Nebraska Furniture Mart

4.1

Furniture Stores
Omaha, NE

About this business

Retail Furniture Stores

Location details

700 S 72nd St, Omaha, NE, 68114, United States

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Weekday	Schedule	Status
Mon	11:00 a.m. to 8:00 p.m.
Tue	11:00 a.m. to 8:00 p.m.
Wed	11:00 a.m. to 8:00 p.m.
Thu	11:00 a.m. to 8:00 p.m.
Fri	11:00 a.m. to 8:00 p.m.
Sat	10:00 a.m. to 8:00 p.m.
Sun	11:00 a.m. to 8:00 p.m.

4.11,397 reviews

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Breyanna K

4 years ago

I WOULD GIVE 0 STARS IF I COULD! So I left a review a few months ago which is attached below... DO NOT BUY FROM THIS COMPANY! I've been dealing with this headache since JUNE! Problem AFTER PROBLEM! Please READ! In addition to that complaint, when my bed was originally installed my bed rail and headboard was damaged. The SAME people who installed and damaged my bed were the ones who came to fix it -_-. The guy clearly had an attitude finding out that they had to replace the railing AND the headboard; arguing with me that the... read more

Business response:

Hi Breyanna, we apologize for the negative experience you have encountered with us. We understand your frustrations with the delays, deliveries as well as the TV. Please feel free to contact us at **************, email ****************** or live chat at************ and we can see if all options have been explored or see if there is anything further that can be done. We appreciate you choosing Nebraska Furniture Mart and look forward to helping you again.

Kris W

4 years ago

We were supposed to have a service call yesterday 10-27-21. My time was wasted due to a no call or show of the technician. NFM I understand that you farm out your service calls. Its easier that way. It shifts the blame off of you. What I don't understand is how frustrating it is to get ahold of someone to find out why. We have been rescheduled without anyone talking to us. I have to take off work and burn a vacation day just to be at my house to wait all day for a service technician to show up (hopefully they will) when if t... read more

Business response:

Hello Kris, we apologize about the service call, and can understand how frustrating it would be to miss work. We have not service techs at NFM, however we do contract furniture service techs through third parties. If it is an appliance or electronic that would be through the vendor or extended service plan company. We are not sure what happened in your case, however we can contact our techs or the extended warranty to see if we can get this resolved. Please contact us at **************, email ****************** or chat in at... read more

Lynn J

4 years ago

I ordered a sofa on January 2nd, 2021. I was told the lead time was 4 months and to expect delivery in April 2021. The delivery date was pushed back to June, then July, then September....As of October 22, 2021, I have still not received it. I am now being told that the date has been pushed back to mid-November. I have called over 10 times only to be told they have no information other than the order is processing. It was recommended that I contact my sales person. I have done so. No return calls. On 3 occasions, I have reque... read more

Business response:

Hello Lynn, we apologize for the delay with your order as well as the lack of communication from sales. We understand your frustrations, and we would be delighted to contact the vendor on your behalf to get a status update. Also for the long delay we can look into compensation if you have not already received any. We encourage you to please chat in to us at *********** or email us at ******************. We look forward to hearing from you!

Rich R

4 years ago

I would not buy any product from NFM because they do not support the products they sale. I bought a ***** mattress with a ten year warranty from NFM. In less than one year the center of the mattress sinks in the middle, which they agree it sinks, but not 1.5". So they and ***** are not backing their products. I weigh 180 and wife weighs 105. So weight is not the issue.

Business response:

Hello Rich, we are sorry to hear about your issues with your mattress. We understand your frustrations, however we are just the retailer so we have to follow the requests from the manufacturer. In order for a mattress claim to be considered they do require a 1.5" impression to be present. If you feel your mattress abides by the 1.5" indention please let us know, and we will be happy to assist you with setting up a claim. If we can help with anything further please let us know, we can be reached at **************, by chat at ... read more

Nathan N

4 years ago

If I could give 0 stars I would. Nebraska Furniture Mart has constantly lied about the availability of appliances and is very quick to make a sale and take your money. We ordered a fridge In November of 2020 and was told it would arrive by the time our house was finished being built in April of 2021 and would be ready way before then. After delays and fast forward to August of 2021 I called a week before delivery was to take place and am told that the fridge has been discontinued and I will not receive it. This was so frustr... read more

Business response:

Hello Nathan, we apologize for the long wait with getting your fridge. We understand how frustrating these delays can be, however we promise we want you to received your fridge just as much as you do. The reason we want you to have your fridge is for multiple reasons, the first as of right now you can cancel at any moment so we would have to give you a full refund, and would not make the sale. The second reason we want you to receive your fridge is we would have a satisfied customer who will want to continue to shop with us.... read more

Tanya V

4 years ago

Nebraska Furniture Mart has no ability to provide the appliances they are selling. We ordered in July three appliances. We were told the brand ***** does not have delays and now they do not know if they will get our items until January. They are misleading and say they are no delays and then they cannot provide the product. Also, there is no correspondence. You have to hunt down your sales person until he finally calls you back.

Business response:

Hello Tanya, we apologize for the delay with your appliance order. We understand your frustrations, and unfortunately we are at the mercy of the vendor. We want you to receive your order as much as you do, and we work with our vendors as much as possible to get appliances in as soon as possible. We are not the only retailer with this issue, however we are lucky to have built a great bond with many of our vendors to hopefully get the appliances as soon as possible. If you would like to re-select to something in stock our sale... read more

Aka Dr. Sexty

4 years ago

2 delivery guys from Nebraska furniture mart hod to take the doors off the fridge to get it through the 1st door through the 2nd door it wouldn't fit wouldn't fit and they just picked up their tools and left they didn't even tell us they were leaving they just snuck off so me and my wife had to take 4 more parts off and get it through ourselves and my wife got it back together and they took the screws to the doors with them and customer service called them and they lied and said they left it by the toolbox on the table but t... read more

Business response:

Hello Tommy, we apologize for the issues you encountered when getting your fridge delivered. We understand how upsetting this can be, and we would be happy to look into a resolution for you. Please contact us directly by chat at ***********, through email at ****************** or by phone at **************. We hope to hear from you soon!

Tammy M

4 years ago

Buyer beware do not do business with this company. I purchased a mattress/box springs set and first off, the box springs was about 4 inches thick. I have books thicker. It swayed in the middle, how is that supposed to support anything? I returned it, no harm no fowl. The queen size "mattress" I was sold turned out to be a queen size pillow disguised as a mattress. No support, sank in the middle, I decided to return it. What a nightmare. Hours on chat, days exchanging emails. Initially I was told it would be a nearly $100 pic... read more

Business response:

Hello Tammy, we apologize the mattress you purchased was not to your satisfaction. We understand how upsetting this can be, however we are happy to hear you were able to get this resolved. We do have a national sales team that would be happy to point you in the right direction to find a more suitable mattress. They can be reached at *************************.

Suzanne F

4 years ago

Absolute Horrifying Delivery Experience First I want to say that I have been a Nebraska Furniture Mart customer for years and have made many big purchases through them. From the sales to delivery have always been a great experience until this time. The experiences of the past are what made them my go to store. Until now. My refrigerator stopped working, so my husband and I went to several stores to look and price them. Lastly we went to NFM because as I said, I like them best and they had a great selection. However, the back... read more

Business response:

Hello Suzanne, we apologize for the encounter that happened with the delivery of your refrigerator. We understand how upsetting the situation was for you, and we appreciate you for taking the time to provide this feedback. We have sent the review to our delivery management team to investigate. As for your refund we would be delighted to make sure it was issued, please reach out to us directly at **************, email ****************** or live chat at ***********.