, as well as many other retailers, to get product in stock. Our merchandising and buying teams are working hard to get our customer's order filled. I see two items still on order; the wedge and a sofa table. The approximate arrival for both of these items is mid-October. Ple... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 4.1 star rating with 1,397 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open at 11:00 a.m.
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