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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Nebraska Furniture Mart is more than just a furniture store. With everything from mattresses to washers and dryers, to the latest in electronics and home security systems, flooring and lawn equipment, available in store or online.
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Nfm is the worst. They never told me that the desk I ordered was coming from China. They have me a delivery date of August 14th. Of course it is not here maybe the 26th. They don't care since they are the only furniture store and they know it. Customer service is not in their vocabulary.
Does not stand behind warranties they sell. They sell it to you take your money and then leave you standing in the cold. Have a washing machine broken for a month and the warranty NFM uses cannot order right parts schedule you for repair in a 4 hour window you take off from work and they call and cancel you reschedule you 4 days later and hang up on you. Don't buy a warranty from them waste of money go buy from********* or someone else they all price match and stand behind there warranties like********* and others.
Business response:
Hello! We show Robert's order has been escalated with the ********** team (Extended Warranty Company). They are trying to find another company to service the unit and should be contacted in 1 to 2 business days. This was provided in an email from ****************** on 08.03.19 as we called ******** on the customer's behalf. Please let us know if there is anything else we can assist you with.
The sales guy Cade was asked to put a sold sign on a table for us and didn't. We came back to get the table and they sold it to someone else and said there was nothing they could do about it, because their sales guy forgot. The manager Emily was zero help. Bad customer service
Business response:
Hello Reeva, we apologize there was not a sold tag on your table. We forwarded your feedback to our Sales management team to use as a training opportunity. Can you please advise of the 8-digit SKU number of the item?
Worst company ever- I will never shop there again. Bought a bed there about 45 days ago and haven't been able to sleep well on it. My back has just killed me and my wife and I decided to exchange it. No worries because our salesman told us if we weren't satisfied we had 90 days to return it, and because of that we spent 5k that day. So my wife calls a few days ago only to be told you can return it but there is a $170 restocking fee and it's $190 to have someone pick it up. She tells me this yesterday and I said ok, not happ... read more
Terrible customer service even at supervisory level. 3rd oven/gas range purchased from NFM. The first was purchased 2013 was told by the salesperson that it would last for years and worth upgrading to the convection oven option, $1200 down the drain when this oven stopped working. 2016 purchased second oven/gas range from NFM upon delivery was told additional install charge would be added, regardless that salesperson said there would be no install charge $600 down the drain when this oven had stopped working also. 2019 3rd a... read more
We have waited 10 weeks so far to get our refrigerator fixed. NFM sells the extended warranty, but takes no responsibility for the 3rd party that administers the warranty. I have contacted the warranty company at least 15 times, and the service people have been out 5 times to fix it but it still doesn't work. I have contacted NFM customer service 4 times, and they say they can't do anything and don't seem to care about the issue. They could really careless that I was their customer. We will never buy an appliance there again... read more
Their chat option is sporadic. Deaf, hearing impaired and hard of hearing need to be able to chat or text rather than have to wait for two days for an answer as to whether they are delivering the delivery you pay $90.00 to have delivered today, today.
Horrible!!!!!! Bought plenty of "pricey" items for NBFM and nothing has ever been right!!! Definitely won't be back. 1. Bought a Washer and Dryer from them free delivery in a "week" took 3 months while I had to spend money and time going back and fourth to the laundry Mat daily... NBFM didn't care!!! 2. Bought a bedroom set that we decided to pick up ourselves since delivery was so terrible got home went to unload and noticed the dresser was White with glitter or whatever on it when the bedroom set was and nice Matching brow... read more
I am giving NFM 1 stars on the BBB website (lowest star rating possible) due to four significant issues with my order - systemic issues in the corporation, which were also made with other customer orders: 1. NFM failed to order my couch at date of purchase and mislead me that NFM ordered my couch for two months when it had not been ordered; 2. NFM took my money at purchase date when NFM had not ordered my couch, holding ($2K) interest free for two months; 3. NFM sales person required me to pay full amount upfront when the cu... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 245 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is open now. It will close at 8:00 p.m.
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