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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Nebraska Furniture Mart is more than just a furniture store. With everything from mattresses to washers and dryers, to the latest in electronics and home security systems, flooring and lawn equipment, available in store or online.
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
I was not surprised to find so many people on here complaining about Nebraska Furniture Mart. This is a store that I will never do business with again. Their customer service is horrible. I purchased a Sony sound bar mount but it ended up not working with the Sony soundbar I had for my tv. The amount for the mount wasn't overly expensive ($100) but my issue is their tactics in not wanting to refund my money for the product. There is nothing wrong with it, it simply didn't work with my tv. It has been 12 days and 4 people tha... read more
I hope this message finds you well. I’m reaching out as a first-time customer who recently placed a significant furniture order totaling nearly $1,500. Unfortunately, my experience with the delivery process has been frustrating and disappointing due to poor communication and a lack of follow-through. Despite multiple calls and efforts on my end, I’ve received inconsistent information and very little clarity regarding the status of my delivery. As someone who was genuinely excited to furnish my space with your products, this... read more
Whatever you do...DO NOT buy any open box products from them. They are selling defective items as a final sale and making it your problem. I purchased a gaming laptop that was defective and they won't return it because they cant replicate the exact issue I am having. They have wasted hours of my time and they are telling me I am a liar as I am being forced to keep a defective item that was almost $2,000. I have spent thousands and thousands of dollars at this location since they opened, as well as recommended them to many ... read more
Horrible customer service policy. Was issued a store credit and have all paperwork showing a store credit. Tried to use credit on a purchase and they said the credit expired after 1 year. Nowhere on the paperwork I was given was this policy stated. They tried to give me a card that shows that store credits expire after 12 months but at no time was I given one at the time they issued the credit. So as I was in the process of purchasing over $6,000 worth of furniture I chose to walk out the door and will purchase elsewhere. My... read more
I waited two months only for the dates to end up getting pushed back even more. Went shopping for it in May and got told we would get it June 13. They said that they got sued for having an exact date. BUT THEN THEY GIVE US AN EXACT DATE!? Right now (June 25) I don’t even have HALF of the bed. So they literally shipped barely half of it, and now I have to wait another couple weeks for the REST OF THE BED.
We purchased a $14K Dacor (owned by Samsung) built-in refrigerator from Nebraska Furniture Mart in July 2024. Since then, we have had a major water leaking issue happening under the deli drawer which has resulted in flooding in our kitchen, NUMEROUS appointments with Dacor Technicians (who can't fix the issue) and an ongoing problem! The first time this happened we were told that there was a crucial part that helps with defrosting and water run off that was just NOT INSTALLED on the older Dacor units. So effectively, our app... read more
NFM Dallas refused to sell me a microwave unless I provided my driver’s License. They couldn’t tell me why other than store policy. It didn’t matter if I paid cash or card (I wasn’t financing), they said any purchase over $200 required them to register an account for me and had to be verified with my license.
Purchased a complete bedroom suite sold by NFM under the name Legacy Classic Furniture in 2012. Delivery was weird. Received nightstands 1st, dresser, and after days, finally the bed. To me the set is beautiful. Fast forward to 2025 & I can attest to the inferior quality. The finish on a particular trim on the headboard is cracking & lifting off. It’s more like a paint not stain. And you have to be extremely careful with the finish because it is easily marred. 90% of the drawers, and I have 15 no longer sit in the opening sq... read more
We bought an outdoor sectional in March of 2024, we put it outside in April 2024 and the put it inside for the winter in Sep. Within a month or 2 noticed the wood splitting on the arms and and flaking off. Called NFM to make claim they came out and the techs agreed that this was damaged and should be replaced. NFM told me that it was not a manufacturing defect and since it was outside unprotected that it was not covered by them, so we were SOL on a $2400 purchase from Nebraska Furniture Mart! The furniture was made by Ashley... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 245 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open at 10:00 a.m.
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