Nebraska Furniture Mart

Michael S 

on BBB

9 months ago

Purchased a LG refrigerator 15 months ago the lady that waited on us assured us that the side by side we purchased was a good refrigerator top seller. The lady didn’t bother telling me the one we purchased might have a linear compressor and if the refrigerator does have a linear compressor you will get a 10 year warranty but after 5 years LG will pay for the compressor the customer pays the 1000 dollars in labor, guess what my compressor is leaking the fan motor that keeps the ice maker making ice. It has been 6 weeks now ma... read more

Chris R 

on BBB

9 months ago

Chris R*****, Subject: Formal Complaint of Sexual Harassment I am writing to formally report an incident of sexual harassment that occurred while NFM drivers delivered home goods to my house. At approximately 5PM 31JAN, 2025 (2) two drivers came to our home to drop off a newly purchased mattress we had purchased the day prior. Upon arriving we were told the sales representative did not fill out the portion about taking the older mattress and they would not be taking it with them. This was not an issue. However they did offer... read more

Cory K 

on BBB

10 months ago

We purchased a dining room table and chairs. This was a higher priced table so we thought the quality would be better. We bought the extended warranty for any damage on the product. After 14 months of owning this furniture the top of the table started to flake color off and the side of the table. The laminate started to peel. We submitted a claim approximately 45 days after noticing this and we turned it into the extended warranty. The extended warranty declined to cover the damage because the claim was not submitted within ... read more

Prasanth V 

on BBB

11 months ago

We purchased a Tempur-Pedic mattress from Nebraska Furniture Mart in Feb 2021. We were told it has 10yr warranty while buying. With in 3years we noticed the bed is sagging and result of it we undergoing bad back pains. When we contacted NFM, they asked us to contact Tempur-Pedic as its their product and NFM cannot do anything about this. When contacted Tempur-Pedic, they mentioned because we are not using Tempur-pedic suggested base, we are experiencing these issues with mattress. While buying, no one from NFM mentioned us i... read more

Nick U 

on BBB

a year ago

I purchased the "Crestview Collection Zambia Sideboard in Black" Credenza from Nebraska Furniture and was initially pleased with the design. However, within a week of use, we noticed fine sawdust accumulating on the tile beneath the unit. We thought it might be due to regular use, but the sawdust kept appearing every few days. Recently, we closely inspected the furniture with a flashlight and discovered pin-sized holes directly above where the sawdust was found. These holes are consistent with those caused by wood-boring in... read more

Quint B 

on BBB

a year ago

The mart has terrible customer service. Mrs. B would roll over in her grave. I purchased a fridge. It broke down within a few days. I called the mart and they sent me directly to GE. GE messed up the call and sent the tech to the wrong address. I called the tech. He said too bad. Call GE or the mart. I called the mart. They said too bad call GE. I explained that this was their error and that my freezer would be broken for another week at minimum. They said too bad. Can't help. They are too big. I hope another large appliance... read more

Abigail H 

on BBB

a year ago

Spent over 600$ and used the NFM card. When making payments online that took the account and had the funds I was notified 3 weeks later by mail that there was a problem and I was charged 40 extra dollars. Still have yet to receive my money back for the 40$ charge. Customer service is nothing but dismissive and rude. Will not continue to shop and would never recommend. Zero stars if I could. 

Heidi K 

on BBB

a year ago

want to share the nightmare I’ve had dealing with Whirlpool and Nebraska Furniture Mart. I bought a clearance fridge from Nebraska Furniture Mart for my elderly parents, who live on a fixed Social Security income. I was told the fridge had no issues and was only returned because the previous customer changed their mind. Unfortunately, that turned out to be completely false. Shortly after, I left town, and when I returned, my parents told me the fridge wasn’t working properly. The food in the refrigerator section kept freez... read more

Kurt T 

on BBB

a year ago

We purchased a white couch from NFM and the salesperson sold us on the Trade Square protection plan because it included a free cleaning. This was a complete lie, as Trade Square has refused to provide the free cleaning. When bringing the issue up with NFM they said "well that's insurance company's for you". Stay away from any protection plan they try to sell you. NFM advertises Trade Square to have a 4.5 rating but if you Google their actual review summary their rating you will see it's a 1.1 rating. We've spent ten of thous... read more