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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Nebraska Furniture Mart is more than just a furniture store. With everything from mattresses to washers and dryers, to the latest in electronics and home security systems, flooring and lawn equipment, available in store or online.
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Placed an order on 10/5/19 for a 6 piece dining set. The Hawthorne Furniture Drake 6-Piece Dining Set in Rustic White and French Oak to be exact. They informed me the table and chairs were in stock and available but the bench wouldn't be available until 12/12/19. We were OK to wait as we really liked the set. Fast forward to our delivery date, they call us to inform us that the chairs are on back order and wouldn't become available till early December. What would we do with just a table and no bench nor chairs? Luckily a shi... read more
Business response:
Hello Leslie, it is not our intention to delay your items. There can be multiple reasons for delays and we can only provide you with estimated arrival dates from the vendor. We have made adjustments to your order as of 01.16.2020 and would have seen a refund back to your bank card. We appreciate your continued patience and we are sorry you do not have the full set yet. If you have any additional questions please call ******************************, live chat at ***********, or fill out this form: ****************************... read more
I opened this account in 2018 and as with every other credit card I placed this on auto pay. I never look at the statements as I trust NFM to just draft whatever I owed. Today, Feb 4,2020 I received a text message on my cell phone that stated I was past due. I initially thought it was a mistake considering im on auto pay and the payments appear to be drafting just fine. I called into customer service where I was treated like I did something wrong. I was told that my balance changed in April of 2019 and it has only been draft... read more
Business response:
Good afternoon, I am showing that our representative reached out to you and the issue has been resolved. Please let us know if we can be any further assistance.
I've had a credit account with Nebraska for several years. I've always used their autopay system to debit my checking account every month. In my case that amount was $200. I noticed this past month (Dec) that I had a fairly small balance remaining so I decided to pay the balance (about $500) because it was a promotional interest free finance offer about to expire. Looking at my checking account this morning I could see that Nebraska had debited yet another $200 from my checking account. When I looked at my Nebraska statement... read more
Business response:
I am sorry for any inconvenience or frustration this may have caused you, Dan. When autopay is set up, there is an option to select an end date which would terminate reoccurring payments at that time. If you do not enter an end date, your recurring payment amount will continue to be processed until 1) you enter an end date or 2) cancel the recurring payments, regardless of balance owed, even when the balance reaches zero. These conditions are outlined in the terms you must agree to when setting up autopay. If you have any is... read more
I purchased a set of rugs online from their website on December 1st 2019 and paid for it in full . I received an email on January 2nd 2020 saying that order is cancelled and a refund will be issued . I called their customer service and they transferred me to the local store who didn't do anything and said they will email the responsible person and let him contact me . Today is January 5th and still nothing from NFM . I bought a lot of things that match the rugs I bought from them and now I'm stuck with it . How can a company... read more
Business response:
NFM always strives to provide the best product and the best price for our customers. We work closely with our vendors to ensure timely arrival of products. Unfortunately, there are times when our vendors are delayed in giving us information on delays or discontinues. We sincerely apologize for the inconvenience this may have caused you. Our sales team is happy to work with you to find another rug of similar style and price. They can be reached at *************************. Thank you for your understanding.
I purchased a 2700 Dollar ******* Refrigerator Aug 2018, bought an extended warranty as well, so far I have had to have a new ice maker installed three times approximately less than every six months, now I am going on number 4 Ice maker , what a nightmare, you have to stay and wait for a technician so he can order the parts then again to come and install new ice maker so costing me on average of two days missed work per every Six months , the refrigerator has been discontinued and since the first three ice makers were under ... read more
Business response:
I am very sorry to hear about your experience. NFM as the retailer does have a 30 day return and exchange period and you are then covered under the manufacture for a period of 1-year. If an extended warranty was purchased you would be covered under Assurant for the duration of the plan purchased. If no extended warranty was purchased any repairs would be an out of pocket expense. Assurant warranty is for repair unless deemed a lemon under their warranty. We would be happy to contact them to see if there is anything further t... read more
This is not a duplicate review. I ordered a dining room set due to be delivered and set up by NFM. Now after paying for delivery and set up they have accepted my 90$ fee and gone delivery. I am trying to straighten it out through email because I am 63, deaf and disabled, a Vietnam Nam SF Medic Vet widow and cannot set it up myself. They keep asking for my name and I keep sending it but they keep asking for my name.
Business response:
I was able to locate the customers order and it was actually delivered today 11.27.19. There are no notes in the order stating that there were any issues with the delivery or item being assembled. Please let us know if there is anything further we can do to assist. We can be reached by live chat at *********** or by email at ******************.
Purchased a ******** switch on 11/2/19. It quit working within 1st week. I tried to exchange for a new one or return & they will not let me do so even with the receipt. Blake the tech manager was extremely rude & told me he would not return & hadn't even looked at the product. I encouraged him just to check & be sure. He immediately came & out and still said no then argued with me for 10 minutes. I purchased something within the 30 days in new condition & I can't even be refunded? Doesn't make any sense. He kept referring me... read more
Business response:
I am sorry to hear about your disappointment. Can you please provide the complete name, address with zip code and phone number associated with the account? I would like to take a further look into this issue for you to see if anything further can be done to assist. Thank you in advance.
My order was delayed and based on the online reviews I should have listened and never purchased from Nebraska Furniture Mart. We purchased and bedroom set and dining room table and chairs. We picked the delivery date because rails for the bed needed to come in from manufacturer. This seemed weird that a bed would be missing parts but I get that it can happen. Date for furniture today(11/14/19) arrives and my furniture is now not being delivered because the bed is now missing the foot board??!!?? First off how does the set I ... read more
Business response:
Thank you for your feedback. I apologize for any disappointment or frustration this may have caused you. We would be more than happy to see what we can do to help. Can you please provide the complete name, address with zip code and phone number associated with the account? Thank you in advance.
Most unreliable place! So this tells me a lot about what kind of business man Warren ******* is, or maybe he needs to pay more attention as to what is happening with his business either way he has lost another costumer . Maybe get rid of his CEO and most of his regional supervisors. Clearly he does not care about the middle class people who are keeping his business a float. Oh that"s right he is only interested in his bottom line like the rest of his millionaire or billionaire buddies who make their money off the backs of th... read more
Business response:
I am sorry your merchandise has been delayed. NFM is provided the estimated shipping dates from the manufactures and this is what we provide the customer. The dates are based on the manufactures ability to ship and transportation. We do our best to keep you notified of any changes we receive and do understand delays be very disappointing and inconvenient. We would be more than happy to discuss any available options with you directly. Please feel free to contact us by calling ************** extension *****, live chat in at **... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 245 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is open now. It will close at 8:00 p.m.
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