This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Nebraska Furniture Mart is more than just a furniture store. With everything from mattresses to washers and dryers, to the latest in electronics and home security systems, flooring and lawn equipment, available in store or online.
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
I would not buy any product from NFM because they do not support the products they sale. I bought a ***** mattress with a ten year warranty from NFM. In less than one year the center of the mattress sinks in the middle, which they agree it sinks, but not 1.5". So they and ***** are not backing their products. I weigh 180 and wife weighs 105. So weight is not the issue.
Business response:
Hello Rich, we are sorry to hear about your issues with your mattress. We understand your frustrations, however we are just the retailer so we have to follow the requests from the manufacturer. In order for a mattress claim to be considered they do require a 1.5" impression to be present. If you feel your mattress abides by the 1.5" indention please let us know, and we will be happy to assist you with setting up a claim. If we can help with anything further please let us know, we can be reached at **************, by chat at ... read more
If I could give 0 stars I would. Nebraska Furniture Mart has constantly lied about the availability of appliances and is very quick to make a sale and take your money. We ordered a fridge In November of 2020 and was told it would arrive by the time our house was finished being built in April of 2021 and would be ready way before then. After delays and fast forward to August of 2021 I called a week before delivery was to take place and am told that the fridge has been discontinued and I will not receive it. This was so frustr... read more
Business response:
Hello Nathan, we apologize for the long wait with getting your fridge. We understand how frustrating these delays can be, however we promise we want you to received your fridge just as much as you do. The reason we want you to have your fridge is for multiple reasons, the first as of right now you can cancel at any moment so we would have to give you a full refund, and would not make the sale. The second reason we want you to receive your fridge is we would have a satisfied customer who will want to continue to shop with us.... read more
Nebraska Furniture Mart has no ability to provide the appliances they are selling. We ordered in July three appliances. We were told the brand ***** does not have delays and now they do not know if they will get our items until January. They are misleading and say they are no delays and then they cannot provide the product. Also, there is no correspondence. You have to hunt down your sales person until he finally calls you back.
Business response:
Hello Tanya, we apologize for the delay with your appliance order. We understand your frustrations, and unfortunately we are at the mercy of the vendor. We want you to receive your order as much as you do, and we work with our vendors as much as possible to get appliances in as soon as possible. We are not the only retailer with this issue, however we are lucky to have built a great bond with many of our vendors to hopefully get the appliances as soon as possible. If you would like to re-select to something in stock our sale... read more
2 delivery guys from Nebraska furniture mart hod to take the doors off the fridge to get it through the 1st door through the 2nd door it wouldn't fit wouldn't fit and they just picked up their tools and left they didn't even tell us they were leaving they just snuck off so me and my wife had to take 4 more parts off and get it through ourselves and my wife got it back together and they took the screws to the doors with them and customer service called them and they lied and said they left it by the toolbox on the table but t... read more
Business response:
Hello Tommy, we apologize for the issues you encountered when getting your fridge delivered. We understand how upsetting this can be, and we would be happy to look into a resolution for you. Please contact us directly by chat at ***********, through email at ****************** or by phone at **************. We hope to hear from you soon!
Buyer beware do not do business with this company. I purchased a mattress/box springs set and first off, the box springs was about 4 inches thick. I have books thicker. It swayed in the middle, how is that supposed to support anything? I returned it, no harm no fowl. The queen size "mattress" I was sold turned out to be a queen size pillow disguised as a mattress. No support, sank in the middle, I decided to return it. What a nightmare. Hours on chat, days exchanging emails. Initially I was told it would be a nearly $100 pic... read more
Business response:
Hello Tammy, we apologize the mattress you purchased was not to your satisfaction. We understand how upsetting this can be, however we are happy to hear you were able to get this resolved. We do have a national sales team that would be happy to point you in the right direction to find a more suitable mattress. They can be reached at *************************.
Absolute Horrifying Delivery Experience First I want to say that I have been a Nebraska Furniture Mart customer for years and have made many big purchases through them. From the sales to delivery have always been a great experience until this time. The experiences of the past are what made them my go to store. Until now. My refrigerator stopped working, so my husband and I went to several stores to look and price them. Lastly we went to NFM because as I said, I like them best and they had a great selection. However, the back... read more
Business response:
Hello Suzanne, we apologize for the encounter that happened with the delivery of your refrigerator. We understand how upsetting the situation was for you, and we appreciate you for taking the time to provide this feedback. We have sent the review to our delivery management team to investigate. As for your refund we would be delighted to make sure it was issued, please reach out to us directly at **************, email ****************** or live chat at ***********.
Purchased flooring at NFM in The Colony Texas and their crew moved my appliances to install the flooring. They damaged both my washer and dryer by standing on the top of them. When I filed claim on the damage NFM said their contracted crew said they did not do the damage and would not pay for the damage. Beware when you work with NFM as they contract the work out and do not stand by their customer when the crew does damage to your property.
Business response:
I apologize for any inconvenience this issue may have caused you and I understand it can be quite frustrating. Can you please provide the complete name, address with zip code and phone number associated with the account? Can you also provide your order number? We do have a separate customer service team that handles all our flooring questions and concerns. I will be happy to submit your concern with them to look into further. You can also contact a representative directly by calling ******************************.
Purchased a couch with horrible fabric. The delivery men refused to deliver the chair we ordered because of rips in the fabric even before delivery. 5 months after having the couch we noticed tiny tears in the couch which have now become incredibly large due to sitting on them, wear and tear, and our animals biting at the frayed pieces. We have been waiting since October 2020 for resolution and just keep being told we'll be contacted soon. Still no resolution despite continued emails back and forth.
Business response:
I apologize for any inconvenience this issue may have caused and understand it can be quite frustrating. I would be happy to look into this for you. Can you please verify the complete name, address with zip code and phone number associated with the account? If the bill to and ship to is different I would need both sets verified. Thank you in advance.
We have been without a working refrigerator in our home for nearly 13 months. Our $3K+ refrigerator broke at the beginning of August 2020. We had purchased the extended warranty through NFM. After multiple repair companies and failed attempts to repair our refrigerator (even leaking freon into our house) we were finally approved to receive a replacement in January 2021. At this point we have been told it would be delivered 4 times and each time they no show with a lack of communication. In fact, at one point a crew showed up... read more
Business response:
Hello Katharine, we apologize for the issues you have encountered with getting a replacement refrigerator. We understand your time is valuable, and this long wait has probably caused multiple inconveniences. We would be happy to see what options we can provide to get this resolved sooner. Please reach out to us by email at ******************, through chat at *********** or call us at *************************. We hope to hear from you soon!
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 245 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open at 11:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com