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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Nebraska Furniture is the worst company I have ever dealt with. I ordered appliances and the day it was suppose to get delivered, it did not. I called that day at 7pm to ask if my items were still going to get delivered, the representative told me that the delivery driver was still scheduled to make my stop. 10pm and we still had not received our appliances. I called the following day and they inform me that their delivery driver failed to notify them and they had no clue what was going on. They told me they would have to gi... read more
Business response:
Kiara, thank you for your review and feedback. I am sorry to hear about the negative experience you have had with your fridge. I understand how this can be very frustrating and apologize. When an item is found to have damage we do like to notify the customers before the delivery. Once, notified and the customer provided the ok we can then delivery the item and either do an exchange once a new unit comes in or offer compensation to keep the one as is. I am so sorry to hear that it did not however make the delivery truck. Plea... read more
Nebraska Furniture is the worst company I have ever dealt with. I ordered appliances and the day it was suppose to get delivered, it did not. I called that day at 7pm to ask if my items were still going to get delivered, the representative told me that the delivery driver was still scheduled to make my stop. 10pm and we still had not received our appliances. I called the following day and they inform me that their delivery driver failed to notify them and they had no clue what was going on. They told me they would have to gi... read more
Business response:
Kiara, thank you for your review and feedback. I am sorry to hear about the negative experience you have had with your fridge. I understand how this can be very frustrating and apologize. When an item is found to have damage we do like to notify the customers before the delivery. Once, notified and the customer provided the ok we can then delivery the item and either do an exchange once a new unit comes in or offer compensation to keep the one as is. I am so sorry to hear that it did not however make the delivery truck. Plea... read more
If I could give negative stars, I would! We purchased flooring ($15,000.00) for our entire house from NFM in January 2021, it was installed by NFM or their sub-contractor. In May 2021, we noticed that the flooring was buckling and lifting. We contacted NFM and made a claim. We were contacted my a claims coordinator that stated the installer had 48 hours to respond and come out to look at our flooring and then an inspector would come out. It took over 2 weeks for the installer to respond after I contacted the claims coordinat... read more
Business response:
I apologize for this disappointment. Can you please verify the complete name, address with zip code and phone number associated with the account? If the bill to information and ship to information is different I would need both sets verified. I will be happy to forward your concern to our flooring customer service team to look into further. If you would like immediate assistance please contact us directly by calling ************** extension *****. Thank you.
If I could give negative stars, I would! We purchased flooring ($15,000.00) for our entire house from NFM in January 2021, it was installed by NFM or their sub-contractor. In May 2021, we noticed that the flooring was buckling and lifting. We contacted NFM and made a claim. We were contacted my a claims coordinator that stated the installer had 48 hours to respond and come out to look at our flooring and then an inspector would come out. It took over 2 weeks for the installer to respond after I contacted the claims coordinat... read more
Business response:
I apologize for this disappointment. Can you please verify the complete name, address with zip code and phone number associated with the account? If the bill to information and ship to information is different I would need both sets verified. I will be happy to forward your concern to our flooring customer service team to look into further. If you would like immediate assistance please contact us directly by calling ************** extension *****. Thank you.
My husband and I purchased outdoor patio furniture in April of 2021. They did advise us the item would not be delivered until mid July 2021. We agreed that would be fine, as we could still get use out of our set for most of summer. It's now the end of July and I have been told the item is not going to be delivered until November. We don't want to cancel the item, because we have part of the set and have been using that since April. I am being told the maker of the furniture is the problem and the item is being made slowly. H... read more
Business response:
Iapologize for any inconvenience this issue may have caused you and I understand it can be quite frustrating.Can you please verify the complete name, address with zip code and phone number associated with the account? If the bill to information and ship to information is different I would need both sets verified.Covid 19 has continued to cause major disruptions not only with the manufactures ability to get the raw materials to produce the products but throughout the supply chain including container shipments for overseas and... read more
I ordered a sectional in February. I was told it would arrive in July. I waited patiently and called today only to be told, "Oh it won't be delivered until January." Why wasn't I contacted? Nothing was offered for my inconvenience. Just nothing.
Business response:
Iapologize for any inconvenience this issue may have caused you and I understand it can be quite frustrating.Can you please verify the complete name, address with zip code and phone number associated with the account? If the bill to information and ship to information is different I would need both sets verified.Covid 19 has continued to cause major disruptions not only with the manufactures ability to get the raw materials to produce the products but throughout the supply chain including container shipments for overseas and... read more
My husband and I purchased outdoor patio furniture in April of 2021. They did advise us the item would not be delivered until mid July 2021. We agreed that would be fine, as we could still get use out of our set for most of summer. It's now the end of July and I have been told the item is not going to be delivered until November. We don't want to cancel the item, because we have part of the set and have been using that since April. I am being told the maker of the furniture is the problem and the item is being made slowly. H... read more
Business response:
Iapologize for any inconvenience this issue may have caused you and I understand it can be quite frustrating.Can you please verify the complete name, address with zip code and phone number associated with the account? If the bill to information and ship to information is different I would need both sets verified.Covid 19 has continued to cause major disruptions not only with the manufactures ability to get the raw materials to produce the products but throughout the supply chain including container shipments for overseas and... read more
I ordered a sectional in February. I was told it would arrive in July. I waited patiently and called today only to be told, "Oh it won't be delivered until January." Why wasn't I contacted? Nothing was offered for my inconvenience. Just nothing.
Business response:
Iapologize for any inconvenience this issue may have caused you and I understand it can be quite frustrating.Can you please verify the complete name, address with zip code and phone number associated with the account? If the bill to information and ship to information is different I would need both sets verified.Covid 19 has continued to cause major disruptions not only with the manufactures ability to get the raw materials to produce the products but throughout the supply chain including container shipments for overseas and... read more
The fact that Nebraska Furniture Mart only seems to respond to positive reviews on most sites should help you realize what a horrible customer experience you will have if anything goes wrong with your order/installation. It's been a solid month of battling with their claims department after our kitchen backsplash was completely butchered by the installer and now we haven't heard.a word from them in 9 days (after NFM ordered the wrong materials twice to begin with). Save yourself the headache and shop elsewhere!
Business response:
Kim, we are very sorry that you have not had the best experience. We understand how this situation can be very frustrating and we apologize. We do try to answer as many reviews as we can and of course help find solutions in situations that need solutions. Our hardsurface team would be more than happy to look into this and see if all options have been explored. Please reach out via phone at*************** extension ***** and they will be happy to further assist.
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 248 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is open now. It will close at 8:00 p.m.
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