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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
I purchased a new Maytag fridge that was delivered last week, and yesterday 2 guys showed up to attach the water line for the ice maker. After they left, I realized that my money clip containing about $150 was also missing. I contacted NFM and also the police department. A gentleman from NFM called and said that they outsource all of their deliveries. I realize that NFM was not directly responsible, but I will no longer buy from them.
Business response:
I am sorry to hear about this concern. It sounds like you have reached out to us, and the issue is being addressed.
I purchased a new Maytag fridge that was delivered last week, and yesterday 2 guys showed up to attach the water line for the ice maker. After they left, I realized that my money clip containing about $150 was also missing. I contacted NFM and also the police department. A gentleman from NFM called and said that they outsource all of their deliveries. I realize that NFM was not directly responsible, but I will no longer buy from them.
Business response:
I am sorry to hear about this concern. It sounds like you have reached out to us, and the issue is being addressed.
I ordered a speed queen frontload washer. It was originally supposed to be delivered August 5th. They changed the date without contacting me to Tuesday, August 15th. I called to get it scheduled on the weekend as I work. It was delivered on August 12th. The delivery guys forgot to remove the shipping brace damaging the washer. I got a call that they would be delivering a new one the following Tuesday. Tuesday shows up no NFM. I called and they said they can't get a new one to us till 8/22. They delivered it without rubber fe... read more
Business response:
Thank you for your feedback and I am sorry to hear about these issues. It does look like the representative that was assisting you (Cory) is working to get an update for you. He should be reaching out to you directly. Please reach out if there is anything further, we can assist you with.
I ordered a speed queen frontload washer. It was originally supposed to be delivered August 5th. They changed the date without contacting me to Tuesday, August 15th. I called to get it scheduled on the weekend as I work. It was delivered on August 12th. The delivery guys forgot to remove the shipping brace damaging the washer. I got a call that they would be delivering a new one the following Tuesday. Tuesday shows up no NFM. I called and they said they can't get a new one to us till 8/22. They delivered it without rubber fe... read more
Business response:
Thank you for your feedback and I am sorry to hear about these issues. It does look like the representative that was assisting you (Cory) is working to get an update for you. He should be reaching out to you directly. Please reach out if there is anything further, we can assist you with.
I went to NFM to buy a refrigerator today. I selected an Dacor 36" fridge. The price on the wall stated $8499. The sales rep, Edwin, then stated there is an additional $1500 for thehe door coverings. I informed him I didn't want special door coverings; I wanted the same as the floor model at the price listed. Edwin stated the refrigerators do not come with door coverings. i pointed out the price doesn't state that. The price states it's a 36" french door builtin ref, dal ice maker, door alarm, internal water dispenser but no... read more
Business response:
I am sorry to hear about this interaction and apologize you were not treated in a professional manner. Can you tell me what location you were visiting. Did you get the managers name? I would like to get this escalated so it can be addressed with the people involved. I will also be happy to see if refrigerator for you a well. Did you happen to have that sku? Thank you in advance.
I ordered flooring from NFM. WORST MISTAKE EVER. I received a call from someone with NFM asking to allow an additional $800 for kilz and concrete work. To start, I didn’t on know there was going to be a thick layer of cancer causing concrete dust all over my home. Nor did I know that the chemical smell from the kilz would make my son and I sick the entire night. I’m talking nausea, headaches, sore throats. It was horrible! I also had no idea I wasn’t going to have access to my master bedroom for an entire night. The first da... read more
I ordered flooring from NFM. WORST MISTAKE EVER. I received a call from someone with NFM asking to allow an additional $800 for kilz and concrete work. To start, I didn’t on know there was going to be a thick layer of cancer causing concrete dust all over my home. Nor did I know that the chemical smell from the kilz would make my son and I sick the entire night. I’m talking nausea, headaches, sore throats. It was horrible! I also had no idea I wasn’t going to have access to my master bedroom for an entire night. The first da... read more
Pretty disappointed with NFM. Bought a $980 cabinet using store pickup option. VERY carefully transported to Denver. Item legs looked like had been dropped out of a truck. Cabinet doors and interior have significant dried varnish drips. Pieces of face are chipped Called NFM to address quality of purchase. First rep was consoling but options we were given were: 1) take ~17% off and keep damaged item 2) Transport of piece back to Nebraska for replacement or refund Called again. Spoke to the lead and was given better but still ... read more
Business response:
I am sorry to hear about these issues and understand the frustration with this situation. I am showing we did a price adjustment of $350.00 and also did a part order for the legs. I am glad we were able to find a resolution for you.
Pretty disappointed with NFM. Bought a $980 cabinet using store pickup option. VERY carefully transported to Denver. Item legs looked like had been dropped out of a truck. Cabinet doors and interior have significant dried varnish drips. Pieces of face are chipped Called NFM to address quality of purchase. First rep was consoling but options we were given were: 1) take ~17% off and keep damaged item 2) Transport of piece back to Nebraska for replacement or refund Called again. Spoke to the lead and was given better but still ... read more
Business response:
I am sorry to hear about these issues and understand the frustration with this situation. I am showing we did a price adjustment of $350.00 and also did a part order for the legs. I am glad we were able to find a resolution for you.
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 248 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open at 10:00 a.m.
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