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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
DO NOT GET THE EXTENDED WARRANTY ON ANY PRODUCT FROM NFM. You will be waiting for over a year before the claim gets satisfied. Had a stain on my sectional. opened a claim that I paid $400 for and have been waiting over 6 months and they offered a couch cover to me instead of fixing it. THE WORST PART IS NFM DOESN'T WANT TO DEAL WITH ME OR THE CLAIM.
Business response:
Hello David, It is understandably upsetting that your Square Trade claim has not been resolved yet. Your sectional was delivered 02/24/23 and we received a call from you on 6/29/23 to report an accidental stain and needing Square Trade's contact information. We received a request for a part order from Square Trade that was entered 8/8/2023. NFM does not carry spare parts so this was ordered from the manufacturer, and we noted the order that there is an estimate of 8 weeks to arrive which could be delayed further since the pa... read more
I purchased 2 loveseats in mid Oct. I was told one was in and the other would be available in by Dec 1, 2023. After watching the NFM website for updates I noticed that the loveseat that was in stock was no longer available. As it turns out through their chat site, it was confirmed to me that our leather loveseat that was in stock was given to another customer because our other loveseat wasn't available yet. It was confirmed to me that we would have our loveseat that was given away to another customer, by Christmas. Now we ar... read more
Business response:
Hello Scott, We understand it is frustrating that you do not have your order yet and apologize for the inconvenience this has caused you and your family. You ordered two loveseats that were out of stock at the time the order was placed. We received estimated arrival dates, and one loveseat came in stock sooner than the other. Your order was not scheduled for a delivery date to your address and only part of your order was in stock at the same time we had another customer's order who had a scheduled delivery date. We allocate... read more
Don’t buy Dyson products from NFM! After 30 days they advise go direct to Dyson, INSTEAD of using their purchasing power and expertise to help a customer with failed, still under factory warranty, product. Tried contacting Dyson direct with 43 minutes wait time, online form did not allow enough spaces for SN and another form did not provide dropdown reason for request. Either wait 45 minutes OR do not buy Dyson Outsize vacuum direct or from NFM. Should not need to buy extended warranties to get NFM to support their customers... read more
Business response:
Hi Dan, We are sorry your vacuum is not working properly. NFM does offer a 30-day return/exchange period for products that do not meet our customer's needs. We do see you called 81 days after you picked up your order and we offered to conference call with Dyson on your behalf until we had a Dyson agent on the line and then connect your call, but you declined that offer. That is frustrating that Dyson was experiencing longer than normal wait times when you called in and the Dyson website did not have enough space to enter th... read more
Terrible Company, They cannot guarantee delivery within 30 days after you have paid for your furniture? Then why take someone's money and lie? Wanna know what they offer while they are making interest off your money? Not an extended warranty, not A discount , if you spend thousands of dollars, they offer free delivery! But they don't understand if you haven't received your furniture after 3 weeks ,what is free delivery? Do not shop here !! Whis I could give it a lower rating ?? ?? ?? ??
Business response:
Hi Vicky, thank you for your review. We are sorry we are not able to provide guaranteed arrival dates for out-of-stock products. We understand how frustrating that can be. We are working with our vendors to get products in stock and delivered as quickly as possible. If you purchased out of stock product on a NFM credit card, we do not charge your account until we deliver your order to you. We would be happy to check on the status of your order. Please email contact.us@nfm.com and reference SMR0074452 with your full name, add... read more
We will be seeking legal counsel. We purchased lament flooring that was defective. We disputed with Nebraska Furniture Mart. They sent a so called flooring specialist to our home and we were told it was installer error. The flooring was falling apart. We had a flooring specialist come to the home to verify our suspicions of defective flooring. We took photos as well. Be ware when looking at flooring with NFM. We will fight this to the end. Carole
Business response:
<p>Hello Carole, thank you for notifying us about your flooring experience. We understand this process has not been desirable, and we hope we can produce a resolution that will work to rectify the situation. Please reach out to our Flooring Customer Service team at 1-800-359-1200 ext. 22477, and we would be happy to review your claim. We look forward to hearing from you!</p>
Terrible Company, They cannot guarantee delivery within 30 days after you have paid for your furniture? Then why take someone's money and lie? Wanna know what they offer while they are making interest off your money? Not an extended warranty, not A discount , if you spend thousands of dollars, they offer free delivery! But they don't understand if you haven't received your furniture after 3 weeks ,what is free delivery? Do not shop here !! Whis I could give it a lower rating ?? ?? ?? ??
Business response:
Hi Vicky, thank you for your review. We are sorry we are not able to provide guaranteed arrival dates for out-of-stock products. We understand how frustrating that can be. We are working with our vendors to get products in stock and delivered as quickly as possible. If you purchased out of stock product on a NFM credit card, we do not charge your account until we deliver your order to you. We would be happy to check on the status of your order. Please email contact.us@nfm.com and reference SMR0074452 with your full name, add... read more
I recently purchased a Mid-tower gaming PC from NFM. The salesman that I worked with was very knowledgeable and relatable. He answered all my questions and made sure I went home with the right computer. I was skeptical at first, buying over building, but I am beyond satisfied with my purchase and it is an awesome PC. I can play all my favorite games on high settings and get great frames. i7 mixed with an RTX 4060 is quite powerful and I'm ready to see what it can do!
I recently purchased a Mid-tower gaming PC from NFM. The salesman that I worked with was very knowledgeable and relatable. He answered all my questions and made sure I went home with the right computer. I was skeptical at first, buying over building, but I am beyond satisfied with my purchase and it is an awesome PC. I can play all my favorite games on high settings and get great frames. i7 mixed with an RTX 4060 is quite powerful and I'm ready to see what it can do!
On Friday, October 13th, we purchased online a GE Profile front-loader WD that was running a promotion to buy a riser/pedestal and get one free from GE with a Visa gift card. We went into the store the following day, and sure enough, NFM had the flyer for the promotion displayed as well. Our salesman also confirmed that this was indeed the case for the promotion. After sending in all of the required information to GE, they denied the claim, saying that NFM was NOT a participating GE/Cafe Appliance Promotions Dealer. We only ... read more
Business response:
Hello,<br /> That is disappointing your rebate was not accepted by GE. I called GE and spoke with a Rebate center representative. I confirmed the model numbers of washer, dryer and pedestals that was purchased are eligible and explained that your claim had been denied. The GE rep did some research and explained to me that there is a current issue with their website that is not allowing customers to select our Nebraska, Kansas or Texas locations. Their website is only accepting rebate claims using our NFM location in Iowa wit... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 248 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open at 10:00 a.m.
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