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Nebraska Furniture Mart
- Furniture Stores
- Omaha, NE
About this business
Location details
700 South 72nd Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
My wife and I have been customers at NFM for just over 20 years. In that time we have purchased many household items and have always had great service. That is until we purchased an ** refrigerator from them in December of 2016. In the very first month the seals around the doors started to freeze up. We called NFM and they said we needed to call ** for warranty repair. We did and they sent a technician to replace them...then a couple months later the same thing happened, again they fixed it..didn't have any more problems wit... read more
Business response:
Hello Tracy, we are sorry to hear about your experience with your previous ** refrigerator. We understand your frustrations, however it is up to ** whether they choose to provide a return authorization through their warranty. Their return authorization is based on their company policy, and NFM is used as the middle person to facilitate the return. If any of their guidelines are not met they can refuse or revoke the authorization. We do not have any control on this, however as a courtesy we did make an offer based on your loy... read more
After patiently waiting 7 months for our furniture order, despite NFMs complete LACK of communication throughout the many delays- they carelessly loaded our item and damaged one of our chairs. We did not push for a new replacement because we doubt we would get it (though frankly they should be discounting the item for providing us with a not inferior product) but they said they would fix it and two weeks later no one ever bothered to call back. I had to call to schedule- overall been a terrible experience with the company it... read more
Business response:
Thank you for your feedback. I apologize for any inconvenience this issue may have caused you and I understand it can be quite frustrating. I apologize, we are still facing covid 19 related delays and are working closely with the manufactures to get our products as quickly as possible. We would be happy to take a look at your situation to go over any available options we can offer. Can you please verify the complete name, address with zip code and phone number associated with the account? We can be reached by calling *******... read more
I purchased a new laundry pair on Memorial Day. The sales department was upfront and honest with me, advising that the dryer was on backorder until July 7th. Delivery and installation were set for Friday, July 9th. I was fine with waiting this long. My current set still worked and I was confident in my selection, having done all the research prior. I asked the salesperson to leave a note on my ticket that the dryer must be installed before the washer. The washer would have to be removed for the dryer to be switched out. So ... read more
Business response:
Hello Nancy, thank for you taking the time to provide a detailed review. We apologize for the multiple issues that you encountered. We understand how stressful this must have been for you, and we appreciate you providing this feedback as we can turn it into a learning opportunity. We apologize you were not able to get the set you had saved up for, and for causing such a headache. We are happy to hear you were able to get your credit back, and receive the courtesy letter. We will make sure this is sent to management, and if w... read more
After patiently waiting 7 months for our furniture order, despite NFMs complete LACK of communication throughout the many delays- they carelessly loaded our item and damaged one of our chairs. We did not push for a new replacement because we doubt we would get it (though frankly they should be discounting the item for providing us with a not inferior product) but they said they would fix it and two weeks later no one ever bothered to call back. I had to call to schedule- overall been a terrible experience with the company it... read more
Business response:
Thank you for your feedback. I apologize for any inconvenience this issue may have caused you and I understand it can be quite frustrating. I apologize, we are still facing covid 19 related delays and are working closely with the manufactures to get our products as quickly as possible. We would be happy to take a look at your situation to go over any available options we can offer. Can you please verify the complete name, address with zip code and phone number associated with the account? We can be reached by calling *******... read more
I purchased a new laundry pair on Memorial Day. The sales department was upfront and honest with me, advising that the dryer was on backorder until July 7th. Delivery and installation were set for Friday, July 9th. I was fine with waiting this long. My current set still worked and I was confident in my selection, having done all the research prior. I asked the salesperson to leave a note on my ticket that the dryer must be installed before the washer. The washer would have to be removed for the dryer to be switched out. So ... read more
Business response:
Hello Nancy, thank for you taking the time to provide a detailed review. We apologize for the multiple issues that you encountered. We understand how stressful this must have been for you, and we appreciate you providing this feedback as we can turn it into a learning opportunity. We apologize you were not able to get the set you had saved up for, and for causing such a headache. We are happy to hear you were able to get your credit back, and receive the courtesy letter. We will make sure this is sent to management, and if w... read more
Placed an order for flexsteel living room furniture in April 2021 still don't have it Keep getting an excuse of vendor delay Sick and tired,of the covid excuse Won't be ordering from them any,ore Plus they made me pay in full for my order
Business response:
Hello Cheryl, we apologize for the delay on your order. We understand how frustrating this can be, and we would love for you to receive your furniture as much as you do. Unfortunately, we are the retailer and do not have any control over the production of the furniture. Many vendors have faced a challenging time due to the pandemic and are struggling with getting the supplies to manufacture their merchandise. If you were to order the ********* set from another retailer you would run into the same issue. We understand your ti... read more
Placed an order for flexsteel living room furniture in April 2021 still don't have it Keep getting an excuse of vendor delay Sick and tired,of the covid excuse Won't be ordering from them any,ore Plus they made me pay in full for my order
Business response:
Hello Cheryl, we apologize for the delay on your order. We understand how frustrating this can be, and we would love for you to receive your furniture as much as you do. Unfortunately, we are the retailer and do not have any control over the production of the furniture. Many vendors have faced a challenging time due to the pandemic and are struggling with getting the supplies to manufacture their merchandise. If you were to order the ********* set from another retailer you would run into the same issue. We understand your ti... read more
Bought a fridge little over two year ago with the extended warranty plan, fridge breaks down July 24,2021. Try to go to plan website says no provider found in your area. So I call the number on website told I have to wait till Monday for them to look and find a repair man. if I don't hear anything back by then call. So on Monday I call at noon they say I have to give them a couple days, already been a couple days but whatever. Get an email Tuesday saying they can't find one that I have to find my own and if under $150 I have... read more
Business response:
Thank you for your feedback. I am sorry for any wait time getting back to you and apologize for any inconvenience this issue may have caused you. I understand it can be quite frustrating. NFM does not service any appliances or electronics. The first year the service is handle through the manufacture and if you opted in to the extended warranty than that would be handled through ******************. I am sorry to hear that ****************** was unable locate a servicer in your area and you have to go through the reimbursement... read more
Bought a fridge little over two year ago with the extended warranty plan, fridge breaks down July 24,2021. Try to go to plan website says no provider found in your area. So I call the number on website told I have to wait till Monday for them to look and find a repair man. if I don't hear anything back by then call. So on Monday I call at noon they say I have to give them a couple days, already been a couple days but whatever. Get an email Tuesday saying they can't find one that I have to find my own and if under $150 I have... read more
Business response:
Thank you for your feedback. I am sorry for any wait time getting back to you and apologize for any inconvenience this issue may have caused you. I understand it can be quite frustrating. NFM does not service any appliances or electronics. The first year the service is handle through the manufacture and if you opted in to the extended warranty than that would be handled through ******************. I am sorry to hear that ****************** was unable locate a servicer in your area and you have to go through the reimbursement... read more
Frequently asked questions about Nebraska Furniture Mart
How is Nebraska Furniture Mart rated?
Nebraska Furniture Mart has a 1.2 star rating with 248 reviews.
When is Nebraska Furniture Mart open?
Nebraska Furniture Mart is open now. It will close at 8:00 p.m.
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