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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Nebraska Furniture Mart is more than just a furniture store. With everything from mattresses to washers and dryers, to the latest in electronics and home security systems, flooring and lawn equipment, available in store or online.
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Horrible company. I bought a microwave that started to arc and had the numbers starting to wear off of the keypad. I returned it, received a refund and two months or more later got a disturbing phone call I wasn’t even sure was real. Stating that they believe the microwave they received wasn’t the microwave returned stating it was a later model from 2017. I was dumbfounded and again said I returned the item as asked and was refunded months ago. The lady then said I have to take another call and hung up on me. Then I started ... read more
Business response:
I am sorry the piece number matched a purchase made back in 2017 and not the microwave brought in to return. In order to do the even exchange or return it would need to be the correct item that comes back. I am sorry for any inconvenience. Can you please provide a picture of the tag that shows the model and serial number of the defective unit? Please also provide an overall view of the defective microwave. I would be happy to double check the information with the manufacture. Thank you in advance.
On 05/30/23 I purchased a dishwasher. I was assured I was going to receive the appliance 6/6/23. I altered my schedule to accommodate delivery. If you read the delivery / service details the time frame is from 8 a.m. to 5 p.m. so I made myself available all day. The process indicated I was going to receive a call the night before by 8 p.m. for a 3 hrs. window. All that sounds reasonable. It did not happen. I get it, I am flexible, things do happen here and there but do have the courtesy to call. I decided to call NFM deliver... read more
Business response:
I am sorry to hear about these issues and understand it is frustrating. We do have a separate team that handles all CRST issues. I will forward your concern over to have them review this situation and contact you directly. The team can also be reached directly by calling 1-800-359-1200 extension 22443.
P*** poor management in warehouse /package pickup Spent 28 min trying too get a freezer 5.0 Had too cancel too long too wait for item should hav been ready less that 10 min at most Pay them more u get less service sadly the world is going too h***
Business response:
I am sorry to hear about this issue and understand it's frustrating. We do offer a phone number you can call 60 minutes prior to your arrival. This will alert our warehouse that you are on your way and will help to speed the process along. It does take a bit longer if you purchase in the store and immediately go to the loading area. The team does do their best to pull your item from the warehouse as quickly as they possibly can taking care not to damage the product. Our goal is to get you in and out of the pickup area as soo... read more
The customer service team, Trey H. and his manager Isabelle, have not provided adequate customer service to address defective product received. I purchased a sectional couch with the extended warranty in 2019. I utilized the extended warranty through Guardsman in November 2022. The replacement furniture that I received is now defective less than 6 months after receiving it as the couch cushion has come directly away from the frame and the console does not connect properly. The customer service team did not provide any suppor... read more
Business response:
I am sorry to hear about these issues and understand it is disappointing. The manufactures warranty is 1-year from the date of delivery. Any warranty issue can be addressed by service and/or parts or even exchanged if deemed unrepairable. In the case the item is no longer available, a return authorization by the manufacture for store credit may be offered. This is based on the original item purchase date. The warranty is covering those ranges of service for manufacture defects for a total of 1-year off the original item. You... read more
I recently had the pleasure of working with Blake B****, a salesman at Nebraska Furniture Mart. He was an absolute pleasure to work with and was extremely helpful in helping my family and I find the perfect bed frame and mattress. He was knowledgeable and patient, taking the time to explain the different options and helping us find the best fit for our needs. He was always friendly and courteous, and it was clear that he genuinely cared about our satisfaction. I highly recommend Blake and his services, and I want to express ... read more
DO NOT buy from NFM. I wish I could give them zero stars. I purchased a dresser for my daughter in the fall of 2021. We had to special order it bc we wanted it in white. They told us 4 months. Then it was extended to 6 months, then 8, then 12 MONTHS. We were finally notified that the dresser was ready 18 MONTHS after we originally purchased it. When we finally started to unbox the dresser we noticed it was DAMAGED. ** **** ****** ****** ** **** ******We wait 18 MONTHS for this dresser and it’s arrived DAMAGED. They told us i... read more
This store has demonstrated a lack of ethics towards customers perceived as poor or marginalized because of their ethnic background. Sadly, I made the mistake of spending thousands of dollars on Hunter Douglas shades. I arrived in the store with photos and measurements of the proposed project. Next I questioned the sales person about feasability of acheiving project goals. I can now report: She lied-over and over and over again These lies were disclosed after the incorrect product was installed. A word about the installer: H... read more
Nebraska Furnature Mart sold me a couch and loveseat. The couch and loveseat began ripping at the seams after two years of ownership. I called the service contract company that they use and they inspected it and claim that it is due to normal wear and tear. The love seat is hardly ever used as there are only two people that live in my house and we only sit on the couch. Also due to COVID no one visited our house for the majority of the ownership of the couch. So via 10-15 times of being sit on the seat failed but that is dee... read more
I have been more than disappointed with nfm. We purchased couch and chair from them we started having issues with everything 6 months after we purchased them. I then called them and the lady I talked to first was absolutely disrespectful to me told me I was going to get money back on the furniture because of the problems we had, then never got the amount she said. After telling the next lady that, she basically laughed at me and said sorry. We are on our 3rd issue with the chair now and after 3 replacements of the chair it i... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 245 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open tomorrow at 11:00 a.m.
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