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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Nebraska Furniture Mart is more than just a furniture store. With everything from mattresses to washers and dryers, to the latest in electronics and home security systems, flooring and lawn equipment, available in store or online.
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Always issues at NFM, whether it is broken furniture, used electronics, or shipping wrong items. I purchased an iPhone 16 pro max with accessories , and ended up receiving an empty iPhone box. Called nfm and they required a police report which is fine, supplied all information they requested, still haven't seen my refund or a return label for the accessories since I have no phone. Knowing NFM stole the iPhone which is trackable or just sent an empty box in general, I wasn't even offered any solution for my inconvenience. It'... read more
Almost 4 weeks ago, we purchased over $10,000 of furniture from Nebraska Furniture Mart in The Colony, TX. In the first week we recieved about 30% of the furniture. Only bits and pieces of the complete sets. Since then, they have continually lied to us about the availability of the furniture and when it can be delivered. It is very difficult to talk to someone and you can't get a manager to get help.
I purchased a couch from NFM about seven months ago, and it’s already falling apart with strings coming loose everywhere. Despite the store and manufacturer claiming that this is “normal wear and tear,” I don’t believe this kind of deterioration in such a short time should be considered acceptable, especially for a piece of furniture that cost over $1,200. When I reached out for a solution, I was disappointed to hear that no repair options were available because it wasn’t considered a “vendor defect.” NFM did offer to reduce... read more
Business response:
Thank you for your feedback. As the retailer NFM has a 30- day return and exchange period from the date of delivery. This can be viewed at that following linkReturns & Exchanges | Nebraska Furniture Mart (nfm.com). After that we do work within the manufactures warranty guidelines they provide for coverage. We would be happy to resubmit the pictures with the vendor (Fine Home Limited) for reconsideration. I am happy the team was able to offer a resolution outside our return period and the manufactures warranty. We did offer t... read more
Hi I received a 1300 dollar couch and it was replaced once already so now there coming to return for a found I've been waiting from 11:30 - 2:30 mind you that's over the 2hour window they gave me by an hour already.Now I'm waiting it is 3:52 and I am still waiting now how are they doing me any courtesy for a product they already having to return for the second time so now WHY would I want to go there to buy something again I am super confused wheres the excellent customer service here oh and we called they were suppose to be... read more
Business response:
Thank you for your feedback. NFM's delivery time frames are a 3-hour estimated window that is why your window was between 11:30-2:30. NFM does not offer a 2-hour delivery window. I am sorry for any misunderstanding and if this was not clearly explained. The call ahead notification can only be estimated as well. Our delivery teams do the very best they can to arrive within those times provided unfortunately, we are not able to guarantee the time frames because unforeseen issues can arise that are out of our control. We do rec... read more
Horrible after the sale treatment. I ordered a part for my couch back in April and was promised it would be here in 6-8 weeks and till this day haven’t received it. They say the same story every time I call. We will send a message to the manufacturer. Sorry we can’t give you a refund and we can’t do anything for you so have a nice day!! Never would I ever purchase anything from them.
I cannot explain how disappointed I am with NFM. In October 2023, we purchased a dining room table, chairs and server. It was high end Amish and we paid almost $6300 for it. Fast forward to June 2024. We noticed the table faded exactly where we had a simple fabric runner. So now it looks like there's a strip running down the middle of the table. NFM sent someone out to look at it and he could not explain how this could have happened. Now they're telling me that the manufacturer does not consider this to be a defect and they ... read more
Business response:
Thank you for your feedback and I am sorry to hear about the disappointment. I know it's very frustrating to hear that the issue was not able to be covered. I did review the order and claim to see if the extended warranty was purchased. Generally, this will cover issue considered accidental but unfortunately, that was declined at the time of purchase. I wish I had better news and appreciate your understanding.
10+ year customer. Moved to FL 3.5 years ago. I randomly get an email from my credit monitoring service that my score has dropped because I closed an account. Turns out if your don’t buy anything in 3 years they close the account. The most notice they’ll claim you receive is small font on a statement. Well I never received a statement. All my mail is scanned in. Only the online statements. I was never email that my account was going to be closed, nothing. Horrible customer service. I won’t order another thing again. Ridiculo... read more
Purchased baby furniture in May 2024 was told would be available for pickup in the middle of July 2024, right before our baby is due, which was perfect. Now it says not available for pickup until August 2024. They need to be honest and up front about items they say are not in stock and the likelihood that the item wont be available even at the estimated time. We purchased baby furniture from them with our first child and had the same thing happen where we ended up waiting 6 months over the estimated arrival date. If they wou... read more
Business response:
Hello Joseph, Thank you for sharing your feedback. Congratulations on your new baby! We apologize for the inconvenience caused by the out-of-stock items. We understand how time sensitive baby furniture can be. Our Sales team provides the most accurate estimates available at the time of sale, however, the estimated arrival dates may change due to manufacturer supply chains, production, and transportation schedules. We want you to receive your purchase as soon as possible and managed to secure the floor model for the hutch/bo... read more
Horrible delivery service . I order furniture from NFM ks location , the driver was suppose to either leave the items at my front door or set the item in my garage, this young man pulled up set my furniture at my garage door and then knocked on my door and walked away , when I got to the door he was walking back to his truck I asked him why didn’t he knock on my door before he sat my furniture outside of my garage . He said “well the door was open the entire time” . I am 9 months pregnant and My husband is current working so... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 245 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open at 11:00 a.m.
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