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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
10+ year customer. Moved to FL 3.5 years ago. I randomly get an email from my credit monitoring service that my score has dropped because I closed an account. Turns out if your don’t buy anything in 3 years they close the account. The most notice they’ll claim you receive is small font on a statement. Well I never received a statement. All my mail is scanned in. Only the online statements. I was never email that my account was going to be closed, nothing. Horrible customer service. I won’t order another thing again. Ridiculo... read more
Purchased baby furniture in May 2024 was told would be available for pickup in the middle of July 2024, right before our baby is due, which was perfect. Now it says not available for pickup until August 2024. They need to be honest and up front about items they say are not in stock and the likelihood that the item wont be available even at the estimated time. We purchased baby furniture from them with our first child and had the same thing happen where we ended up waiting 6 months over the estimated arrival date. If they wou... read more
Business response:
Hello Joseph, Thank you for sharing your feedback. Congratulations on your new baby! We apologize for the inconvenience caused by the out-of-stock items. We understand how time sensitive baby furniture can be. Our Sales team provides the most accurate estimates available at the time of sale, however, the estimated arrival dates may change due to manufacturer supply chains, production, and transportation schedules. We want you to receive your purchase as soon as possible and managed to secure the floor model for the hutch/bo... read more
Horrible delivery service . I order furniture from NFM ks location , the driver was suppose to either leave the items at my front door or set the item in my garage, this young man pulled up set my furniture at my garage door and then knocked on my door and walked away , when I got to the door he was walking back to his truck I asked him why didn’t he knock on my door before he sat my furniture outside of my garage . He said “well the door was open the entire time” . I am 9 months pregnant and My husband is current working so... read more
I bought a couch loveseat and recliner the end of April. They told me I would have it by the end of June. Now they tell me because I live so far out. In the state that they only deliver once a month. And I will only get the recliner in June and have to wait until July for the rest. They should not promise if they can’t follow through. I wish I had read other reviews, probably never would have bought from them. Even the day I bought it the salesman ran from one customer to the next and kept me waiting. Not professional at all... read more
Business response:
Thank you for reaching out. I am sorry to hear about the delay with your order and understand that is a frustrating situation. The dates we provide are given to us by the manufacture and are estimated only. It is based on their stock availability to ship and transportation. Our delivery zones are based on your zip code and the distance from the store. If you are outside our local delivery area it will limit the days and times we will go to your area. The trucks do fill up quickly because of the limited space and times we go ... read more
Sales and customer service are all nice before the sale and during the return policy date. Once that passes, buyers beware!!!!! The customer service goes to whole different level! Purchased a sectional and 4 months later it’s falling apart. They sent a guy over which spent 30 seconds before leaving. The verdict normal wear and tear. We barely use the furniture! So I see myself buying new furniture in a year! DEFINITELY NOT FROM NFW!! If you do not stand behind the product you sell, I don’t do business with you. SIMPLE! I wil... read more
Purchased 2 sofas complained about the material pilling with in months, although i purchased and extended warranty, they kept telling me they couldn't do anything about it. After calling several times i have been ghosted. One person finally said yes, the warranty was covered for pilling, I sent pictures of both sofas and then all of a sudden she no longer called or emailed me. I emailed her and she never respond. with the money I spent with NFM i would think I would get some help the sofas are Lazyboy I have asked for replac... read more
Business response:
Hi Gina, <br /> We appreciate you reaching out about your sofas. We contacted La Z Boy, and they confirmed that pilling is not considered a defect and will not be covered by their warranty. We are sorry for any miscommunication and understand it is disappointing you did not receive a follow up call or email after calling in about this issue. We did offer to provide you a partial discount to buy a fabric shaver to help with removing those loose fibers/pills on the sofa fabric as a courtesy, but that offer was declined. If you... read more
These people are a scam from the word go. They are not reputable in any way, from the products they sell, the contractors they contract and support, they low ball, cheat you and scam you. Just read the 1 star review after 1 star reviews from these Charlatans on the review websites. These people are scammers at a criminal level. Stay away! They are still SPAMMING me and can't get them to remove my information or stop the emails. BAD PEOPLE!!
Business response:
Hi Paul,<br /> thank you for your review. We are deeply sorry for any inconvenience have caused you and understand how frustrating it can be to receive unwanted emails. We were not able to locate your email address provided in this review in our system so your email may have been unsubscribed already. All of our emails do have an Unsubscribe link at the bottom of each marketing email as well. If there is anything else we can help with, please email Contact.Us@NFM.com with ********** in the subject line. We hope you have a wo... read more
have made all my payments and now this month the payment went from 40.00 to 105.00 no money in budget for that kind of a payment called them to ask for a payment plan they refused to work with me. Terrible customer service
Business response:
Hello David, Thanks for reaching out to us about your bill. We understand you do not have money in your budget for the increased payment and apologize for any confusion. We replied to your BBB complaint but will provide the information here as well. Your minimum monthly payment is 4% of your total balance owed so it increases and decreases depending on your total balance. You had a promotion for 48 months deferred interest that expired end of April. The remaining promotional balance of was not paid in full before the promoti... read more
Unbelievable! I had opened up a card with Nebraska furniture Mart at 5ish years ago. I purchased several things and paid them off and went to go purchase and mattress a couple pillows and a mattress topper about a month ago. Our sales girl said we have 50 months deferred interest in which I therefore asked for the bottom $ amt. after taxes & everything & divided by 50. Then that worked out to about $55 a month and repeated that to her and she said YES, that is correct; which, as it being her job as a sales girl would be the ... read more
Business response:
Hello Dashea, Thanks for reaching out about your recent purchase. We apologize for the miscommunication with your salesperson at the time of purchase and understand the frustration it has caused. The promotion your orders qualified for was deferred interest for 50 months with the purchase of a mattress $2499 or more. Minimum monthly payments to your NFM card are required and calculated as 4% of your total balance plus any fees, rounded up to the nearest dollar, or $15 whichever is greater. This is stated on the credit agree... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 248 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open at 10:00 a.m.
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