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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Absolute Horrifying Delivery Experience First I want to say that I have been a Nebraska Furniture Mart customer for years and have made many big purchases through them. From the sales to delivery have always been a great experience until this time. The experiences of the past are what made them my go to store. Until now. My refrigerator stopped working, so my husband and I went to several stores to look and price them. Lastly we went to NFM because as I said, I like them best and they had a great selection. However, the back... read more
Business response:
Hello Suzanne, we apologize for the encounter that happened with the delivery of your refrigerator. We understand how upsetting the situation was for you, and we appreciate you for taking the time to provide this feedback. We have sent the review to our delivery management team to investigate. As for your refund we would be delighted to make sure it was issued, please reach out to us directly at **************, email ****************** or live chat at ***********.
Absolute Horrifying Delivery Experience First I want to say that I have been a Nebraska Furniture Mart customer for years and have made many big purchases through them. From the sales to delivery have always been a great experience until this time. The experiences of the past are what made them my go to store. Until now. My refrigerator stopped working, so my husband and I went to several stores to look and price them. Lastly we went to NFM because as I said, I like them best and they had a great selection. However, the back... read more
Business response:
Hello Suzanne, we apologize for the encounter that happened with the delivery of your refrigerator. We understand how upsetting the situation was for you, and we appreciate you for taking the time to provide this feedback. We have sent the review to our delivery management team to investigate. As for your refund we would be delighted to make sure it was issued, please reach out to us directly at **************, email ****************** or live chat at ***********.
Purchased flooring at NFM in The Colony Texas and their crew moved my appliances to install the flooring. They damaged both my washer and dryer by standing on the top of them. When I filed claim on the damage NFM said their contracted crew said they did not do the damage and would not pay for the damage. Beware when you work with NFM as they contract the work out and do not stand by their customer when the crew does damage to your property.
Business response:
I apologize for any inconvenience this issue may have caused you and I understand it can be quite frustrating. Can you please provide the complete name, address with zip code and phone number associated with the account? Can you also provide your order number? We do have a separate customer service team that handles all our flooring questions and concerns. I will be happy to submit your concern with them to look into further. You can also contact a representative directly by calling ******************************.
Purchased flooring at NFM in The Colony Texas and their crew moved my appliances to install the flooring. They damaged both my washer and dryer by standing on the top of them. When I filed claim on the damage NFM said their contracted crew said they did not do the damage and would not pay for the damage. Beware when you work with NFM as they contract the work out and do not stand by their customer when the crew does damage to your property.
Business response:
I apologize for any inconvenience this issue may have caused you and I understand it can be quite frustrating. Can you please provide the complete name, address with zip code and phone number associated with the account? Can you also provide your order number? We do have a separate customer service team that handles all our flooring questions and concerns. I will be happy to submit your concern with them to look into further. You can also contact a representative directly by calling ******************************.
Purchased a couch with horrible fabric. The delivery men refused to deliver the chair we ordered because of rips in the fabric even before delivery. 5 months after having the couch we noticed tiny tears in the couch which have now become incredibly large due to sitting on them, wear and tear, and our animals biting at the frayed pieces. We have been waiting since October 2020 for resolution and just keep being told we'll be contacted soon. Still no resolution despite continued emails back and forth.
Business response:
I apologize for any inconvenience this issue may have caused and understand it can be quite frustrating. I would be happy to look into this for you. Can you please verify the complete name, address with zip code and phone number associated with the account? If the bill to and ship to is different I would need both sets verified. Thank you in advance.
Purchased a couch with horrible fabric. The delivery men refused to deliver the chair we ordered because of rips in the fabric even before delivery. 5 months after having the couch we noticed tiny tears in the couch which have now become incredibly large due to sitting on them, wear and tear, and our animals biting at the frayed pieces. We have been waiting since October 2020 for resolution and just keep being told we'll be contacted soon. Still no resolution despite continued emails back and forth.
Business response:
I apologize for any inconvenience this issue may have caused and understand it can be quite frustrating. I would be happy to look into this for you. Can you please verify the complete name, address with zip code and phone number associated with the account? If the bill to and ship to is different I would need both sets verified. Thank you in advance.
We have been without a working refrigerator in our home for nearly 13 months. Our $3K+ refrigerator broke at the beginning of August 2020. We had purchased the extended warranty through NFM. After multiple repair companies and failed attempts to repair our refrigerator (even leaking freon into our house) we were finally approved to receive a replacement in January 2021. At this point we have been told it would be delivered 4 times and each time they no show with a lack of communication. In fact, at one point a crew showed up... read more
Business response:
Hello Katharine, we apologize for the issues you have encountered with getting a replacement refrigerator. We understand your time is valuable, and this long wait has probably caused multiple inconveniences. We would be happy to see what options we can provide to get this resolved sooner. Please reach out to us by email at ******************, through chat at *********** or call us at *************************. We hope to hear from you soon!
We have been without a working refrigerator in our home for nearly 13 months. Our $3K+ refrigerator broke at the beginning of August 2020. We had purchased the extended warranty through NFM. After multiple repair companies and failed attempts to repair our refrigerator (even leaking freon into our house) we were finally approved to receive a replacement in January 2021. At this point we have been told it would be delivered 4 times and each time they no show with a lack of communication. In fact, at one point a crew showed up... read more
Business response:
Hello Katharine, we apologize for the issues you have encountered with getting a replacement refrigerator. We understand your time is valuable, and this long wait has probably caused multiple inconveniences. We would be happy to see what options we can provide to get this resolved sooner. Please reach out to us by email at ******************, through chat at *********** or call us at *************************. We hope to hear from you soon!
My wife and I have been customers at NFM for just over 20 years. In that time we have purchased many household items and have always had great service. That is until we purchased an ** refrigerator from them in December of 2016. In the very first month the seals around the doors started to freeze up. We called NFM and they said we needed to call ** for warranty repair. We did and they sent a technician to replace them...then a couple months later the same thing happened, again they fixed it..didn't have any more problems wit... read more
Business response:
Hello Tracy, we are sorry to hear about your experience with your previous ** refrigerator. We understand your frustrations, however it is up to ** whether they choose to provide a return authorization through their warranty. Their return authorization is based on their company policy, and NFM is used as the middle person to facilitate the return. If any of their guidelines are not met they can refuse or revoke the authorization. We do not have any control on this, however as a courtesy we did make an offer based on your loy... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 248 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is open now. It will close at 8:00 p.m.
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