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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 S 72nd St, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
We live three states away but frequently visit with our son who lives in Bellevue. We bought three boxes of dishware and a Kitchenaid mixer glass bowl two weeks ago. When we got home and unpacked, the Kitchenaid bowl had a manufacturing defect on its base. We called customer service to find out how we could exchange it. We are not planning another trip to our son for 3 months. NFM customer service said it had to be exchanged within 30 days of purchase, no exceptions even with our call. Needless to say I am not driving 10 hou... read more
We are raving fans! We ordered two custom sofas during the pandemic. As with most furniture purchased during this time period, the lead times were exceptionally long. The first set arrived damaged. We were given the option of a discounted price or replacements. We were able to keep the sofas until the replacement sofas arrived. Unfortunately, the 2nd set arrived at the warehouse damaged as well. We ended up returning the sofas we had used for over a year and purchased a different brand. Throughout the process, customer servi... read more
I previously bought a refrigerator from NFM online and it was delivered and set up in my home without issues. I recently ordered a 50-inch TV and was surprised to discover they will not deliver to your door. They will deliver it to your driveway or place it in your garage but will not bring it to your front door. If you buy a TV from ANY other store they will deliver to your door, even if you order a TV from Amazon online, they will bring it to your door. Not NFM. If you pay them $80 they'll bring it inside but otherwise, it... read more
Business response:
I am sorry for any disappointment and understand it is frustrating. When purchasing online the system will provide you the options available in your area to receive your items. This will include in home delivery (with a fee), warehouse pick up (free) and our shipping option. The shipping option is less expensive (and in most cases free) however, our delivery team will drop off to the first dry area like a sidewalk, driveway or garage and it would be your responsibility to get the items in the home and for any required assemb... read more
Horrible company. I bought a microwave that started to arc and had the numbers starting to wear off of the keypad. I returned it, received a refund and two months or more later got a disturbing phone call I wasn’t even sure was real. Stating that they believe the microwave they received wasn’t the microwave returned stating it was a later model from 2017. I was dumbfounded and again said I returned the item as asked and was refunded months ago. The lady then said I have to take another call and hung up on me. Then I started ... read more
Business response:
I am sorry the piece number matched a purchase made back in 2017 and not the microwave brought in to return. In order to do the even exchange or return it would need to be the correct item that comes back. I am sorry for any inconvenience. Can you please provide a picture of the tag that shows the model and serial number of the defective unit? Please also provide an overall view of the defective microwave. I would be happy to double check the information with the manufacture. Thank you in advance.
On 05/30/23 I purchased a dishwasher. I was assured I was going to receive the appliance 6/6/23. I altered my schedule to accommodate delivery. If you read the delivery / service details the time frame is from 8 a.m. to 5 p.m. so I made myself available all day. The process indicated I was going to receive a call the night before by 8 p.m. for a 3 hrs. window. All that sounds reasonable. It did not happen. I get it, I am flexible, things do happen here and there but do have the courtesy to call. I decided to call NFM deliver... read more
Business response:
I am sorry to hear about these issues and understand it is frustrating. We do have a separate team that handles all CRST issues. I will forward your concern over to have them review this situation and contact you directly. The team can also be reached directly by calling 1-800-359-1200 extension 22443.
P*** poor management in warehouse /package pickup Spent 28 min trying too get a freezer 5.0 Had too cancel too long too wait for item should hav been ready less that 10 min at most Pay them more u get less service sadly the world is going too h***
Business response:
I am sorry to hear about this issue and understand it's frustrating. We do offer a phone number you can call 60 minutes prior to your arrival. This will alert our warehouse that you are on your way and will help to speed the process along. It does take a bit longer if you purchase in the store and immediately go to the loading area. The team does do their best to pull your item from the warehouse as quickly as they possibly can taking care not to damage the product. Our goal is to get you in and out of the pickup area as soo... read more
The customer service team, Trey H. and his manager Isabelle, have not provided adequate customer service to address defective product received. I purchased a sectional couch with the extended warranty in 2019. I utilized the extended warranty through Guardsman in November 2022. The replacement furniture that I received is now defective less than 6 months after receiving it as the couch cushion has come directly away from the frame and the console does not connect properly. The customer service team did not provide any suppor... read more
Business response:
I am sorry to hear about these issues and understand it is disappointing. The manufactures warranty is 1-year from the date of delivery. Any warranty issue can be addressed by service and/or parts or even exchanged if deemed unrepairable. In the case the item is no longer available, a return authorization by the manufacture for store credit may be offered. This is based on the original item purchase date. The warranty is covering those ranges of service for manufacture defects for a total of 1-year off the original item. You... read more
I recently had the pleasure of working with Blake B****, a salesman at Nebraska Furniture Mart. He was an absolute pleasure to work with and was extremely helpful in helping my family and I find the perfect bed frame and mattress. He was knowledgeable and patient, taking the time to explain the different options and helping us find the best fit for our needs. He was always friendly and courteous, and it was clear that he genuinely cared about our satisfaction. I highly recommend Blake and his services, and I want to express ... read more
DO NOT buy from NFM. I wish I could give them zero stars. I purchased a dresser for my daughter in the fall of 2021. We had to special order it bc we wanted it in white. They told us 4 months. Then it was extended to 6 months, then 8, then 12 MONTHS. We were finally notified that the dresser was ready 18 MONTHS after we originally purchased it. When we finally started to unbox the dresser we noticed it was DAMAGED. ** **** ****** ****** ** **** ******We wait 18 MONTHS for this dresser and it’s arrived DAMAGED. They told us i... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 4.1 star rating with 1,397 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open tomorrow at 11:00 a.m.
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