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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
This Nebraska Furniture Mart is built on mistrust, misrepresentation and creating varying rules and regulations for refunds or returns along with the display of inaccurate information on their website. I Highly recommend that the reader of this review to stay away from Nebraska Furniture Mart as they are very slow to respond very slow to ship and finally when they you receive the goods they're either damaged or the wrong size. It has been a horrible experience for our family dealing with Nebraska Furniture Mart and I can hon... read more
If I could give zero starts I would. Extremely frustrating to place orders with expected delivery dates when the dates continually get pushed back to (at least) over two months after the first date. Gets old living out of boxes. Doesn't help that customer service offers no solution other than cancelling the order. Will not be ordering from here again. Very disappointing and frustrating. Just to update: my order got pushed back another six weeks. At this point I would save all your troubles and look elsewhere for furniture. O... read more
Business response:
Hello Kenzie, we apologize that your experience with us has been so frustrating. We understand that delays can be upsetting, however this is out of our control. We are the retailer, so the vendor provides us with the merchandise and the dates of when things should ship. We promise that we want you to receive your bedroom items as much as you do, however we are at the mercy of the vendor shipping them. We would be delighted to have sales help you find something that is similar in stock, so you can get something sooner please ... read more
If I could give zero starts I would. Extremely frustrating to place orders with expected delivery dates when the dates continually get pushed back to (at least) over two months after the first date. Gets old living out of boxes. Doesn't help that customer service offers no solution other than cancelling the order. Will not be ordering from here again. Very disappointing and frustrating. Just to update: my order got pushed back another six weeks. At this point I would save all your troubles and look elsewhere for furniture. O... read more
Business response:
Hello Kenzie, we apologize that your experience with us has been so frustrating. We understand that delays can be upsetting, however this is out of our control. We are the retailer, so the vendor provides us with the merchandise and the dates of when things should ship. We promise that we want you to receive your bedroom items as much as you do, however we are at the mercy of the vendor shipping them. We would be delighted to have sales help you find something that is similar in stock, so you can get something sooner please ... read more
In August 2020 we purchased some deluxe vinyl plank flooring from NFM for our kitchen and laundry room floors. By December 2020 it felt like it was "floating" or not secure. In January 2021 I reported this problem to NFM. They said they would send an inspector out. No inspector appeared until I had reported this problem to NFM. The inspector came out in May 2021 and seeing I was in a mobility scooter, said the problem was caused by the scooter. I contacted the manufacturer and they informed me that if properly installed, it ... read more
Business response:
Hello Marge, we are so sorry to hear about the issues you are experiencing with your flooring. We understand your frustrations, and we would be delighted to look into this. Please contact our flooring customer service team at *************************. We hope to hear from you soon!
In August 2020 we purchased some deluxe vinyl plank flooring from NFM for our kitchen and laundry room floors. By December 2020 it felt like it was "floating" or not secure. In January 2021 I reported this problem to NFM. They said they would send an inspector out. No inspector appeared until I had reported this problem to NFM. The inspector came out in May 2021 and seeing I was in a mobility scooter, said the problem was caused by the scooter. I contacted the manufacturer and they informed me that if properly installed, it ... read more
Business response:
Hello Marge, we are so sorry to hear about the issues you are experiencing with your flooring. We understand your frustrations, and we would be delighted to look into this. Please contact our flooring customer service team at *************************. We hope to hear from you soon!
If I Could Give a Zero I would happily do so. Order 50607844 was getting a order for chest dresser to be delivered. I started the process on February 16th of 2022. Called multiple times to find out what is happening.... and guess what ? find out it was gonna be pushed back another month or so maybe around May. February, March ,April May-be not. Horrible service. I spoke to Sherry in which is stated that she was the customer service manager. Also she stated that Ms. Lori ******** is the lead of customer service??? Well maybe ... read more
Business response:
Hello Jonathan, we apologize we were not able to get your dresser to you in a timely manner. We understand your frustrations, however many vendors are currently facing delays from the impact of covid. We have been working close with our manufacturers to try to get items to us as soon as possible, however we have to be able to give grace and allow the vendors adequate time to provide their product. We want our customer's to be satisfied with their items, and if the time frames do not work then we can look into other options t... read more
If I Could Give a Zero I would happily do so. Order 50607844 was getting a order for chest dresser to be delivered. I started the process on February 16th of 2022. Called multiple times to find out what is happening.... and guess what ? find out it was gonna be pushed back another month or so maybe around May. February, March ,April May-be not. Horrible service. I spoke to Sherry in which is stated that she was the customer service manager. Also she stated that Ms. Lori ******** is the lead of customer service??? Well maybe ... read more
Business response:
Hello Jonathan, we apologize we were not able to get your dresser to you in a timely manner. We understand your frustrations, however many vendors are currently facing delays from the impact of covid. We have been working close with our manufacturers to try to get items to us as soon as possible, however we have to be able to give grace and allow the vendors adequate time to provide their product. We want our customer's to be satisfied with their items, and if the time frames do not work then we can look into other options t... read more
I had a tv delivered on March 5, 2022. The delivery driver was rude and he placed the tv in my garage. I asked him to place it 15 feet into the downstairs room and he looked at me turned around and walked away I had to move it into the room by myself one week after a appendix surgery. I have been a loyal customer for over a decade. I was a loyal customer.
Business response:
Hello Cora, we apologize about the issues you encountered with your delivery. We understand your frustrations, and if your order was under in home delivery we would be happy to assist you with getting this resolved. Our driver's usually only leave things in the garage if shipping was selected, and for liability reasons those drivers are not allowed to go in home. Please contact us by chat at *********** or by email at ****************** so we can look into this for you!
I had a tv delivered on March 5, 2022. The delivery driver was rude and he placed the tv in my garage. I asked him to place it 15 feet into the downstairs room and he looked at me turned around and walked away I had to move it into the room by myself one week after a appendix surgery. I have been a loyal customer for over a decade. I was a loyal customer.
Business response:
Hello Cora, we apologize about the issues you encountered with your delivery. We understand your frustrations, and if your order was under in home delivery we would be happy to assist you with getting this resolved. Our driver's usually only leave things in the garage if shipping was selected, and for liability reasons those drivers are not allowed to go in home. Please contact us by chat at *********** or by email at ****************** so we can look into this for you!
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 248 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is open now. It will close at 8:00 p.m.
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