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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Nebraska Furniture Mart is more than just a furniture store. With everything from mattresses to washers and dryers, to the latest in electronics and home security systems, flooring and lawn equipment, available in store or online.
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
My husband passed away last year and I called in to update my credit card information. They re-took my social, DOB, etc and then I tried creating an online profile and it kept saying account didn't exist. Turns out they have a different birthdate, I said, how is that when I just gave it all to you and they said "we enter what we are given by the credit bureau" how is that possible when the credit bureau has MY birthdate. I said are you sure they didn't delete mine and not my husbands - they wouldn't even confirm what they ha... read more
Business response:
Hello Marilyn. We're very sorry for all of the confusion in opening a new account. We understand that is frustrating. Our records indicate that this issue was resolved on 1/28/2021 and a store credit was provided as compensation for the issues. We hope that you will put that to good use and we appreciate you being a loyal customer. If there is anything else we can help with, please call us at **************, live chat at *******, or email at ******************.
Timeline: Ordered sectional 11-29-20 Delivery date scheduled for 1-25-21 7:09am on Jan 25 I was called and told the sectional was damaged and delivery of new item would be an ADDITONAL 4-6 weeks later 1:34pm on Jan 25 truck driver called to say they'd be delivering PART of the sectional today and would be there in 15-20 minutes 2:40pm after no delivery or call update, I called the driver and was told THEY MADE A MISTAKE AND WOULDN'T BE DELIVERING ANY PART OF THE SECTIONAL. I had rushed home from work to receive the CANCELLED... read more
Business response:
Hello Ryan. Were sorry to hear about the confusion and damage regarding your sectional order. We understand how frustrating that can be. It looks like we have adjusted the price of the item as compensation for the issues and damage. The damaged piece went to the shop and your order is scheduled for delivery tomorrow, 2/4/21 between 10:00 am and 12:00. The drivers will call ahead when they are on their way. We appreciate your business and hope that you will shop with us again.
Bought a sectional from Nebraska Furniture Mart and within a couple of months the sectional started to not work. I called them and told them about the problem and they sent someone to check it, but he could not fix at location. He had to order parts, but after almost 7 months of waiting for parts, they have yet to resolve the matter. They have not even contacted me about delays or anything. Every time I contact them they tell the same thing that the items are in order and should be here in November, December, January, Februa... read more
Business response:
I apologize for any inconvenience this issue may have caused you. Iunderstand it can be quite frustrating. NFM has a 30 day return and exchange period and after that we do work under the manufactures warranty for service and parts. Covid 19 has impacted vendors' ability to source the raw materials they need to manufacture their product's and replacement parts. Vendors are also struggling with major disruptions in the transportation sectors, especially shipping containers form over seas and trucking. NFM does order the parts ... read more
Bought a ******* tv for almost $2000. 7 months later it doesn't work. ******* said they would replace it. They haven't done a thing. It's been 10 days, haven't heard a thing. I won't be shopping there any more.
Business response:
Hello Harold. Thank you for reaching out. We're very sorry to hear about the lack of update regarding the claim on your TV. We called and spoke with ******* for an update. The ******* rep informed us that on 12/30 the claim was approved for replacement. Processing of this generally takes 3-5 business days. You should be contacted by ******* by the end of this week with additional information for the replacement. Thank you for your business.
I tried to purchase these lamps that I was looking for for the past few months. After putting my card information in, I was told that the service was unavailable in my area. You only disclose no service in California, Hawaii and Alaska. You stated on your site you ship to 47 states with those exceptions. I put my card information in under your false pretenses. Your representative, Patrick, claimed that he had no idea where I would of gotten that information from. I sent him the link and directed him to the line of which it i... read more
Business response:
Hello Rebecca. We apologize for the confusion and understand that can be frustrating. The website states "NFM delivers to 47 states (excluding Alaska, Hawaii, and California). NFM Card may be required for purchases in some areas." The statement that an NFM card may be required for purchases in some areas means that while we deliver to 47 states, orders outside of our 13 state core region can only be placed by customers who have an existing, established line of credit with NFM. We apologize for any issues this may have caused... read more
Do not buy!! I ordered a pendant light in October that said 11/11/20 delivery estimate. I then emailed multiple times to see where it was after weeks had gone by. Then to find out it would be delivered in December. I got the run around a few times and then received an email that it would be delivered 2/11/20. Trying to cancel an order and get your money back is difficult as well. I called and was told that they submitted the request and had to wait for it to be sent to the manufacturer to submit a cancellation. They said it ... read more
Business response:
Hello Brittany. We're very sorry about the confusion regarding the delivery date for your order. We understand that is frustrating. Our records show the item was delivered on 12/30/2020. We hope you are enjoying the product, even though it took longer than expected to ship. If we can help with anything else, please call us at **************, live chat at ***********, or email us at ******************. Thank you for shopping with us.
I was sold a ********* plan with the purchase of our two sofas from NFM. I thought this would be a protection of my investment. ********* does not stand by their warranty. I had a separation in the seam that is stated to be covered on the paper that I received when I purchased the contract. The salesman even circled what was covered. I issued my claim and they denied it stating they do not cover seam separation on furniture. Save your money on the plan as what they say is covered vs what ********* states is two different thi... read more
Business response:
We're sorry to hear your claim was denied, Pete. We understand that is frustrating. The ********* Gold Plan does cover seam separation, however, the standard Fabric/Leather Plan does not since these plans only cover accidental damage and seam separation is a manufacturing defect. We would be happy to look into your order further and see how we may be able to assist. Please contact us at *************************************************************** ********************
We have used the Kansas City KS NFM since we first moved here in 2015. They are the easiest and fastest furniture store I have EVER been in. We have furnished all our homes with them. We are currently in the middle of remodeling our kitchen and have purchased every item from them. I did start the the order end of July and yes my items were pushed back three times. We checked multiple other places (including direct from the manufactures and found it was not just NFM. All were having the same issues. We worked with April *****... read more
Business response:
Thank you very much for the kind review, Tuesday! We are thrilled to hear NFM is your number one go-to for all your home furnishing needs. This has certainly been a crazy year, but at NFM we are doing our best to provide world class customer service while keeping our customers and staff safe. We appreciate all your business over the past 5 years and look forward to serving you for many years to come! If you need anything, we can be reached at *************************************************************** .
Lack of communication and delivery of the product is at the heart of this review. We purchased a bedroom suite on Sept 06 2020 at the Frisco location. On the order, we were given a delivery date of Oct 15. Given the current state of our supply chain issues, we understood the delivery date given to us. Oct 15 came and went with no delivery of the product we bought. We did not receive any phone calls or emails as to the status of our order. We logged into NFM.com and looked up our order on the "Order History" page. We entered ... read more
Business response:
I am sorry for any disappointment and understand it is quite frustrating. The estimated arrival dates are provided by the manufacture and based on their stock availability to ship and transportation. With the Covid 19 situation many manufactures have closed or working with limited staff and hours. This has caused delays down the supply chain including getting the materials to produce the products and shipping to get the replenishment stock to our warehouse. There is nothing more we would like than to be able to get our reple... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 245 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is closed now. It will open at 11:00 a.m.
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