Nebraska Furniture Mart

Prasanth V 

on BBB

8 months ago

We purchased a Tempur-Pedic mattress from Nebraska Furniture Mart in Feb 2021. We were told it has 10yr warranty while buying. With in 3years we noticed the bed is sagging and result of it we undergoing bad back pains. When we contacted NFM, they asked us to contact Tempur-Pedic as its their product and NFM cannot do anything about this. When contacted Tempur-Pedic, they mentioned because we are not using Tempur-pedic suggested base, we are experiencing these issues with mattress. While buying, no one from NFM mentioned us i... read more

Nick U 

on BBB

9 months ago

I purchased the "Crestview Collection Zambia Sideboard in Black" Credenza from Nebraska Furniture and was initially pleased with the design. However, within a week of use, we noticed fine sawdust accumulating on the tile beneath the unit. We thought it might be due to regular use, but the sawdust kept appearing every few days. Recently, we closely inspected the furniture with a flashlight and discovered pin-sized holes directly above where the sawdust was found. These holes are consistent with those caused by wood-boring in... read more

Quint B 

on BBB

9 months ago

The mart has terrible customer service. Mrs. B would roll over in her grave. I purchased a fridge. It broke down within a few days. I called the mart and they sent me directly to GE. GE messed up the call and sent the tech to the wrong address. I called the tech. He said too bad. Call GE or the mart. I called the mart. They said too bad call GE. I explained that this was their error and that my freezer would be broken for another week at minimum. They said too bad. Can't help. They are too big. I hope another large appliance... read more

Abigail H 

on BBB

9 months ago

Spent over 600$ and used the NFM card. When making payments online that took the account and had the funds I was notified 3 weeks later by mail that there was a problem and I was charged 40 extra dollars. Still have yet to receive my money back for the 40$ charge. Customer service is nothing but dismissive and rude. Will not continue to shop and would never recommend. Zero stars if I could. 

Heidi K 

on BBB

9 months ago

want to share the nightmare I’ve had dealing with Whirlpool and Nebraska Furniture Mart. I bought a clearance fridge from Nebraska Furniture Mart for my elderly parents, who live on a fixed Social Security income. I was told the fridge had no issues and was only returned because the previous customer changed their mind. Unfortunately, that turned out to be completely false. Shortly after, I left town, and when I returned, my parents told me the fridge wasn’t working properly. The food in the refrigerator section kept freez... read more

Kurt T 

on BBB

10 months ago

We purchased a white couch from NFM and the salesperson sold us on the Trade Square protection plan because it included a free cleaning. This was a complete lie, as Trade Square has refused to provide the free cleaning. When bringing the issue up with NFM they said "well that's insurance company's for you". Stay away from any protection plan they try to sell you. NFM advertises Trade Square to have a 4.5 rating but if you Google their actual review summary their rating you will see it's a 1.1 rating. We've spent ten of thous... read more

Laura D 

on BBB

10 months ago

I purchased a faux leather chaise lounge in Aug 2019 form the store at The Colony in Texas. I was sold a protection plan for $99 and was told it was good for 5 years and if not used in 5 years, the amount paid was refundable. Well, 5 years has passed so I called NFM and Guardsman (who provided the coverage) and neither company states they will provide a refund of the amount. I have purchased many items from NFM and having salespeople who lie is not something I will be returning for. 

Jane R 

on BBB

10 months ago

Received my furniture August 9 th 2024 however the big couch had no legs come with it. I put in a request that day for replacement legs. It’s now 10/18/2024 and still no legs!!!! We have already gone past the date they gave me for them to come and I have called several times with no help. My daughter bought a dryer from there and 2 months later it’s not heating. She is also working on getting her issue fixed. I would not recommend anyone get anything from this store!!!!!! 

TrophySue 

on BBB

10 months ago

My husband and I purchased what we thought was a new LG refrigerator from Nebraska Furniture Mart on 12/31/22. We recently had cooling issues with the refrigerator 9/7/2023 and called a LG for a repair and they sent their repairman, John E*******. When he started looking at the refrigerator he said someone had previously made a repair to the refrigerator. He also asked how long had we owned it, we told him and he said it was a 2018 model! When we bought the refrigerator the salesman informed us as we were making the purchase... read more