Neal Harris Service Experts

Natasha D 

on BBB

2 years ago

I started using this company a little over a year ago. The receptionist they had was wonderful and professional. Once they switched receptionist I have had 3 appointments scheduled where no one showed up, when I call to ask about the appointment this new lady is extremely rude, she doesn't care at all and her response is "I'm sorry to hear that" in a very unprofessional tone and has no solution to this problem. I asked to speak to a supervisor but of course they were all in a meeting! I cancelled my service with them and I h... read more

Debbie L 

on BBB

2 years ago

Worst experience ever! Had a service call done on Dec 11 by the most inept technician - he had no idea what he was doing, told us he usually only cleans furnaces and that we should really get a second opinion. Charged us $157.07 - when I complained I was told by Jerry that yes that technician should never have been sent to a furnace repair call and that we would be entitled to a full refund. Called on Dec 19 and was told refund had been processed....well I am still waiting for the refund. Every time I call I am on hold for 3... read more

Elena J 

on BBB

2 years ago

Folks, thanks for your input on the Advantage service plan. I certainly have saved myself a lot of time and aggravation, thanks to your reviews. I was recently given a quote for a new HVAC system. The *financing* offered was the Advantage Plan and the salesman was quite charming. After reading your reviews, I took time to check every line of the contact I had signed. No bueno! I hadn't been told it was a lease situation OR that there was a hefty early termination fee, although I specifically asked about the latter and was as... read more

Stephanie L 

on BBB

2 years ago

I paid to have my HVAC serviced to find out why my outside unit was making a strange loud noise. The first service guy after checking in early January 2022 said that I would have to pay over $3,000 to get it fixed. The service manager, Dave, came out on 12/31/2022 said that he herd the noise which he described as a mouse sound and that he moved a valve and fixed it. He had a long conversation with me about the noise that he heard while standing at my front door. He told me if I heard the noise again to call and that he would... read more

Nicole S 

on BBB

2 years ago

We called to have them come out and diagnose issues with our furnace. They said they would be there between 2-4 with a call half an hour before. They didn't show up so we called back they "lost" the work order and told us someone would be there between 4-6, so we lost a whole day of work waiting for them. Then, we asked specifically on the phone how much it would cost for them to come and diagnose the issue with our furnace. They stated it would be $99. As soon as their salespeople walked in the door they said we want to mak... read more

Brian T 

on BBB

2 years ago

Were supposed to order part for furnace never ordered it or called me to tell me status of the order it's been a whole month 

Barbara W 

on BBB

2 years ago

Midway Services installed an A/C seven years ago and regularly maintained it. A problem was found a week ago that was causing the refrigerant to leak, where, the tech could not say. Their recommendation was to replace the system and lease it from Midway/Service Experts. Sounded like a viable option. Thought about it and called another A/C company for a second opinion. The second company also diagnosed the problem and went on to find its source and called the manufacturer to verify the part was still under the 10-year warrant... read more

William R 

on BBB

2 years ago

I thought I was "financing" a new system. No one said anything about "leasing." I admit I was working from home and rushing, but I didn't find out until months later that I signed a lease, not a finance agreement. It cost me $31,000 to get out of the lease. The cost of the lease, had I not broken the lease and paid the extortion fees, would have been $48,000. Who in their right might would pay this for heating and air? Again, I take responsibility for signing something I didn't read, but luckily, I could pay them off. What i... read more

Steve M 

on BBB

2 years ago

We bought the best heat pump unit from Service Experts 11 years ago and today they say it is nearly worn out and needs replaced. We paid for yearly service contracts on the unit and in the last seven visits they have found costly repairs 5 of those times. I am now changing away from them and shopping another HVAC company that is privately, locally own. I am furious at Service Experts Heating and Air for these on-going costly repairs.