Nebraska Furniture Mart

4.1

Furniture Stores
Omaha, NE

About this business

Retail Furniture Stores

Location details

700 S 72nd St, Omaha, NE, 68114, United States

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Weekday	Schedule	Status
Mon	11:00 a.m. to 8:00 p.m.
Tue	11:00 a.m. to 8:00 p.m.
Wed	11:00 a.m. to 8:00 p.m.
Thu	11:00 a.m. to 8:00 p.m.
Fri	11:00 a.m. to 8:00 p.m.
Sat	10:00 a.m. to 8:00 p.m.
Sun	11:00 a.m. to 8:00 p.m.

4.11,397 reviews

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David R

3 years ago

Nebraska Furniture Mart is the only place to go! They have an amazing selection and the customer service is great!

Mike N

3 years ago

Deceptive practices that borderline fraud. Price match is a fraud. The listed exclusions on their website is not all inclusive. When you contact them, they manufacture additional exclusions to avoid matching the competitors price. ****. Another deceived customer that will never shop there again. This behavior should be criminal,

Business response:

Hello Mike, we apologize that you were not happy about a recent price match. We strive to have the lowest price against our competitors, which are listed at ******************************. If there is something you purchased that matches the criteria listed within the obligated time frame please feel free to reach out, and we would be happy to check it out. We can be reached through chat at *********** or email at ******************.

Michael B

3 years ago

Bought a dishwasher less than a year ago and it's broken twice. I called to get it replaced and they won't do that. I had to call the manufacturer for them to have me call Nebraska furniture again to set a time to come out. I was told they can come out the next day when that was false. The earliest they can come out is end of the week and they gave me a 6 hour time frame. So now I am having to take a day off of work to sit around and wait for someone to replace the same part that's broken twice. I have a warranty on it but t... read more

Business response:

Hello Michael, we apologize for the issues that have occurred with your dishwasher. We understand this situation is not ideal especially with missing work. As you stated NFM is the retailer, so if there are any issues within the first 30 days then we would love to assist. After the 30 days it would be a manufacturer issue, and you do need to work with them as NFM does not have appliance service techs. After the first year or depending on the issue then it would go to extended plan. The most we could do is ask the manufacture... read more

Greg P

3 years ago

Nebraska Furniture Mart Online Payment system is a predatory lending program. No where is it stated that online payments made through the webportal will not go towards the correct item. If you have ordered several items over different times you can not chose which one to pay. You also do not know which bought item is accruing interest. They also will tell you that you have interest free payments but then not put the interest free payments on your account. Charging you interest anyway. The 24 month no financing is a lie. You ... read more

Business response:

Hello Greg, we are saddened to hear about the confusion on your bill. We understand your frustrations, however we abide by all guidelines. When applying for a NFM card and not a loan, you are provided a credit agreement that details how your payments are applied. If you do not have an active copy, we also put it on our website under credit service so all customers can have access at any time, *************************************************************** ************r. Another great spot for you to check out is our general ... read more

Falguniben T

3 years ago

Worst customer service , I got broken glass table , hurt myself,have very young kid and they won't take it return for ten days. It's so heavy that I can't even move it alone, safely. I already got cut and worried about my younger one. Worst part was there was a absolutely zero sympathy from customer service person. No courtesy or ear to hear the issue. When I asked who is responsible if my kid gets hurt and there was absolute silence on the other end. I will be publishing the story on other media as well and BBB if it's not ... read more

Business response:

Hello Falguniben, we apologize your table was broken when you received it. We understand this is disappointing and we would like to see about getting you a sooner delivery date. We take your safety very seriously, and we want to make this right. Please reach out to us via email at ******************. We hope to hear from you soon!

Debbie S

3 years ago

ïï¿½ï¿½I am not sure who else to contact regarding your customer service and *********. We filed a claim in July, ********* has been here three times, and we still have a broken recliner, one that stays in the reclining position. I can't tell you how many times I have called ********* and how many hours I have wasted on hold. I have called Nebraska Furniture five times and nothing. The latest episode today takes the cake. The young man informed us that NFM sent the wrong part. I told him he was the one who was here and sent... read more

Vincent S

3 years ago

Nebraska Furniture Mart is a **PREDATORY LENDER, details below. I was recently interpreting for a person who owed on an account with NFM. This person received a letter informing them that their account was delenquent and was to be accelerated on December 4, 2022. We called together as this person needs help with translation. The letter gave us an extension to our "Collections Representative," Carlotta *******, who not only did not allow for this person to use a translator, but demanded that this person pay the accelerated ... read more

Business response:

Hello Vincent, thank you for reaching out to us in regard to your recent experience. We appreciate the feedback and we have passed it along to the appropriate management team.

Thang T

3 years ago

I had do much problem with NFM ,,, 1, first problem. very bad experience with the sale person ( Kaitlyn M.) at NFM at **** Nebraska Furniture Mart Dr, The Colony, TX 75056, I bought a set of dinning set $1644.00 on 8/4/2022 order # ******** and she said will be available around 10/04/2022 , I have call her couple weeks before the due date to check the status and left her voicemail to call me back for the status but she never called, the due date gone by and still doesn't know where's my product, I call her again to ask her t... read more

Business response:

Hello Thang, we are sorry that you did not hear back from your salesperson and that your product was not available yet. There was a gas card promotion for a $50 gift card with the purchase of $850 or more. If there were no other qualifying purchases equaling that amount besides the order you cancelled, we do charge for the cash value on the card as the promotion is invalid. If you do choose to do business with us again, you can always reach out to us at ************************* any time you would like to inquire into an ord... read more

Ernie B

3 years ago

Customer service !!! Issues???. On the 27th of September , went to take a computer Router back for return n credited off my account. While waiting , what happened next was Ridiculously uncalled for . I have a big "account"with these guy's , but didn't Mean anything to them as a buying/ value customer. The service tech n customer rep. Came out very rude !!! With a racist Attitude behind it ; funny thing about it They couldn't see it??!. Had it to look as If I as high account own black person Was trying to something for free..... read more

Business response:

Hello Ernie, we are sorry for the poor experience and inconvenience. The description of the interaciton does not reflect our company's values. We encourage you to reach to us directly, so that we can provide a better experience. Just a precaution in order to return routers, we will need for it to be factory reset before setting up a return. We can be reached at **************, email us at ****************** or chat in at ***********. We hope to hear from you!