Nebraska Furniture Mart

4.1

Furniture Stores
Omaha, NE

About this business

Retail Furniture Stores

Location details

700 S 72nd St, Omaha, NE, 68114, United States

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Weekday	Schedule	Status
Mon	11:00 a.m. to 8:00 p.m.
Tue	11:00 a.m. to 8:00 p.m.
Wed	11:00 a.m. to 8:00 p.m.
Thu	11:00 a.m. to 8:00 p.m.
Fri	11:00 a.m. to 8:00 p.m.
Sat	10:00 a.m. to 8:00 p.m.
Sun	11:00 a.m. to 8:00 p.m.

4.11,397 reviews

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Janice O

4 years ago

I made a purchase for a new bed in April of 2022 using the no interest 36 month program. My minimum payment was to be 38.89 but they charged me 56.00. I spoke to the billing department and the representative said the minimum payment of 56.00 dollars was correct. If you offer your customers 36 month interest free but charge them over the minimum amount due it looks like fraud to me or you are trying to get more money out from your customer and not honoring 36 month interest free program. Finally when the mattress was being de... read more

Business response:

Hello Janice, we apologize for the confusion with your recent order. Per our card terms and agreements minimum monthly payments are calculated at 4% of the complete account balance or $15 whatever one is greater. The 4% is set in place, because purchases can be made with different promotions. We are eliminating the need to pay on each promotion and allowing a simple 4% minimum payment that is applied to the account balance. This minimum payment will go down as the balance is paid off. This information can also be found on ou... read more

Main E

4 years ago

I had my delivery window scheduled from 8am to 10am. The delivery showed up at 6am and I wasn't there so they were rescheduling me for another day. I went ahead and canceled my order but they refunded me my money - $230 for some reason

Business response:

Hello Main, we apologize about the issues with your delivery. We understand the disappointment with not receiving your product at the expected time. When an order is canceled we should refund the full amount, unless it is a special order or if other items were purchased that were received. We would be happy to look into this to see if we can get it resolved. Please contact us at **************, by email at ****************** or through chat at ***********. We look forward to helping you!

Erica W

4 years ago

If I could give this place zero stars, I would. My husband and I ordered a bedroom set on Dec. 5, 2021 and we were told the expected delivery date was February. February turned into March, March into April, April into May, May into June, June into July... I finally got the call on July 2, and I set up delivery for July 14, 2022. My nightstands weren't in, so I set up a delivery date of Aug. 2 for them. I received my confirmation for delivery on July 13. I took off July 14 to be home for the delivery, but instead I got a cal... read more

Dan N

4 years ago

Purchased a dining room table and chairs in January 2022. Sales person said table would take about a month to get but had chairs in stock. So, I had chairs delivered 2 of which were damage as person who assembled cut the fabric. Called and they will replace at no cost to me. so that is good. but not the chairs along with the table are backed ordered. I understand supply chain issues but now estimating a late September delivery on chairs and no estimated delivery on table. I've been waiting almost 8 months now and I'm making ... read more

Business response:

Hello Dan, we are so sorry to hear that your table has continuously been delayed. We understand that is quite disappointing, and we would love to see what options we have available for re-selection to something in stock, or we can also reach out to the vendor to see what the delay is. Please reach out to us via chat at *********** or through email at ******************.

Christina H

4 years ago

My husbands 87 year old grandmother was in need of a new fridge so we decide to come to your store. She doesn't have a lot of money so we thought we could find a good quality fridge from the scratch and dent area. We were able to find one with a quarter size ding in the door. Totally fine and grandma was thrilled! They came down to a fair price and we purchased the fridge. Because I have been burned in the past by you guys and your delivery team, I took a pictures of the fridge before I left the store. The fridge was deliver... read more

Business response:

Hello Christina, we are disappointed to hear about the issues with your grandmother's refrigerator. We understand how this situation has been frustrating, and we would love to see if we can figure out another resolution. Please feel free to reach out to via live chat at *********** or through email at ******************. We hope to hear from you soon!

Destinee B

4 years ago

Nebraska Furniture Mart is the worst and they have literally made me regret purchasing ANYTHING from them. I had noticed about about 2 months ago that my King size mattress had a tear/whole at the bottom so I called my insurance to file a claim. Upon reaching out to ********* and given the run around on how they did not see my mattress being covered under the warranty/insurance, I ended up calling NFM to figure out why my mattress was not insured when I knew for sure that I had insurance on all my furniture. After speaking t... read more

Business response:

Hello Destinee, we are sorry to hear about the confusion with your protection plan. Mattresses are not covered under Guardsman, however they do usually have a warranty from the manufacturer. The manufacturer does have certain stipulations that are required in order for a claim to be processed, and one of them is it cannot have any discoloration. We understand this is not an ideal situation, however we have to abide by the vendor's warranty especially if it is outside our return/exchange policy. If we can help with anything f... read more

Vigin O

4 years ago

They don't keep their word. I signed up for an assembled ******* grill, but I received an item which was not assembled. I made sure with the sales representative that I would get the assembled ******* grill as I was conducting a party at home. And that was clearly mentioned in the invoice as well that I would get the assembled item. 'Now here starts the problem'. I got a message from NFM stating that my grill would be left in the garage. I was confused and I called NFM customer service. They assured me that the delivery te... read more

Business response:

Hello Vigin, we are so sorry to hear about your poor delivery experience. We understand how important your party is, and we would be happy to put your grill on a special truck for Friday 07/01/22. This truck leaves our warehouse around 1pm, however we cannot guarantee the delivery time frame. You will receive a call ahead about 30 minutes before their arrival. We hope this saves your party, and if we can help with anything further please let us know!

Tammy H

4 years ago

Don't buy an appliance from them. Picked out a refrigerator on 5/22 Get it delivered 2 weeks later and it doesn't work properly. I call and get nothing but lies from everyone at customer service. Wait to week and they send out 2 guys. They pull it out and said oh that's a manufacture error. They take pics. After calling everyday for 3 weeks they finally showed up yesterday with no refrigerator. They said no we are here just to pick up. Ashley at nfm promised the new one would be here yesterday. Nope another lie. I think that... read more

Business response:

Hello Tammy, we are disappointed to hear about your poor experience with us. We understand how upsetting it can be to not have the refrigerator issues resolved. We would be delighted to look into this for you, please contact us at **************, email ****************** or chat in at ***********. We hope to hear from you soon!

John B

4 years ago

I had just recently bought a bedroom set and living room couch from Nebraska and could not brag enough about their customer service at the actual store as well as the quality and price of the furniture I got. This was my first purchase with Nebraska and I was really excited about the products I had gotten from there. My customer service agent, Frankie, was a huge help with my selection offering more deals and a great warranty price. The reason why I rated Nebraska 3 stars instead of 5 is because of their delivery. I currentl... read more

Business response:

Hello John, we are so sorry to hear about your recent delivery experience with us. We understand how upsetting it can be to find your new items in the parking lot. We are happy you made it home in time to fix the situation, however this is something we could have avoided. We have provided the information from this review to our delivery management team, and if you have anymore information or if we can help with anything else please feel free to contact us at **************.