This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
I purchased a faux leather chaise lounge in Aug 2019 form the store at The Colony in Texas. I was sold a protection plan for $99 and was told it was good for 5 years and if not used in 5 years, the amount paid was refundable. Well, 5 years has passed so I called NFM and Guardsman (who provided the coverage) and neither company states they will provide a refund of the amount. I have purchased many items from NFM and having salespeople who lie is not something I will be returning for.
Business response:
I apologize the protections plans are non-refundable if outside 30 days with NFM. If you cancel a protection plan it is pro-rated from the date your items are delivered and there is an additional service fee. This would be handled through the extended warranty directly. I am sorry for the confusion.
Received my furniture August 9 th 2024 however the big couch had no legs come with it. I put in a request that day for replacement legs. It’s now 10/18/2024 and still no legs!!!! We have already gone past the date they gave me for them to come and I have called several times with no help. My daughter bought a dryer from there and 2 months later it’s not heating. She is also working on getting her issue fixed. I would not recommend anyone get anything from this store!!!!!!
Business response:
I am sorry to hear about these issues. We would be happy to check the status of the part order for you. It can take 8-12 weeks to ship depending on the manufactures stock availability and transportation. I am sorry to hear your daughter's dryer is not heating. We would need to refer her to the manufacture as NFM does not service appliances. This is handled through the manufacture of the products directly. We can be reached by calling 1-800-359-1200 extension 22445, email at contact.us@nfm.com or by chat at www.nfm.com.
My husband and I purchased what we thought was a new LG refrigerator from Nebraska Furniture Mart on 12/31/22. We recently had cooling issues with the refrigerator 9/7/2023 and called a LG for a repair and they sent their repairman, John E*******. When he started looking at the refrigerator he said someone had previously made a repair to the refrigerator. He also asked how long had we owned it, we told him and he said it was a 2018 model! When we bought the refrigerator the salesman informed us as we were making the purchase... read more
Business response:
Thank you for your feedback. This refrigerator has only been on NFMs floor as a sample model and has not been used so there would be no service or service record for the item. I am not sure why the technician would state that misinformation and apologize for any inconvenience. I will be happy to go ahead and email you directly. Thank you and have a great day.
Always issues at NFM, whether it is broken furniture, used electronics, or shipping wrong items. I purchased an iPhone 16 pro max with accessories , and ended up receiving an empty iPhone box. Called nfm and they required a police report which is fine, supplied all information they requested, still haven't seen my refund or a return label for the accessories since I have no phone. Knowing NFM stole the iPhone which is trackable or just sent an empty box in general, I wasn't even offered any solution for my inconvenience. It'... read more
Almost 4 weeks ago, we purchased over $10,000 of furniture from Nebraska Furniture Mart in The Colony, TX. In the first week we recieved about 30% of the furniture. Only bits and pieces of the complete sets. Since then, they have continually lied to us about the availability of the furniture and when it can be delivered. It is very difficult to talk to someone and you can't get a manager to get help.
I purchased a couch from NFM about seven months ago, and it’s already falling apart with strings coming loose everywhere. Despite the store and manufacturer claiming that this is “normal wear and tear,” I don’t believe this kind of deterioration in such a short time should be considered acceptable, especially for a piece of furniture that cost over $1,200. When I reached out for a solution, I was disappointed to hear that no repair options were available because it wasn’t considered a “vendor defect.” NFM did offer to reduce... read more
Business response:
Thank you for your feedback. As the retailer NFM has a 30- day return and exchange period from the date of delivery. This can be viewed at that following linkReturns & Exchanges | Nebraska Furniture Mart (nfm.com). After that we do work within the manufactures warranty guidelines they provide for coverage. We would be happy to resubmit the pictures with the vendor (Fine Home Limited) for reconsideration. I am happy the team was able to offer a resolution outside our return period and the manufactures warranty. We did offer t... read more
Hi I received a 1300 dollar couch and it was replaced once already so now there coming to return for a found I've been waiting from 11:30 - 2:30 mind you that's over the 2hour window they gave me by an hour already.Now I'm waiting it is 3:52 and I am still waiting now how are they doing me any courtesy for a product they already having to return for the second time so now WHY would I want to go there to buy something again I am super confused wheres the excellent customer service here oh and we called they were suppose to be... read more
Business response:
Thank you for your feedback. NFM's delivery time frames are a 3-hour estimated window that is why your window was between 11:30-2:30. NFM does not offer a 2-hour delivery window. I am sorry for any misunderstanding and if this was not clearly explained. The call ahead notification can only be estimated as well. Our delivery teams do the very best they can to arrive within those times provided unfortunately, we are not able to guarantee the time frames because unforeseen issues can arise that are out of our control. We do rec... read more
Horrible after the sale treatment. I ordered a part for my couch back in April and was promised it would be here in 6-8 weeks and till this day haven’t received it. They say the same story every time I call. We will send a message to the manufacturer. Sorry we can’t give you a refund and we can’t do anything for you so have a nice day!! Never would I ever purchase anything from them.
I cannot explain how disappointed I am with NFM. In October 2023, we purchased a dining room table, chairs and server. It was high end Amish and we paid almost $6300 for it. Fast forward to June 2024. We noticed the table faded exactly where we had a simple fabric runner. So now it looks like there's a strip running down the middle of the table. NFM sent someone out to look at it and he could not explain how this could have happened. Now they're telling me that the manufacturer does not consider this to be a defect and they ... read more
Business response:
Thank you for your feedback and I am sorry to hear about the disappointment. I know it's very frustrating to hear that the issue was not able to be covered. I did review the order and claim to see if the extended warranty was purchased. Generally, this will cover issue considered accidental but unfortunately, that was declined at the time of purchase. I wish I had better news and appreciate your understanding.
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 248 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com